Allstate Insurance: Agnes Morales

Agnes Morales Allstate Insurance is the BEST! Don’t even bother looking elsewhere. I found her by chance and I’m not giving her up. She’s a ray of sunshine that always has good news that saves me money each time she calls me. Agnes is very patient and kind and was ever so helpful when I bought my home and had to get homeowners insurance. She helped me work through all scenarios that would serve me best for my home and my car insurance. She noticed that my car coverage wasn’t covering enough and in increasing my coverage, she actually saved me even more money. What can I say… gems like her are hard to find these days and I’m keeping her. BEST insurance experience EVER!

I can’t recommend this office. I obtained homeowners coverage through them, then two weeks later received a cancellation notice from the carrier due to fire risk. When I went in to discuss, they said they would check with the original carrier and/​or use an alternative one and get back later that day… no worries. Several days elapsed and they never got back to me so I contacted them, still no resolution. Another week went by and still not a peep from them, so with the cancellation date impending I went to another office and found coverage.
If I had trusted these people to take care of this, my insurance would have lapsed. They never followed up, contacted me back, or resolved the problem in any manner whatsoever, which is the hallmark of incompetence.

I was recommended to come to this insurance agency because I was informed that they could help me get the most affordable insurance. After leaving Allstate before, I wasn’t sure if I wanted to try to it again but luckily with Austin’s help, he was able to find an affordable policy for my mom and I. They were even able to help us out with our old home owners insurance, which is a big plus as well.
Definitely a good one.

I unfortunately decided to give Austin and Agnes an opportunity to quote me over the phone. I left Farmers which I had for 6 years and transferred to Allstate. BIG mistake, not only did I get less covered insurance for more money but Ive had to deal with 2 liars. Austin had my motorcycle coverage at $ 250,000 uninsured motorist and only liability on the bike? What kind of damage can my motorcycle do to a car? Austin Im sure hasn’t lied to me on purpose (just misinformed). But Agnes has lied and been condescending. She has even hung up on me. When I called to ask her why Liberty Mutual was canceling me she told me because I hadn’t paid? I explained Austin set me up for auto payment. She said Liberty Mutual didn’t provide that service? But yet I had auto deduct in November and December of 2013. I had to call Liberty Mutual to straighten out the mistake for no payment in the new year. Not only did Austin/​Agnes forget to renewal my auto payment but they had the wrong address to every account (including renters). She insisted I was at error and constantly talked over me and spoke to me like I was at fault. I have switched to new agents for my motor cycle, renters, auto, business and commercial only to find out she refuses to sign my release papers to my new agents. When I asked why she said «I don’t have to» The only good that has come out of my experience is I now know what coverage is good. Beware. If your not sure of what somethings means on your coverage ask a different agent to make sure your getting best coverage for you. That was my mistake, believing these two had my best interest.

Stay away from these people. absolutely horible customer service. Not to mention misquated me on just about all my polices. find a different agen. !!

My experience with Agnes’s agency has been all positive. Austin, at the agency, is also very helpful. The thing I like about Agnes’s Agency is that they give you straight talk and provide the coverage that you will need. I feel like I can trust Agnes and her staff. And, to me, that is the most important aspect of doing business.

Austin Fernando in the pictures above really helped my mom and I find the best price for both of our cars. & when my windshield had a crack in it because of a rock that hit it on the freeway, all I had to do was call up Austin and it was resolved so fast -& for free too. The people that fixed my windshield came to my house on a date and time I picked and were super fast and friendly. Allstate is the way to go.

I’ve recently moved out on my own, and having to deal with my own insurance for the first time wasn’t something I was looking forward to. Austin was a great help in clarifying what I needed specifically for my situation, and provided me with different options.
After meeting with him in person at their office, I was thoroughly impressed. This wasn’t a stuffy, cubicle filled work place like I was expecting, but a bright and open spot with surprisingly good music playing. Austin and Agnes both knew their stuff, and I felt confident trusting them.
I would definitely recommend giving them a call.
Austin is the best!