A Access Automation and Gate

My gate wasn’t closing or opening properly. The first day I called nobody returned my call. The second day I called someone responded. A representative was dispatched to my home. It took approximately 10 minutes to assess that my battery was dead and replace it with a new one.
I was charged $ 45 for a trip charge and $ 95 for a service call. If I had realized I would be gouged for a repair that took less than 15 minutes I would’ve utilized a different company for the repairs. When I contacted the owner regarding my dissatisfaction with my bill he let me know I could contact other companies for their rates.
When I contacted other companies I found their trip charge was lower and if the made any repairs they would apply the trip charge to the repair bill. I sent this information to the owner, but never received a response back. My total bill was $ 254, which I am paying, but I will never utilize their services again. Be aware of you ever utilize this company to ask about all charges up front. Keep in mind though that every other company I called charged significantly less for repairs.

David helped me design and then installed an electric 2-​wing gate across my driveway. Since I wanted security, not glitz, he suggested that he have the iron frame made and install the program box and that I could then have the fencing people use 6′ dog-​ear fence to cover the gate-​frame so it was less expensive and matched the rest of the front yard fence. This was a huge savings for me. The gate has been in use for over 6 years and it works great! The remotes are easy to program. I’ve only had 1 service call and 1 clean/​check/​recalibrate call. I’ve called a few times with questions and David is clear enough over the phone that I’ve been able to fix things myself. That gate is one of the best additions to my house. Complete security, no one gets to my house unless I’ve opened the gate! Love it! If I had another driveway, I’d call David to gate it, quick!

As a property manager of single family homes, good vendors are a must! I’ve used A Access Automation before and was pleased but didn’t post a review. Why now? Because I had a tenant, in an upscale rental, call about their gate on a Sunday afternoon. Did I say it was Mother’s Day? It was. The gate was stuck closed and they could not get out of their property. On a wing and a prayer I called David at A Access and — you got it – he picked up the phone! He gave me instructions to pass onto the tenant over the phone which got them through the weekend. That is excellent service by any standard. The plus: they do great work as well. If you need assistance with your automatic gate — I’d give them a call. Prompt, responsive, reasonably priced and they know their stuff. Happy customer.

This owner made an appointment for 1:30 — 2:30 with me. After driving across town to meet him on time, there was a voicemail saying he had come by without me being there. He had no idea of what work I wanted done but left me a long message about what he presumed it might be. Not only was he wrong about what I needed but it could not have been seen from the street. He wasted my entire day and cost me several hours of drive time. His remarks…“Don’t you have a cell phone?”.
Arrogance does not take my money. It is a blessing he showed who he was prior to doing any work because contractors who do not feel the need to keep agreements, don’t follow through on work either. I’m grateful he is not going to be in my life, but he should have apologized immediately for not keeping agreements. Instead it was MY fault for not checking home messages.

I have used this company 2X now. They are outstanding, fair, and the most knowledgeable company in automatic gates. We used them some time ago to upgrade a gate with automatic safety devices, so that if something is in the way, the gate won’t close. They installed the deivces and did a very professional job. The price was reasonable and the work was perfect.
Just recently the gate wasn’t working right and I called them to come and fix it. They came and fixed it and told me there would be no charge, even though the parts were out of warranty, they still did it for free! I was blown away. I would have happily paid the cost for them to come out and fix the gate… this company is amazing.