VIP – Vilmont Investment Properties

Terrific service. Len Moore is knowledgeable, professional and always focused on the right topics. He respected and valued my time, listened with real intent to understand my needs, is results focused, and executed in ways that got great outcomes. This, by the way, goes for the full suite of skills. Managing a rental, selling a property, or buying a property. I know there are a lot of questions about most folks in the real estate business — their reliability, motivations or even their ethics. Here’s where Len is the exception. Len is a high integrity business person first and foremost who just happens to work in the real estate industry. He brings the attributes of a trusted executive to a business that badly needs more folks like him.

If you have a bad review of this company and they have any leverage over you, I recommend keeping it to yourself, as they play mind games and will take revenge against you. I wrote them a bad review in the past, and about a month later, we received a notice for a dramatic rent increase! Fortunately, I spoke to the owners of the house, and they decided not to raise our rent. Granted, the rent increase could have been a coincidence, but keep reading and I’ll let you decide that one for yourself.
I was late paying my rent ONCE out of the countless checks I wrote them (I’m human), and they forced me and my roommate to pay a $ 100 penalty (they coldly pointed to the contract)! My roomates in the past were late, but I’m responsible for not only my rent but their rent as well. Most good customer service oriented companies would be understanding in this situation and give you a break. VIP NEVER gives you the benefit of the doubt, and always sticks to book on you..
I called to see if they could give me a break for being a good customer, but the answer was NO! Why do they have to be so rude? Speaking of being cold as Ice, most correspondences are in the form of a matter of fact letter via mail, rarely a friendly phone call, which isn’t what you would expect for a company whose main focus is to service their customer. In my 5+ experience in dealing with them, I didn’t feel like a customer, but rather someone who should keep a low profile so I don’t go on their radar.
Get this everyone, I was told by Len that I was the best renters they ever had: never gave them any problems, only contacted them when absolutely needed, and I managed all the roommates and payments. If this is how they treat their best customer, imagine how they will treat you!

VIP worked with us on various levels. They always came through whenever I was locked out and were kind when I was late on the rent after the birth of my child. The location was wonderful and the price was perfect for an expending family. I would give VIP a five but the only thing holding me back was I had requested a couple of things get fixed (most importantly the window that wouldn’t shut) and it had seen to be lost somewhere i’m sure in the piles of other peoples requests. Also, when we moved out we had the place cleaned SPOTLESS (minus the walls), even cleaner then when we first moved in but somehow we got charged for a cleaning fee which wasn’t really that much though but I think it perhaps should have been explained on the deposit. Those are both really small things and overall our experience was rather pleasant. Thanksfor giving our family a chance to live in this wonderful area!

Very POOR /​RUDE service! I was looking for a small office in San Carlos and made an appointment (4pm) with VIP. When I got to the office location (4:10pm) there was no one there. I contacted Melissa and was told Brandon the agent I was to meet waited 10min and left? No phone call, no email, nothing. Excuse was the didnt have my phone number… so ok lets reschedule for 11am next day. Mind you i am looking at other offices as well. So today i find out I was accepted at an office in PA so I contacted Melissa a half hour from our appt and said I have something and dont need to meet.
Well i get a message on my phone stating that someone is there and that I could of called followed by an extremely rude email because someone showed up and waited 2 minutes. They obviously have terrible systems and further more blame possible clients for their terrible communication! you can see by their reviews that this is not a place you want to deal with!

I lived in a condominium complex in San Carlos and Len Moore referred our association to a great property management company. I then was going to sell my unit and did not have a clue where to begin. I called Len Moore of VIP in San Carlos and he immediately made an appointment to come and discuss this with me. I will say the process was overwhelming for me but Len was there with me all the way through.
It speaks to the time and investment he puts into selling your property when mine listed 6÷1÷12 and closed escrow today 6÷21÷12.
I would work with him again. If you need a realtor that has your best interest at heart this is the place to go.

I felt that they were extremely rude to me and watch out because they will find ways to keep some of your security deposit when you move out.

Yay! I moved to the bay area from Texas without a clue on where I was going to live. My nephew referred me to VIP because Craigslist was making me crazy. I needed a large studio apartment for a low amount of rent and I was always told it wasn’t going to happen. Not in the bay area! I called Len Moore and told HIM what I was looking for. Within a matter of weeks, Len found my new home and it was more than I had hoped for. It’s a family run business and I have dealt with most of them in the office for various reasons and each time it’s a pleasure. They go out of their way for you and take your needs very seriously. I had a couple of stuck windows when I moved in and within a month Len had talked to the owner and I got all new windows! VIP is great and so are the family that works there.

I have been renting an apartment from VIP for about a year and I have had a great experience with them so far. They have been very responsive whenever I have had any problems or concerns. Len was easy to deal with when I moved in and the office staff has been great. I actually sent my sister and her family to VIP for their new place!

I rented an apartment managed by VIP and Len Moore (owner I believe). Overall professionalism was good at first, since of course they should be if they want to make sales.
Few problems:
1) On move-​in, there was a missing screen in the kitchen which they never replaced for me. I only complained once, but hate to have to complain repeatedly to get action.
2) When I decided to not renew the lease, Len wanted to show the unit while I still lived there. Fine. But one day, he calls me on my cell phone a few times, I didn’t answer cause I was asleep with my girlfriend. Then he knocks on my door a few times, hollers, and proceeds to invade my privacy and enter the premise w/​o permission! He was showing the unit to a tenant. I woke up and it was all embarassing for all parties, but it showed some significant bad judgement on Len’s part. To top it off, he later says the problem was that he didn’t have my home phone# ! What an excuse! By law you are required to give a few days notice to enter and require permission.
On the Plus, he did return my deposit in a timely manner and without any unreasonable charges.
This happened years ago, but I recently decided it was worth mentioning and thanks to Unilocal I can write about it.
Hopefully Len has learned his lesson, but just in case there is always the Internet.

My wife and I signed a lease for a building managed by VIP early this year. We have not had any issues go unanswered by the management. Their staff are friendly and reliable, and make sure everything gets taken care of in a timely manner. The application process was smooth and we were able to move in without any setbacks or delays. I would certainly recommend VIP to anyone looking for an apartment!