Three Generations Pool Service

Ross is the most reliable and honest pool person I have ever dealt with. He is always upfront, on time, and I would highly recommend him and his crew to anyone who is looking for pool service.

Wow! For the first time I’ve found a pool service that actually shows up when they say the will. Over the past few years I have tried and used a number of other service companies to take care of my pool. Ross and his team are great.
What is great is that he shows up and that he communicates.

I hired Three Generations about 3 months ago to do estimate on a water pipe repair and without a quote or approval from me, they fixed the pipe without notifying me. When I confronted them about it, they said they would not charge me for the repair if I hired them to service my pool. Since I was already looking for a pool serviceman, I decided to give them a try. They were hired to come maintain the pool weekly and the first two weeks were fine, but then they started missing weeks on a regular basis and the pool was dirty all the time. I would call them to come deal with it, and only then would they come clean it. Finally, since I live in a gated community I checked my records and found that this month the pool man only came once and reported it to Ross, his boss and Ross came himself to clean and fix our pool lights. After he left the water in our spa got drained to only about ¼ of the usual water level and when I called him about it, Ross told me it was not his fault and it was because of our bad equipment leaking. However this had never happened to my pool before and only occurred after he came. He then told me he was too far away to come back and to fill it up with a hose myself (with a bad attitude). As a result my husband googled the problem and fixed it himself by simply switching a switch and the water came back. Our experience with Three Generations is that they are unreliable, untrustworthy and unprofessional.

I am very impressed with this hot tub service. The spa is sparkling as it should have been and the weekly service is consistent. Good job 3G!!!

We have been using Three Generations Pool Service for several months to service our spa. We have been through a couple different companies and my husband wasn’t happy with the service we got from either of them. He is so happy with 3G. They are great with our weekly service as well as repair issues we have had. Easy to communicate with, reliable, and professional!

We’ve been using 3 Generations for about a year and are totally satisfied. The spa has never looked better and the employees are wonderful to work with. They have not missed a day since we started (rain:)) or shine. We very highly recommend them.

Our spa has never looked better. They clean, maintain the chemicals, and change the filter. They do a fabulous job!

After our original pool service was bought by another company, service and communication became very poor. I decided it was time to seek out a new pool service company. I met with and received bids from 4 companies in San Clemente. I checked references for all of them and then decided on Three Generations Pool Service. The references I spoke with were correct! Now, I’m a reference. Our pool and spa have never looked better! Ross is reliable, easy to get a hold of and very pleasant to work with. He spends more time on our pool each week than the other company did in a month. It is a pleasure doing business with Ross! I highly recommend this company!

Conscientious, professional and accommodating.
They have been an asset in all maintenance and management of the pool filtration, heating and solar systems.
We highly recommend Ross and 3G for all pool, spa maintenance and installations.

I hired Three Generations after going through a couple of different pool cleaning companies and being less than satisfied with their service. I waited 6 months to write this review so I could give an accurate assessment. For almost 6 months I received great pool service. They were punctual and did a fantastic job of cleaning and scrubbing my pool walls.
Unfortunately a component of my pool malfunctioned and it took a week for someone to come out and look at my pool. During that time my pool had to be shut off and in that time some green algae grew on one of my walls. My husband and I were less than satisfied when 3G finally came out to look at our pool and told us it was working just fine, even though at the highest setting our pool crawler was barely moving. I told 3G about the algae for two weeks the algae continued to grow until every wall was covered in it.
Finally we called another pool company who was able to fix our pool problem and get our equipment functioning at it’s normal speed. They immediately addressed the algae problem and within a week our pool was clean and no longer green. We have now switched our weekly maintenance to the other pool company.
I gave Three Generations 3 stars for the good service they provided before the pool problems.

I would recommend this company for all your pool/​spa maintenance and repair needs. They are knowledgeable, respectful and most importantly professional. It is difficult to find good service anymore and this company has it!