San Clemente Medi-Center

Thankfully I do not require many trips to the Drs office – I had a fever that convinced me I was getting worse and not better. so I went to this urgent care — an urgent that I have visited as a patient @ 1.5 years ago — based upon my previous good experience-​I went to this urgent care.
Good news I thought — there were no patients in the waiting. I was hopeful that I could see the Dr without waiting too long– this was hopeful thinking
A new person was handling the reception desk and she really did not have the training to handle patient admissions.
After nearly 45minutes, I was still in the waiting room. I have a background in insurance and I can hear the receptionists struggle through voice prompts and several disconnected calls — I suggested a senior member of the team assist and the receptionist was rude —-from my point — there is not an excuse to be rude with patients but I this service issue is solely on the treating dr — -she creates the culture and atmosphere.
I had a temperature so I was prescribed antibiotics. When I asked if they could renew my hair prescription medication – which I had done last time (no pain pills) have ever nene requested/​. The treating dr became visibly defiant and questioned how I had successfully done this at their office in the past — saying I was not disclosing all the information and said I was not telling the truth. At this point I pointed out the she could verity my hair medication by checking with Walmart.
She refused. The Medic Assistant was courteous and polite as was the nurse practitioner. The Dr was not.
There are better choices and finding urgent care practices that possess good medical care and understand That patents require customer service as well is medical care. Better choices are available elsewhere.
I cannot imagine that this urgent care will stay open much longer. I read the other reviews on Unilocal and decided my experience was not an exception.
I suggest you look elsewhere when you require medical care.

They really take the urgent out of urgent care. I came in today with a knife injury. It was on my right hand so I could not write. I managed to get my ID and my insurance out. They took 10 minutes fumbling about trying to get important information like what my ethnicity is. They asked for my Social Security which I declined to give, and they acted like I was crazy. I think they might have been training someone new, and that took priority over the extreme pain I was in. There was a doctor behind them in a white coat, that would occasionally look over at my bleeding thumb. But she was too busy using the computer. There was absolutely no one in the waiting room. There was absolutely no common sense in any of the people that work there. I would not trust them with anything. If you are an «urgent care» you should strive to be either «urgent» or «care». These guys don’t care at all!!! Go up pico to the other one.

I’m very happy with Dr. Kadakia. She treated my Mom with great care and helped get me documentation that I lost in a very timely manner. Thank you.

Filthy is the first word that comes to mind. I think it was the longest I’ve ever waited at an urgent care or any doctors office for that matter. They could really care less that your time is valuable. Not one person in the office & it took over 3 hours. Unbelievable. The best part was the office equipment. They have a Weight Watchers scale to weigh you on, straight out of Walmart. Jenky as hell office. Doctor went out of her way to be extremely rude & make you feel as uncomfortable as possible. I left feeling disgusted.

Terrible. Waited 2.5 hours. Dr. gave me a terrible medication with awful side effects, despite me letting her know another antibiotic always works well for me. Medication didn’t help at all. I called back to try to speak to the doctor and no luck. Left messages. Nothing. Crickets. Call again, on hold for ten years. Don’t care at all about patients or apparently, the reputation of their business.
I would only return to this office if I were profusely bleeding or something.

Let me add to the negative reviews of this ridiculously unprofessional office. I waited 45 minutes for their inept staff to tell me they don’t take my insurance. After accepting me for an appointment AND after making me wait for 45 mins. They are slow, rude and not considerate at all. Don’t go here!

I had an absolutely horrible experience. Dr. Kadakia was completely unprofessional when meeting with me and was discriminatory toward me based on my sexuality. When she learned I was gay, she made very inappropriate and unprofessional comments that I don’t feel comfortable sharing on Unilocal.I should have gotten up and left immediately but I was in shock and didn’t know what to do considering these words were coming from a «doctor.» I understand that we may have differing views, but the doctor’s office is not the place to exercise prejudice. I wish I would have recorded my experience on my iPhone so I could take it to a medical board so her medical license would be taken away and she would be forced to stop practicing. I hope no one else has a similar experience.

If I could rate lower I would. However, the young lady at the counter was very nice.
1. The place is filthy. I counted 13 fruit flies hanging out on the ceiling in the waiting room.
2. Another employee, not the nice one, suggested I try and claim worker comp for my injury.
3. After a 2 hour wait I was finally taken back to wait longer. (I had an appointment too).
4. When the doctor (using the term loosely) came in she was completely distracted, short, and tried to push a blood test on me when I knew exactly what was wrong (strained muscle). She may be getting kick backs from whatever lab they use for blood tests. I heard another patient arguing that he did not need a blood test either.
5. She also never laid a hand on any part of my body and charged me $ 130 for the exam.
Based on my experience I would suggest everyone just drive right by. It will be worth the extra miles to find a credible doctor.

Terrible experience both times I have been here. Convenient location and can get in fast but the service is not worth it. Doctor came in the room while yelling at the front desk. Did not greet me but continued to sit down and tell me she had to write prescriptions she got behind on. Sat there for 15 minutes as she typed other patients prescriptions. Then finally she asked what was wrong, did a small checkup and told me she would send prescriptions to the closest pharmacy. Did not even tell me what was wrong. I had to ask the pharmacist what the prescription was and when to take it. The doctor does not have the personality for this profession and would NOT recommend to anyone.

Dr. Kadakia and staff are professionals, caring and truly focus on your health concerns and solve them. Having Parkinsons, it can be tricky with medications but not here. They are mindful of all issues surrounding my disease and help me feel better.

The entire staff there is amazing. Very professional, and friendly at the same time. They greet you with a smile and make you feel comfortable and at ease. I highly recommend you pay them a visit if you’re in need of quality medical care.

Excellent service and procedures. Quick and affordable. I only waited 20 minutes to get stitches.

They said they were calling in a prescription for me because my blood pressure was ¹⁶⁸⁄₁₀₉ and when I went to pick up the prescription at my local cvs it was never called in and the urgent care was closed when I tried calling them to see what happened. The doctor wasn’t very nice either.

I lost hope in the medical field until I met Dr Kadakia. Dr. Kadakia helped get down to the root cause of conditions that other physicians overlooked. I’m very grateful for the staff at San Clemente Medi Center and Dr. Kadakias knowledge, intellect, and her willingness to go above and beyond to help her patients. I recommend Dr. Kadakia to anybody who is wants to get well.

I cut my head on my surfboard while visiting a local beach. Doctor K took great care of me! She stitched up my face like a champ and I was on my way.
BTW For the reviewer who was whining about not getting a z pak for his sore throat: c’mon man! She was doing you a favor and you don’t even see it. Antibiotics do diddly for a viral infection.

This lady was horrible! She gave me a flu vaccination and now I have Autism!!! I would give 0 stars if possible. Also they didn’t give me a lollipop or anything afterwards.

Stay away! I was hurt surfing and because I don’t know the area, I went here. The doctor was rude and not helpful in the least. I was out over $ 200 and had to wait until I got home 200 miles away to get proper care.

Dude, this place is awful, the doctor Rajesh is horribly rude, I had a awful experience and a few of my close friends went and were also treated quite awfully. BAD PLACE!!!

I would give zero stars if possible. Facilities are dirty, awful communication between staff, they cannot run insurance properly and they try to overcharge you. I would not recommend to anyone.

STAY AWAY! I agree 100% with Tyler J. They verified benefits with BCBS and still said I needed to pay them in case they didn’t get reimbursed. I called Blue cross and they said they absolutely shouldn’t be doing this. I had to call and go there to get my money back once BCBS verified they had paid the physician. I’m betting they wouldn’t have sent my refund without me asking twice and the 2^nd time wasn’t so nice so they gave me my money back after I threatened to file a complaint with Blue Cross.
Stay away if you value your wallet and body.
Doc always is super busy and rude to her staff. And, to top it off, I had to go to another physicians office to fix her stitches as she removed them out a week early. Can you say malpractice? If I wasn’t so busy, I probably would have made a bigger stink after my awful experience.