The Toll Roads

Such a great business model! Take tax payer dollars, build a road, then screw everyone with ridiculously high tolls and even more insane penalties! The Trump Model at its finest!

Would give it less if I could.
Do not use unless you are a regular fast pass uses. This is a Rip OFF; we used once and not only is it expensive you have to spend a lot of time paying and follow-​up on the bill. Then my husband used the road 8 months later and they automatically «fined» him $ 115 for not «paying in 5 days.» I guess we were suppose to take the initiative to go online and pay after using the road??? What bull! After calling they «reduced» the fine… but it still cost him $ 24 to use the road, and they let us know that if it happens again, they will not waive the fee in the future. DON’t USE the road… No wonder way they cannot pay for it; they discourage people from using!

Save tons of time, but spend an average of $ 150 – 180 a month on tolls. I also love how the 241÷261÷133 is crawling with CHP. They know people are in a hurry and take advantage of that, which is totally unfair.
As of last month I started leaving my house 10 minutes earlier to avoid the tolls and have saved about $ 100.
Tip–
Leave early and avoid the tolls. $ 7 round trip is pretty ridiculous. Lower your prices TCA.

HORRIBLE!!! BEWARE!!! This is a total scam run by crooks out to take advantage of people! We will never take Toll Roads again. We will go completely out of the way if necessary to avoid them. The website in completely confusing. I have no idea if we paid properly, if we over-​paid, or if we will receive a fine. Customer Service hotline just redirects you to the terrible website and we could not get a human being. This system was set up NOT for convenience but to steal money from people! WRETCHED!!!

your customer service phone system is worse than useless. utter garbage!!!
your menus are so convoluted, it’s next to impossible to talk to a person. your online system makes it difficult to make a one-​time payment.
awful.

10 dollars for less than 5 minutes on the toll roads, Thanks again toll roads for being a massive bummer and a reminder to check the whole route on navigation to avoid toll roads…
ps your «customer service» is a joke

The road conditions are good, so you get what you pay for. However, once you have to go online and pay within 5 days your toll, it starts to get all blurry for me.
Since I am not from the area, I had to remember the exit numbers etc? I mean that’s a way to do it, but why providing such an unclear website? You can at least make the map more clear connecting the entrance and exit points once you slide over with your mouse.
I think it is a corrupt system that wants people to make mistake so they can get ticketed, and make more money out of people.

We went into THIS office to pay a toll the day after travelling on the toll roads. Well, what do you know… we just received our «violation» in the mail a month later for the bill we paid IN PERSON and have a receipt for. This is absolutely ridiculous and should be illegal. I will NEVER AGAIN use these toll roads. I cannot believe how poorly this operation is run. Shameful.

Beware of the toll roads! We went on a trip to Orange County and there’s no toll booths but there are signs that say to pay online. The problem with this is that when you’re on a mini-​vacation you’re not going to be thinking the entire time that you have to pay for the toll road once you’ve reached your destination. You want to have fun and that’s exactly what we did and I just happened to remember weeks later that we didn’t pay it online.
When I found the website after a Google search, it was so confusing to make the payment. The website has so many detailed questions, which include what exit you took and where you were coming from. These aren’t things people tend to remember about a vacation trip but luckily they had an «I don’t know» option. We made the payment but we’re not sure if we’re going to get fined because it was weeks later. The toll road was a little over $ 7 each time but I think the fine is close to $ 60. Just to be on the safe side, we will never take the toll road again.

Would give ZERO stars if I could. I ordered a transponder because I thought that taking the toll roads would be more convenient. After realizing how expensive it is I figured forget it, I’ll just take regular routes, so I refused the package that included the transponder and get a refund. Did that and now it’s been a month and a half with NO refund.
I emailed multiple times and the only thing that gets said is. «Your account will be closed after 21 days and your account will be refunded with the remaining balance» that’s it. Nothing else was even said. It’s now been 36 days and nothing. I call, and I’m on hold for 34 minutes due to 60 calls being ahead of me, are you fucking kidding!?! 60 calls so I hang up and call back 20 minutes later. SAME THING. Oh yeh? Every time you call there are 60 callers? This is the WORST COMPANY do NOT give them any of your money. Don’t even drive the toll roads just take the usual routes I guarantee you its not even different at all.

The Toll Roads customer service is TERRIBLE! I just spent 30 minutes on hold trying to get to a live person to resolve an issue! Finally, when it was my turn to speak with someone the line went dead!
DON’T GIVE THIS COMPNAY YOUR MONEY!!!
They will take your money but refuse to actually speak with you. They want to avoid all human contact!

This toll road and the company is literally highway robbery. They make it so difficult to process toll road payment and then they use your information to re-​sell for commercial purposes.
We pay taxes, on gas, sales, property, smog, and registration. Why are we being fleeced again???

Received a letter from «The Toll Roads» fining me a total of $ 63.40. Now, if I choose to open an account with them they will credit my account $ 52.50 of the $ 63.40. What kind of racket is this? I feeling scammed! Oh, and if it’s not paid by the 30 Sep it doubles. Wake up America and refuse to pay.
We pay taxes, on gas, sales, property, smog, registration to why are we being fleeced by this flipping toll crap! What politician is profiting off this scam now? This really gets me upset.

This is actually one of the most fucking frustrating and stupidest piece of shit toll road company ever.
I can’t get a hold of ANYONE on the phone. Due to high number of bullshit. I emailed them so many times about my ticket and now they’re charging me 105 $ because I finally got their mail about my 5.00 $ ticket? Hello? What the complete shit is this?
One of the most shitter company I have ever experienced. Go kill yourselves. 100 $ for a damn ticket is not cheap and it’s def a huge amount of money to me.

A month after paying my toll, I received a letter saying that I had not paid my toll and that I needed to pay some sixty dollars in fines. I had the e-​mail confirmation, violation numbers, etc., I figured it would be easy for them to correct their records. Except that they don’t appear to have any staff. If you call their help line, it says their operators are busy, but unlike a real help line, doesn’t ask you wait for the next available, just tells you to go to their website. So I went to the website, sent a message and then nothing. A week later, sent a message, and then nothing. As the date for a lien to be placed on my vehicle approached, nobody could respond and fix my problem. So, I randomly called a dozen numbers above their helpline, from 949 754 3400 to 949 754 3459 until I got someone on the line who could fix the problem, which turned out to be a transposed digit in the entry of my licence plate. This suggests another interesting feature of The Toll Roads, that they lack the staff or the technology to rectify their list of cars that need to pay the toll and list of cars that have paid the toll, with nothing to flag a payment for a car that didn’t actually drive down their toll road. Another great example of capitalists forcing government to turn over basic functions in order to do it both more expensively and shittier. TheTollRoads, I hate you so much.

Was The Toll Roads’ website and support system (or lack of support system) designed by KATHLEEN SEBELIUS?
I completed the online form to create an account. Actually, I have completed it three times. Each time, when prompted to SUBMIT, i hit the SUBMIT button and get no confirmation. Instead, I am taken to the top webpage.
I assume that the CREATE ACCOUNT online form is not working 1) due to the description of the site’s behavior above and 2) because I am not able to sign in using the ID and PASSWORD that i entered into the form.
I called the number identified as CUSTOMER SERVICE on your website. There a recorded voice stated that due to the number of calls, THERE IS NO CUSTOMER SERVICE.
P. S. When did the taxpayer stop expecting his/​her taxes to pay for roads?!! When we allow the government to use our General Fund money for boondoggles, we accept that new taxes will be levied to pay for the basic things that the General Fund should pay for — like roads!

Beware, if you do not use the toll roads at least once a month, there is a $ 4 service charge. I have been trying to cancel my account for more than a month. After a phone call and an email, it was closed today; however, I noticed a charge of $ 4.60 that was billed after I had sent the transponder back. It is like Hotel California — once you are in they won’t let you leave!

The roads are great but you pay quite a premium to use them. Wait, actually you pay if you don’t use them as well: I get charged $ 2.00 every month if I don’t spend $ 25.00 in tolls. If I decide not to use a transponder I have to pay 50% more. What the heck? Can’t I just use a transponder and pay when I use the road?
When I found out that a friend of mine (who is a single mother) was having her credit card charged just to pay the inactivity fee it got me mad enough to start a petition. You can join it to on change dot org:

I could give the Toll Roads six stars… I would. Haters are wrong.

I love this road.
so smooth
and light traffic
I just hate the cops who pulled me over :(
watch out if you speed here… it’s a speed trap!