A-Aall Service Inc

Do not use this company. Tell your insurance company you will not use them because of all the bad Unilocal reviews. I have American Home Shield. They sent out someone from this company for a washer repair — 5 visits and he couldn’t even diagnose the problem correctly! Finally, I called my insurance company and said, send me a reputable company! I complained (nicely) for about 10 minutes explaining all the facts of the terrible service and complete lack of integrity from this company, and insisted they send me a reputable company — «I won’t accept anything else» and «people shouldn’t be treated this way.» So, they sent out Sears — problem solved — washer fixed! In one visit!

We have a home warrenty and our Refrigerator started freezing on the wrong side. The technician Mike came out and tried to tell us it is the fault of our home. The house was settling and now the refrigerator is rocking. Well, it only rocked when it was pulled out of it’s spot. then he pulled off the front cover at the base and found there was dustballs, he got a vacuum out of his truck and told us «normally he charges for this» as it’s maintenance. He wrote on the work order that the refrigerator needed to be shimmed up (which it does not) and that now that it’s vacuumed it should work fine.
Well, next day I had even more frozen stuff. So we called back our Home Warranty place and this guy has not even given a diagnosis, so we could not even ask for a second opinion. so I called them up, the receptionist said they were ordering parts, I asked what parts, since he had not written anything on the work order. When I pushed that I needed this repaired and that I am losing food daily and we are coming into the weekend, I was assured it would not be fixed before the weekend. As I mentioned about my milk being frozen, the receptionist proudly shared that she enjoys frozen milk. Well that’s nice, I have just the refrigerator for her.
So now I am on hold trying to change companies with my Home Warranty rep. So frustrating.
Ok, so nothing they can do since the repair man did NOT diagnosis, so no second opinion and they are covering themselves by saying they ordered parts which means I’m stuck with them through this repair. I will document it here so you will see the process. But if you are needing repairs and your home warranty works with them I personally would ask for another company.
This company tried to invalidate our warranty by blaming our house settling and dust balls under the fridge… omg… crazy. When I reach a new repair place they were WELL aware of this company and thier tactics and my case was NOT unusual.
BUYER BEWARE! Why is our Home Warranty place using them… omg
Can’t recommend,
Karen

Terrible experience. I had to use them under my warranty plan. I had a water leak in my ice maker which is what I told the tech when he arrived. He disagreed. After taking everything apart, he said «you have a water leak in the ice maker.» Really? It took a few months to complete the order. He had to order a part and the wrong part kept getting delivered. Now, several months later, I am having the same leak and have to pay for a new order with my warranty company. However, will not be using A-​All.

The worst customer service, had been referred to them by homeowners warranty, and they cancelled my appointment because I did not confirm with them within 10 minutes after they called. Absolutely no consideration for the customers, the receptioned told me to go ahead and write a complaint. Sounded like she did not care. Absolutely the worst service!!!

I had a good experience with this company. My dishwasher’s soap dispenser broke, so the home warranty company dispatched them.
A nice technician came one day, troubleshoot the part and determined it needed to be replaced. He called me 1 week later to indicate he had the part and we made an appointment to have the part replaced. He came, replaced the part and everyone went home happy.
So far, so good.

We own a manufactured home with a Evcon/​Coleman forced air furnace .Last year the furnace would not come on. We had a repair service which we used for all our plumbing, electrical, and HVAC. After initial dx by our repair person, realized it was an home buyers warranty claim where we had insurance. Our repair man said that the furnace needed a circuit board which had to be ordered but would hold off pending insurance inspection by insurance company. Insurance company sent out their repair guy who confirmed our first guy dx. I researached our furnace online and found they were common for problems. Because of this info, decided to go with insurance company repair provider. The first repair provider for insurance company got sick and we needed second repair man out to do the job. This was A-​AAll Services, Inc. Roma came out. He didn’t speak or exchange much but had our furnace working in 15 minutes. I asked him if it would need a circuit board later on because two other repair men said that it did. Naturally replacing circuit board was much more expensive and I was concerned that furnace was really fixed. He related that it did not need a circuit board. My concern was that insurance company opts out on cheapest fix but not complete. I was wrong. Our furnace worked all last year during cold weather until we switched to the summer heat and needed a/​c.
Now a year later, cold season again, and our furnace wouldn’t come on.. I called our repair people as stated above as I had more than just furnace issues to have fixed and wanted to do all at once. I called them, talked to them, they said they would get back, no word, so I texted them, but they have yet to get back to us. I called A-​AAAll Services to set appt. After I checked furnace repair company reviews. This company didn’t get good reviews but it sounds more like customers wanted certain treatment they felt they weren’t afforded.
This is my entire synopsis. A-​AAAll set appt, Roma showed up as scheduled. Doesn’t waste time doing anything but what he came to do and that is to diagnose problem and fix it if he can. In the second case, he found the pressure switch went bad. Not the circuit board as before dx by two other repair shops but didn’t really need. He apologized and said he didn’t have part on his truck but he would order it and come back as soon as it came in. His company called two days later and scheduled repair man to come out on a Saturday. Roma came, replaced the pressure switch, and fixed the furnace in 15 minutes. Just as fast as he was before. He may not waste time talking or «hanging out» but that is not he is there to do. I appreciate how quickly he did job. After he finishes his job where we try to stand back and not interuppt him with questions or talking while he is working, he is very good at his job. Also wanted to mention, I checked out price of the pressure switch which was replaced. I went online and found that A-​AAll is right on with what they charged me. It was a lump sum estimate so that is why I wanted to breakdown and see what I was paying for. I felt they are fair and would certainly use them again. I am, in fact, having one of their plumbers come out to look at a toilet in our home that is leaking from tank. I will update this post after they come.