American Property Management

I find it difficult to see how some people have given this company such negative reviews. Particularly the ones regarding Susan. All my dealings with her have been quite delightful and always productive. The first week I moved in my unit the heater malfunctioned and they had it fixed ASAP. I have only been renting here for two months but what I’ve seen thus far is that Susan is very kind and caring person. The only reason I did not give five stars is due to the fact that I haven’t been here that long. I do know that there are tenants that been here over ten years. I’m sure they wouldn’t have stayed so long if things didn’t done in a timely and professional manner.

I viewed a house in Point Loma for rent And dealt with Susan. This was the worst experience I have ever had viewing a house. Susan many religious comments and when she saw my bank statement she said in the group of people viewing the house she said «I wish I had THAT much money in the bank!» And it came up that my husband passed and she said, «Well that was god’s plan!» /​/​I still wanted the house no never got a follow up call, I called 5 times and nobody could get Susan to call me. Horrible!!!

Scheduled maintenance never show up through this property management company. Never experienced this issue with any other company on a regular basis. On average, it takes three scheduled appointments to have repairs fixed. Wish a bill was acceptable for the hours taken off work early to make it to scheduled appointments, it’s really adding up.

Boy am I glad to no longer live in a property managed by rank amateurs.
Although most of the drama happened on move out, there were warning signs beforehand. They once sent us a nastygram about our rent being late. They had deposited the check two days earlier. There were rushed notices about routine maintenance. Their website, until recently, featured animated GIFs.
When we moved out, the deposit refund check had my name misspelled. It was also made out to me *and* my roommate, and since we now live in different states, it would have been stupidly difficult to cash it. At first, they were cooperative – they said they’d reissue a check to just one of us if we returned the original check to them. I mailed the check back the next day. A month passed with nothing. When we inquired, they claimed they didn’t receive the returned check, and offered to issue a new one if we paid the stop payment fee.
I pointed out that misspelling my name was their mistake and not ours, and they were well over the 21 day legal limit for returning a security deposit. They offered to reissue the original check, with my name spelled correctly, or to charge a $ 25 «check change fee» to issue a new check. When I mentioned small claims court, they offered to split the stop payment fee. Exhausted with fighting over twenty bucks, I took the offer.
I really liked the apartment we had – we lived there for two years, and the owners were nice people. I just wish they had had someone else managing the property.

Beware of renting from this company! The owners of the property we were in were quite nice, but upon move out the company gouged our security deposit, despite the fact that most of the property was professionally cleaned beforehand. Avoid if possible!

We had a complaint about our deposit refund and the owner reached out to us. He was very nice and understood our complaint. We are currently in communication with American Property Management and are glad that they responded to our concern.

I have worked with Susan Swartz for almost 3 years. She been very helpful and professional in managing the rental of my condo. Susan took care of my property as if it was her own, she always responded quickly to my needs and helped to keep our tenants happy. She was flexible and would contact us about needed repairs so we could decide how best to respond. II would highly recommend her for any and all of your property management needs.

Very helpful… Quick responses to emails and return phone calls. Susan and her team are pleasant and are always willing to help.

We have used American Property Management for over 8 years. Living thousands of miles away from our rental property, APM has made managing our rental property less of a stress for us. We have always had reliable services and quick responses to our inquiries and our tenants’ needs. We highly recommend Susan and her team for your property management needs.

Whatever you do don’t rent from this place obviously the management has some things to learn
The day my friends put in their notice I called and talked with Vanessa and I have to put in application. She told me that she hasn’t even put it in the system yet and I would have to wait over the weekend and she would call me back on Monday.
She never called me back on Monday I called her on Tuesday when she informed me that she had already had an application on the unit and that she had already rented it .
Also renter be aware when my friends moved in they never painted they never cleaned there is paint peeling off the ceiling in the kitchen which my friends had to live with for over two years that’s one of the reasons why they are finally moving out and it’s still not fixed yet

This company manages the HOA for a condo building where I am a home owner. Where to begin… Perhaps THE WORST property management company I have ever had to work with.
For starters, absolutely no concept of customer service, whatsoever. Neither by the owners nor employees (apparently, they are doing us a service by having us as clients). Communication with APM always takes a combative tone right off the bat and, I should publish some of the emails Susan has sent me. Horrible.
Next, it takes a small miracle (… and many, many, many attempts to contact them) to get a call back (if you’re lucky). Again, doing us a favor by having us as a paying client. In the last week I have left 3 different voice mails and 1 live message for the property manager to call me back. To date, nothing, nada, zip, zilch in the way of a return phone call.
Next, they are extremely late in processing HOA payments (presumably, they have checks stacking up until they can be bothered to make a deposit mid-​month or later). You can only pay your HOA dues by check either hand-​written (who uses those anymore!?!) or bill pay through your bank (better option… but, then APM says they «never receive it timely»). For a management company to not be outfitted to accept online payments at this time is… well, just antiquated.
They do absolutely nothing to support the maintenance of the building. There are assigned parking spaces that do not have corresponding numbers. Hmmm, let me rephrase that, the numbers have not been repainted in the last 5 – 7 years so they are no longer visible. I see my HOA goes to pay maintenance but, just not sure what… as there is no pool, no spa, very little ‘common area’ and what is common area is not all that well maintained.
Lastly, there is minimal to no communication from APM on behalf of the HOA. The last time the gas was shut down, I think I got a 2 hour notice. Nice.
This is the first negative review I have written for any company. However, I think in this case, not saying anything would be more detrimental than writing a bad review. I don’t recommend this outfit and I sure wish our HOA would move to a more professional outfit as well.

This company manages a home in my neighborhood in the Lopez Ridge/​Sandburg area where the tenants have cops going there just about every week. They are nothing but noise and trouble.
Several neighbors have called American Property Management, but they have done nothing to help. Meanwhile, the neighbors have to deal with a number of problems coming from the people in this house. Worthless property management company and the lack of unprofessionalism is unreal.

This company manages a home in my neighborhood where the tenants have cops going there just about every week. They are nothing but noise and trouble. Several neighbors have called American Property Management, but they have done nothing to help. Meanwhile, the neighbors have to deal with a number of problems coming from the people in this house. Worthless property mgt.

This company is unprofessional and does not treat tenants well. We were not dealt with fairly during the entire time that we lived there. There were multiple situations that a property management company should have responded to that were either done wrong, or not at all. Some examples:
*Many repairs that were requested when we moved in had STILL not been completed at the time that we moved out (and I have no doubt that we will be charged for them against our security deposit).
*The dishwasher never worked correctly, despite multiple requests to fix it. The doors in the showers never slid, again despite multiple requests to fix.
*They denied that a mold problem existed in the apartment and refused to have it assessed or checked, despite it growing in the toilets regularly and being in the carpet.
*Failed to provide a parking tag when the association switched to a numbered parking system, and we were towed for it.
*During a construction project at the apartment complex, failed to provide notification or engage in any sort of communication with the HOA about the project or its requirements, causing damage to our possessions.
Stay far, far away from this company and do not rent a property that they control.

PROPERTY OWNERS BEWARE!!!
Ok here we go. I was the owner of a property and was moving out of state. At first impression I got a great feel from this property management. Was re assured nothing would be done to the house without my approval. Well about a month later the kitchen I freshly painted to crème was painted maroon and bright red without my approval. When I asked about it the management company told me they let all the tenants paint as long as they paint it back to primer. Strike 1. I will say that they do address problems on the property in a timely manner to keep the tenant happy but do not check the work of their «handy men». To add their «handy men» that come to the house gouge you for every penny they can. Me being out if state this was easy for them to do since American Property Management DOES NOT GO TO THE PROPERTY to asses repairs or check the completed work! Strike 2. Susan is very unorganized and unprofessional. Every time something needed to be done at the property she would fast and smooth talk you. She never remembers who she’s talking to or what was said in prior emails or conversations. If she assigned someone in her office to handle your property she will still find a way to complicate things. Close to my tenants year lease being up I requested a new lease be drawn up. That never happened and my tenant was on a month to month basis and could have left anytime, when questioned about it I was told that they do not renew leases usually. Only if the owner or tenant request one, which I did. The management company does not keep a detailed list of what is in the house. Upon moving back into the property I found 2 exterior lighting fixtures gone and wires exposed, my master closet was gutted of all shelving, My brick fireplace was painted to white and my garage door openers were missing. Upon my tenant moving out it was a hassle to get them to cut me a check for the repairs that the tenant was responsible for. I will say one good thing about them and that is Vanessa. She is very professional, organized and has great communication with you. If after everything you just read you decide to make them in charge of your property I hope you do not have to deal with Susan the owner!

Very unprofessional. Our first interaction was regarding the drugs and violence at a house they manage in the Lopez Ridge area. Susan was very rude. She stated she knows the tenant «needs help» and she specifically asked me to never go over to their house to try and talk to them. Susan was very curt with me stating she was worried the tenants would sue the company (?). Seems strange to me knowing the other neighbors would be the ones to sue the company should anything bad happen again that impacts their lives or homes.

Susan is a New Yorker so some take her honesty the wrong way, she is actually very nice, funny and can be accommodating especially when you need her or her services.
Most of the staff is equally as great! Vanessa, Jackie & Sherry have been with her for a long time and have always been very helpful!

I have worked in Escrow for 12 years and have not seen this level of unprofessionalism from a Management Company in that time. They are rude, arrogant and completely incompetent. My requests for documents and demands have just been ignored (They claim it was never received) even though I have proof of sending it to them. When I requested a speedier turnaround time due to the circumstances, they became hostile and rude. Guilty, huh?
I will be sure to warn all of my agents with rental properties to stay away from them and I feel sorry for the tenants that have to deal with them!

I saw all the poor ratings of this company and felt I had to make a stand for them. I recently signed a lease with them and had zero issues with the process and the start of my apartment. I was able to see an apartment within 20 minutes of calling them up, I got the lease signed that same day with the very friendly Candy, and the next business day I was able to get the keys and do my inspection with Richard.
During the inspection, we found a few things that needed fixing up, small stuff like toilet paper holder, sink coverings, shower curtains, and he promised to have a handyman come fix them as soon as he got confirmation from the owner. I did have to wait about 2 weeks for the repairman to come, but both Richard and the front office took concern with its delay and did keep up with the handyman to ensure he ended up coming. The issues were very minor but I liked that they took it so seriously.
I’d give them a 5 but their handyman took far too long to get here and canceled an appointment we had the exact time he was supposed to be here, he also seemed kind of bothered the entire time he was here, but the management company isn’t responsible for his attitude, though I hope he isn’t always like that.
All in all they did good, I don’t know about their other people but I highly recommend working with Candy for your apartment leasing.

The worst management company I have ever dealt with. I stayed at the Felton address. I moved out because these apts have MOLD and I could hardly breath at night its so BAD! I also had issues with the toilet and hot water.
When I moved in the hot water would only stay hot for 5mins. I had to use the plunger 4 – 5 times a week. I asked them to come fix it and they had a nerve to send me a bill. Britney’s customer service skills are questionable and I get the feeling these people fix up their place on our nickel.
Somebody needs to put these F’en people out of business