American Ace Plumbing Heating & Air Conditioning

Our A/​C went out at 3PM on a hot Saturday afternoon. Called Fred based upon Unilocal reviews. Fred saved the day by coming out and fixing our unit within 2 hours. Very courteous, profession and took the time to walk us through what was causing the problem. I would definitely recommend Fred for AC repair.

Knowledgeable, kind, courteous, professional and on time! I had Kent as my technician and I would highly recommend him and the company! I’m a stay at home Mom and I have no knowledge on plumbing, all I knew was I had a leak and the general vicinity of where it was coming from, that was okay, that’s all I needed to know and he took care of the rest. Plus my son got a kick out of all those strange looking tools. Thanks Kent!

I have used them a number of times and each time, I’m impressed with Fred. I trust him to give me a fair price and do quick, efficient work.
Recently I had A/​C problem, he advised a temporary repair before I have to do a costly replacement.
I am about to give my neighbor his phone number and a great recommendation.

Fred is the best. Fred is honest and will go out of his way to do really great job. We have many companies to choose from but we will continue to call Fred for all our heating and AC needs.

I called Fred this morning. He stopped by around noon, took a look at my heater, explained each step that he was taking, and then got the thing to work again. Very helpful and prompt. Thanks!

Like everyone states, Fred did a great job. Showed up on time. Did the job. Didn’t charge a whole lot of money. Was great with my kids and overall, a nice person. Totally recommend!

American Ace installed a new furnace and air conditioner for us last summer. The cost was very reasonable, for labor and parts, and was done quickly and correctly. We are repeat customers and have always been very happy with the service.

American Ace Plumbing and Heating just left and replaced an awful looking filter and let me know that the original heater was not installed properly by another company making the filter very hard to get to. They discussed various options, but we decided to wait to install a new heater when the old one goes.
Fred was great and very reasonable for the time they spent here. They will be my go to business to contact when I need a new heater. You can’t go wrong.

I don’t give five stars lightly but Fred earned them all. As and Environmental Systems Engineer I can attest that Fred is as good as they come. He came out on a last minute notice to repair our heating system as an out of network callout. Our insurance company’s contractor couldn’t respond for four days. Once Fred knew that we had a newborn and no heat, he dropped everything and got the heat running in less than 1 hour. Fantastic job Sir and we appreciate your honesty and excellent customer service. Give him a go, you won’t be sorry. Super knowledgeable in matters of plumbing and HVAC. Wife and baby are warm and happy.

Fred was courteous and professional.
My old HVAC heater stopped working, and he ran a couple of tests and immediately isolated
the problem. Fixed! It was done efficiently and cleanly.
He even took care to put on his own shoe covers to protect the house floor.

Wow! Okay, so I called to get some help with an issue I was having with a thermostat that wasn’t working. Like many others have said, I was asked to text for coordination purposes, which I appreciated because then I can make sure I give them the correct address and we have record of the appointment time.
Anyway, after doing that, I got a text message back a number of minutes after setting an appointment, with a recommendation from American Ace to check with my power company based on the kind of thermostat I was using. After a quick call, it was all fixed and Ace never even had to come in. I mean WOW! They could have easily came over, fixed the thing and charged me for it (which I would have happily paid for), but here they are providing me some some advice that allowed me to fix the problem on my own. Tremendous customer service, and you can be sure if I have a major pain in my AC or Heating again I’ll be giving them a call. Thank you thank you thank you!

Scheduled for 8 am to 10 am. And i was surprised they came really early. They checked our a/​c and instantly know what is wrong. i just feel bad that the only way to fix the problem is to replace our A/​C. But any ways i was satisfied with their explanation. Keep up the good job. and thanks for the free check.

Called up just to get a routine maintenance (~$ 78) done on my AC unit and initially found it a little odd that Fred, the owner, wanted me to text him my contact info and address. Turns out he’s just super busy and it’s easier just to get the info to him on a text rather than him having to write it down while he’s on the go. I get it.
Fred arrived early and explained everything he was doing as he was performing the maintenance. He checked the AC unit and even went up to my attic to be thorough. No problems found and no attempts at up-​selling or phony made up repairs.
Fred deserves the 5-​star reviews. He’s very busy and there’s a good reason for it. Unilocal did not let me down on this choice. Fred was above board, honest, knowledgable, provided great tips and recommendations on my AC unit, filter changes (per Fred, the cheapest ones work just fine), etc. He even explained the warranty of the Carrier brand AC unit at my house. Fred even does plumbing. I’ve got him on speed dial now for my AC and plumbing needs.

My 1988 A/​C unit stopped working during this epic heat wave and I was pleasantly surprised to hear when I called on Monday that they could come out on Wednesday.
Max and Fred were punctual (in fact, they called to see if it would be ok to arrive a half hour early, which I was grateful for). They had the unit diagnosed and repaired (dead capacitor) in about 15 min.
Quick, responsive, courteous and didn’t try to up sell me a new A/​C or additional repairs. I was very happy with Max and Fred and would call them again.

There is a reason Fred has so many good reviews. My friends AC was broken and they called 2 places thru their home warranty program– more than 24hours later– no calls back. Fred was called at 9pm Saturday and returned the call in less than 10min. Don’t waste your time with anyone else!

I called 2 other places and they couldn’t come out for 2 weeks or more. That wasn’t going to work for me. I called American Ace and they came out same day. They communicate by text, which is convenient.
I was really worried they were going to tell me I needed some major repair or replacement, but turns out it was only a minor fuse that needed replacing for $ 250. That was awesome news and they had the A/​C working in less than an hour.

My regular guy was scheduled to show up at 7:00 am this morning, and texted me at 6:30 am to say that his truck wouldn’t start… massive bummer!!!
Last night, my A/​C stopped working, the condenser was not running, and when I checked the filter, it was as wet as if it had been soaking in a bucket of water.
With the fan only, at 6:30am my house was 85 degrees F in my bedroom, NOT conducive to good sleep.
I called around from the top of the Unilocal list starting at 7:15 am, and either got no answer or «booked for the next two weeks»…when I reached American Ace, they scheduled me TODAY for between 10:00 am and 12pm. They requested I text my address and texted back a confirmation.
Max was at my house before I was at 10:00 am, and he waited for me, I showed up around 10:10.
He quickly figured out that the drain hose was clogged, and the water had saturated one of the shutoff safety valves. He worked very cleanly, explained everything, gave me an estimate and did not go over it. The A/​C was working a little over an hour after he arrived, and he gave some solid recommendations to extend the longevity of the system.
While it was just a little more costly than I was hoping for, the charge was fair, and the work was completed in exemplary fashion.
I can wholeheartedly recommend this company, and will be keeping their information on file for future needs in A/​C, heating and plumbing.

Worked out great. They took care of my elderly, panicky parents the very next day. Done fast, fair price & nice guys. My mom stuck in her ways use to use Anderson plumbing, until I found out they were taking advantage of her.
Mom liked Fred from Ace so much I’m hoping to keep Anderson plumbing from ever coming back into my parents home.
Thanks again guys, much appreciated.

I have had called Fred twice for urgent problems. My AC condensation line flooded during the summer. I tried fixing it with information from Youtube and failed. Fred stopped by the same day and fixed the issue fast.
Today one of my sink water lines began leaking. I tried fixing it myself with tools from the store and I spent 3 hours failing at it. Fred stopped by an hour after I called, fixed both of my cold and hot water lines and compression shut off valves in 30 minutes.
Fred is one of the hardest working guys you’ll see. He is super responsive and efficient. I can sleep better knowing Fred is around to assist if I can’t fix the problems.
If I could give Fred 10 stars out of 5, I would. He is great!

I had to get a water heater supply line replaced which was soldered on and overall I was very pleased with American Ace. I got a few quotes from various reputable plumbing company and American Ace was towards the more reasonable end. In fact it was about 30% lower than Courtesy Plumbing.
My only gripe is that compared to the other plumbing companies, Ace’s customer service needs a little work. When I called for an estimate, the guy on the phone told me to hang up and text him the address and a plumber would come out between 3:00 and 5:00 PM that day. I did so, and no call back and no one showed up that day. Next I went on their website and submitted an appointment online. Still nothing. I finally call them back later towards the evening on Day 2 and the same guy says «Oh yeah, I got your text». Thanks for not responding…
I had no issues with the plumbers themselves. James gave me a call about 30 minutes before letting me know when he would be there. He was courteous and knowledgeable. He was able to do all the soldering and replace the supply line within 15 – 20 minutes. I would certainly recommend them for any plumbing needs.