A & B Towing

Unfortunately, our truck rental did not work out. They did not have our truck ready when we showed up and the dolly we had reserved was given to someone else. Instead of being apologetic and understanding when we expressed dissatisfaction, the lady at the counter was defensive and a drama queen. She cancelled our reservation based on my friends comments, even though I was the one renting and it was my credit card she had. She took offense when we made complained and in the end refused to finish preparing the truck for us and would not rent to us after all. Customer service is not her specialty obviously or maybe she just got off to a rough start today. Either way, give yourself plenty of time to pick up a truck here, watch out for all the dogs, and call ahead to make sure everything you reserved is there.

Two days ago my tire popped as I was on my way from one job to another. I was in a hurry and called AAA and they sent A&B to me. Jesus got out of the truck and was very nice from the get go. I’ve had a similar situation with a different towing company recently but they were rude and I felt like such a bother. But Jesus was so helpful and kind. He changed my tire quickly and I was on my way. I really do appreciate the great service.

A & B towing have the worse service I have ever experience with a Towing company. I called them and schedule for a tow around 6PM. They said they will arrive within an hour and half and they never showed. No call to let me know that they were running late or anything at all. When I called to verify if they were on the way, they informed me that they were really busy and don’t know when they will arrive to provide with the tow. It was really unprofessional by not giving me call to inform me that they were running late and when I did call to check on the tow, the tower was very rude and yelling at me, stating that there’s nothing he can do his hands are tied. They could of gave the customer a call and inform us that they were going to be late. That’s the professional thing to do when it comes to providing service. I would not recommend this tow company to anyone at all. Unless, if you have all the time in the world and want to be yelled at by their workers. Feel free to contact them for a tow. I won’t be calling this tow company ever again and hope that they go through some type of training to improve their customer service.

Came here to rent a uHaul truck. Staff was super friendly! Next move we do we are reserving our uHaul here. I would definitely recommend this place to friends and family!

Had a good uhaul experience. I reserved a 17′ truck, was called on the day of and told I could only get a 15′ but that I would receive a discount. I actually was given a 14′, but it worked just fine and was a great truck for the job. Pick up and return process was smooth although I had to call back again to ask for the discount after dropping off. Overall a good experience, but not great.

THESE GUYS ARE FREAKING AWESOME! I got into an issue with hubby’s car, called triple A they send Shawn out to come help and he not only gets my car running but is straight up honest and super helpful. Don’t think I’ll ever use someone else for tow needs and definitely recommending these guys to everyone I know. Great customer service, trustworthy and definitely good business!

Had to have my car towed from my house in Clairemont to an auto shop on Convoy this morning. Tow truck showed up about 25 minutes after i called. The drivers name was Eric, he was a really nice guy, professional, hooked my car up with no drama. I’d definitely recommend these guys to anyone.

My truck broke down, and AAA sent Shawn from A & B Towing to the rescue! He provided great service, helped me to diagnose the problem, and even backed my truck into a really tight spot. He is a very smart and skilled professional. I highly appreciate the great service provided to me by A & B Towing!

My car broke down this morning on a freeway onramp. I called AAA and Enrique was there to come get me in 10 minutes. He was friendly, polite, and worked quickly. Not only did he tow me but he did some trouble shooting to try and figure out what the problem was. Thank you!

Bravo to SHAWN for his help and kindness. My Prius wouldn’t start. Then it started, stopped, and did weird things making weird noises. AAA sent Shawn from A&B, and he went above and beyond checking things out. He got it started and left his charger charging inside the car while he followed me to Wolf Auto Repair in Kearny Mesa. Great guy, great service. Thanks Kevin, A&B and AAA!

On the way to dinner, my car’s engine compartment started to smoke and pink liquid drops started flying over the hood of my car. We safely pulled over. Luckily there wasn’t much traffic. We got back onto the freeway and pulled over to a gas station where the engine started to smoke a little more.
AAA to the rescue. AAA took my info and indicated that A&B towing would be within the area in 30 mins. A couple mins later, I received a text stating that the tow would be within an hour. FML…
Towing came sooner than the 1 hour, which we were very grateful for. Kevin came out and introduce himself and shook both my fiancée and my hands. Super friendly and fast. He had a flat bed to place my car and made sure that my car was safe and secure all the while taking great care of her.
Rather than taking my car to my shop, we opted to have my car towed to our residence. Kevin said «No problem!»
He took us home and was very professional, friendly and efficient. He shared stories of the various people he has helped and the funny runs he’s been on. Pretty cool guy! He got us home within 15 – 20 mins and our distance towed was only 8 miles. I signed my paperwork, gave him a nice tip and we were both on our ways.
The entire process from breakdown to home was an hour. Totally could have been worse, especially for a Sunday night!
P. S. Thanks Kevin for not scraping my lowered car!!!

Seems like a common theme. KEVIN provided great service, a great attitude and certainly saved the day. Truly he deserves a raise and more. We were on the median on 5 north by Claremont during rush hour and he showed up in less than 30 mins. GREAT guy

Car broke down on the way home. A & B showed up post haste. Kevin was great. Got the car back to the dealer in plenty of time. Kevin unloaded my car, brought me the key, had me sign and we were done. Wouldn’t use anyone else.

Kevin is superman! I thought my starter was out again and was getting ready to have it towed to the mechanic. At least $ 100 just to look at it probably+parts. Kevin took the time to try and start it and check the starter and relay (which I never thought of). He switched the horn relay and the starter relay… started right away! $ 15 part at Autozone. Must be terribly uncomfortable driving around all day with your cape folded up in your shirt. Give that guy a raise.

Called them because they were close by & was told would be there within the hour. When I called back asking why no one showed up, they said they were busy but would have someone there in half an hour. Luckily I was not on the side of the road waiting. So I told them to forget it. Seriously 1 ½ hrs in San Diego is ridiculous!

Not surprised to see Kevin already mentioned on here. Give that dude a raise!!! In all seriousness both Art the dispatcher and Kevin the driver were very professional and courteous. My girlfriends car wasn’t starting and we thought it was the ignition coil but as soon as Kevin arrived he got it started and let us know it could have been the ignition but was most likely a battery issue. He didn’t charge us at all (trust me, I even offered) and wished us a great rest of the day. I rarely see companies run like this nowadays and now if someone needs a tow and are in the area I tell then this is the only way to go. They won’t give you any hassle and really seem like they care (my girlfriend was freaking out and Kevin/​Art saved the day) Genuinely nice and helpful people at A and B, keep it ups guys!

I called AAA and they sent Kevin he arrived very fast and was very helpful I popped a tire so he recommended a used tire place and saved me at lease $ 100 yaaay!

I was silly and locked my keys in my car at work. Called AAA at 7:50 and by 8:20 two very nice gentlemen (didn’t think to get their names! Shame on me!) from A&B were there fishing my keys out. Took all of 4 minutes. Fantastic! Thank you!

Car broke down today and had to make the call to aaa. Luckily I just upgraded to the plus program as I live 50 miles from work. Waited 30 mins and Kevin of a & b swooped me up in a flat bed. He had wooden 2×4 to help my lowered car on the bed without destroying my front end. The truck was nice and air conditioned and Kevin and I chatted about the chargers the entire drive. Great guy and fantastic service.

My car just broke down. Literally, I am sitting in my car waiting for the tow truck.
And now I am in the tow truck while Richard hooks my car up on the bed. I just got off the phone with Art, and he was so friendly and helpful, and even thanked me for my patience (apparently everyone’s cars are breaking down today). I’m just hoping the repair shop I’m going to will be as helpful as everyone here at A&B.