Ace Parking

The parking attendants are really nice! I like the fact that they supply monthly parking for the local businesses and its priced well. Also they allow us to buy validations for our patrons. Good service, good structure and lighted structure, good pricing.

I entered your Ace Parking/​Union Bank structure at 29^th and North Park Way in San Diego around 9:45am on 12÷7÷13 and the attendant stated «there’s free parking after 6pm,» after which time I told him, «I’m just coming for a hair appointment and will only be here for 2 hours.» There was a holiday parade going on near/​around this area, and the structure was pretty full.
I headed back to my car after my appt (approx Noon), when the attendant asked me if I was leaving. I said yes (not sure why he cared), and he then told me, «you can’t leave until 1pm.» What??? There were no signs indicating this when I arrived earlier. Had I known I couldn’t leave the structure until 1pm, I would have parked elsewhere. At that time, I noticed he had cones and a sign blocking the outbound lane. He claimed he told me about the 1pm exit when I arrived and that there had been signs posted about this (untrue). He said he was told by the city not to let people leave and that he «couldn’t go against the city.»
Soon after our exchange, others tried to leave in their cars and a crowd of angry people began to form at the base of the stairs. They also never saw any signs about not being able to leave the structure until 1pm. The attendant was being rude, unsympathetic, clearly on a power trip and not trying to think of alternate solutions for us. He continued to refuse to let us leave.
It took for someone to contact SDPD to come intervene and allow us to leave. Next time there’s an event in the area that causes street closures the entire way around the structure, you need to post signs outside the structure to let drivers know they will be trapped there until a certain time. Otherwise, a.) you’re misleading the public and b.) you’re holding people hostage. Very poorly planned!