Universal Press

I can’t believe I haven’t already left a review for this shop — I’ve been using Mary and her staff for the past eight years at least and have never had anything but great results and service. Same goes for the people I’ve referred to her; they all were very pleased.
I almost have to wonder about the two whiners that gave the bad ratings … tend to believe they’re BS.
This place is legit from design to production to bindery — ’nuff said.
Thanks, Mary!

I have been a customer for 13 years. Mary is spontaneous and always go the extra mile. She does much more than printing and design. She actually will come to your place of business if necessary. We have relied on her to change our copy and put up with our umpteen changes which is very time consuming. She does this with a smile and is never inpatient with me or our staff. I truly believe her positive attitude and her work in the community is a benefit to the other business located here. She is very Pro-​Community and supports many fundraising events.

Mary Johnson of Universal Press is AMAZING. We have been doing business with her for 15 years. She provides an excellent product and great customer service. Newsletters, business cards, letterhead and graphics.

When I picked up my order today, it suddenly occurred to me that I have been doing business with Universal Press for 12 years!
My printing needs are always met with the highest quality & are ready very promptly!
It’s great to know I have a reliable source for all my business printing needs, right here, close by, in our community!
Thank you Universal Press!

Universal Press did a fantastic job on a rush order for a school printing project. The owner, Mary, knew exactly what we wanted and she offered great suggestions to improve our project. The quality was outstanding! We have previously done invitations, business cards, and Christmas cards with Universal Press and have been extremely happy every time. Quality in both color and design. I recommend Universal Press and it’s a win win — high quality work and you get to support a local OC business!

Mary and the team at Universal Press are FANTASTIC!!! Best work we’ve found anywhere!!! Thanks universal press, you guys rock!!!

Universal Press has consistently done remarkable printing work for us for years. From our business cards, to a Valentines Day greeting, to our 4-​part invoices, Universal Press has delivered on –time, high quality and affordable products. Mary & Ben are very friendly and easy to work with. Mary can work her graphic magic on any project. They are family owned & operated, and give back to our community. We highly recommend Universal Press without hesitation.

the service, quality and prices are excellent. I recently ordered some business cards and Mary explained how I could save $ on more order by making a simple change in the format. Raleigh at Tonys Locksmith

Universal Press went over the top with my brochures. The quality was excellent, service was fantastic, price was affordable and I got my last minute job done on time. I highly recommend Universal Press for your printing needs. Thank you so much, Mary Johnson. You were so easy to work with.

I have been writing the newsletter for San Clemente Villas by the Sea for several years now. I hand over the content to Mary at Universal press and she does magic with it! I honestly don’t know how anyone would go anywhere else! I love her «can do» attitude, her willingness to implement anything we ask of her, and how quickly it all gets done. Universal Press, total pros from start to finish.

Mary has done the brochures for our church’s fundraising auction for the past five years, and has done a great job every year. She gave me great advice on paper stock, and helped me with things I didn’t know I needed (trimming the edges flush after folding). Everyone is always impressed with the quality when they see them, and she has saved us money vs. Kinko’s, besides.

Attitude — fail
Helpfulness — fail
Customer Satisfaction — fail
I had to go to another location just to cut the prints they did for me because I was met with such hesitation when I told them the size of my order. I don’t care how long you’ve been in business but if you don’t strive to change what you’re lacking in then your demise is inevitable.

Owner had a very negative unfriendly attitude and the quality of the work was poor.

If you are expecting better customer service from this local printer compared to the big guys forget it. Save yourself the headache of unanswered emails, unacknowledged voice-​mails, incomplete projects and rude customer service and just go to Office Depot of Kinkos!
I wanted to support this local business but have been very disappointed. Mary Johnson has absolutely no concept of customer service and will never go the extra mile to assure you are satisfied and that the job is correctly done. I recently gave them a project that tipped me over the edge and her arguing about it just made it worse, she has no customer service qualities, can’t be bothered to do her job and just plain doesn’t care… period. Sorry, but people skills are required for being successful in this day and age.
If you are considering using them for business project with deadlines and depend on a printer to actually do their job well then save yourself the headache and just spend a few more bucks and go to Office Depot or Kinkos where your project will actually look good and be done on time. I have never received a job from a professional printer where I had to finish the project myself… disgraceful.
Will NOT be using this place for my companies’ needs anytime soon.

I stopped in because I had noticed this place a few days ago. I was getting fed up with fedex. So I decided to try out a local print shop. I was very pleased with the service I received and the suggestions on paper and color options that would best suit my purposes. Their prices were fair and they even folded the brochures for me which I was not expecting to be done. Overall it was very pleasant experience and my Trestles Chiropractic brochures look awesome! Will do business again.