Anthony’s Shoe Repair

I had a pair of heels repaired. I wore them two days at an inside class. I went to put them on a few weeks later and found one of the tips was already off. I tried to bring them back and since it was more then 30 days by a week they would not fix the broken heel. The repair was $ 17. I will never return here again. I have had many shoes repaired here over the 16 years I have lived in this area and never had a problem. The first time I had a problem they would not warranty their work! Very disappointed.

I knew my arrival would be close to their closing time of 6p, so I drove across RB to get there in time, only to arrive at 5:56p to a locked door. Yes, its close to closing, but closing at 6p means closing at 6p, not 5:56p. And the 1-​way glass behind the counter into the workroom area is no longer 1-​way when their back door is open and I could see the two workers, one of whom I recognized as working there many years, in the back room ignoring my knocks on the door. Since I could see straight through the open door, I realized it was the backside of the building and I could go around the back and catch them at the back door. When I arrived around the back it was 6p straight up and I asked the worker, who was already in his car, why they closed before 6p, that I had driven across town. He said he didn’t have a key to unlock and the other worker was gone. I wrote up and posted this same experience on their front glass door and will not go back again. I’ve been a customer for many years (possibly as much as ten years), and like many of the reviews, have had great experiences where they ‘resurrected’ shoes, and others where shoes or handbags weren’t ready when they were supposed to be (and I wasn’t even picking them up on time, as I get very busy and it gets hard to make time to drop off or pick up), and also have had times where the work wasn’t completed (several repairs on a handbag, and only one of the repairs completed and I took it back in for the rest of the repairs). As the others said, no apology was given for any of the oversights or for work that wasn’t even begun during the time the item was in their shop. They are very inconsistent both in taking the job to completion and in customer service/​attitude. Although I’ve arrived right at 6p before and been frustrated and disappointed (a lot of businesses give a bit of leeway and it certainly builds customer loyalty), today’s blatant disregard takes the cake and seals the deal on me making the effort to find a better shop that actually wants my business. As a business owner myself, it makes me wonder how much longer they will be in business.

Soles on both sneakers were coming up, so they were supposed to glue both soles down.
10 days later when I came to pick them up, they gave me both shoes. Luckily I checked and found that they had only glued one sole. the other was still loose. Very poor quality control.
Strongly suggest you check the work before leaving.

I’ve taken several pairs of shoes of mine here to be repaired. I have a few favorites that I wear a lot so naturally they get hammered pretty quickly — heels missing and/​or tearing at the heel. They have been repaired here to look as good as new and for a reasonable price and turn around time. I have had a pair of shoes that were a size too big and they put some type of insert inside of it and now they fit me! I always bring my shoes here.

Get my shoes done here. Great service and quick turnaround time if needed!

I would give this place –1 star! DO NOT GO HERE! I brought in a pair of designer shoes to get the small black part of the heel replaced. Not only did they do a crappy job on replacing it but they also ruined the inside of the shoe.

I took a pair of leather shoes in to be stretched one month ago and stopped by to pick them up yesterday. The worker went into the back for about 5 minutes and emerged with my shoes wet. He explained that he had just taken them off the stretcher. When I got home it was clear that for one month until I came back they had not been worked on. I’m not sure which bothers me most… that he did not perform the work and tried to make it appear that they had been done or that he lied to me about it. Disappointed.

Have never been disappointed with this shop. Always friendly, repair done on time, and they do great work.

Brought in 9 pairs of shoes to be spruced up. All were missing heel tips & had damage. I explained that in WA we take our shoes to Nordstrom to be repaired because they come back looking amazing, almost new.
I called Nordy’s here & a guy there unofficially recommended Anthony’s (he said his wife went there & was pleased). I’ve been to 3 other local places & have been seriously disappointed.
In my opinion if I bring in a pair of shoes to you for repair, a clean up & polish or shine should be customary. It highlights your work and shows me you didn’t do the minimum. I don’t want to pay you to have my shoes for days then go home and glove up over my manicure to polish & shine. This is your trade, show care, and Anthony’s did.
They fixed my pointed tips, glued down the peeling heels as best possible, stained back to color areas where I scuffed off the leather, and put a basic polish on them. My mind wasn’t blown, but the price was on par with others I have tried before, yet the level of attention and workmanship was better.
I also noticed better products stocked in house (fine leather inserts from Spain versus cheap crap from China). Shoes were also ready on time when they stated they would be. I give them a solid B+ on the first go and will definitely be back.

Brought my shoes here to get them resoled. Told him I’d like a shoeshine and some new laces. Shoeshine was absolutely positively the worst joke ever. The guy didn’t even bother to take out the laces he was supposed to replace and shine near them. When I came to pick up the shoes I told him I was supposed to get new laces and those were my original laces. The guy he couldn’t understand me and kept telling me those were new laces when in fact I knew they were my original laces. Worse yet they didn’t really resole them, they just glued on new ones over the old ones!

I came here to get a new zipper for my American tourist bag… and I had a Very bad customer service. The quality of the zippe is very bad… not even worth of what I paid. think before you visit.

I dropped off a luggage for repair and it took 3+ months. I had to call several times to push the process along. If I had not made those calls, I still don’t think I would have my luggage fixed at this point. Poor customer service due to slowness, an unreliable store contact #, and a store manager that takes no initiative to communicate to the customer. How has this store stayed in business all these years!!! I will never go back again.

I tried Anthony’s for the first time recently when I was going on vacation and remembered that my carry-​on had a bum wheel. Anthony’s did a fantastic job fixing it! It rolled perfectly across cobblestones, brickwork, a gang plank, across cement, up and down stairs, up and down escalators, over grates, across sidewalks and pavement, in and out of some wicked metal train steps, and just about every other kind of abuse I could throw at it including stuffing it forcefully into an overhead that was slightly too small for it, with my fists, jamming those wheels against the back of the overhead hard. Those new wheels even withstood me running at a full sprint across SFO banging the carry-​on into everything and anything on my near panicked way. I figured after all that abuse it would need new wheels again but it doesn’t. It’s home and rolling as well as it did the day I picked it up from Anthony’s. I’m very satisfied with his work and would return again.

Poor customer service. Items not always ready when when you come back to pick them up, with no apologies from the staff.

I brought my riding boots here to get them stretched and they measured it and everything. When I went to pick them up I tried them on and they were the same exact size. So I brought them back. I now have been back 4 times. FOUR TIMES!!! To get them stretched because they have not done anything. If you are bringing your shoes here I suggest you commute to get them done. I haven’t had my boots for almost 2 months. Not to mention every time I have been there there was someone complaining about their repairs as well.

I brought my riding boot here for a zipper repair. They told me it would take about a week to be ready to be picked up. I came in half an hour after my pick up time only to be told that it wouldn’t be ready for at least 30 minutes because it was a «complicated» zipper but they would call when ready.
I moved on to other errands and heard nothing from them up until 30 minutes before closing. I tried to reach them 5 times before getting through only to hear more excuses for why they couldn’t follow through with their commitments.
Not once was an apology or compensation made for their inconvenience. Zero effort toward customer service or satisfaction!
I’m very disappointed in the services at Anthony’s, especially considering customer service.
I recommend taking your business elsewhere if you expect to have your pieces returned promptly.

I’ve gotten a couple of shoes done here. I had my wedding shoes dyed black so I could reuse them. They did a great job. I’ve also taken a pair of boots to be re-​heeled. I’ve been happy both times.
My sister and mom take stuff here all the time.
I have a pair of boots awaiting pickup, and I expect they’ll be done to my liking as usual.

I was a little nervous about giving this place a try after reading the reviews, but I ended up being very satisfied with the service. I needed a heel replaced on one of my boots. While waiting to drop my shoe off I observed a woman asking about a mark on her leather jacket. The guy offered to take it in the back to see what he could do. He returned a few minutes later after dying the spot & cleaning around the area. You could barely see the mark when he showed it to the customer. She was very happy & asked what she owed him and he told her not to worry about it. She was happy & I felt easier about leaving my boot for repair.
The heel on my boot was replaced; it was ready for pick up on the day they said and the price was under $ 20. I will definitely go back.

I didn’t check the Unilocal reviews prior to coming here. I’m glad I didn’t though because I would have steered clear. Luckily for me, have been here twice and left happy both times. I’m sorry to see so many poor experiences here, but the two times I’ve been, I left happy. I intend to go back to get my boots re-​soled.
The first time was to get a leather belt punched with an extra hole (I wasn’t charged for that). And more importantly to get a quote on refinishing my absolutely favorite black leather Hobo International tote.
It looked so shabby that my husband actually suggested I choose a new purse as my gift for Mother’s Day. My MIL thought it was supposed to be a gray purse– it was so colorless and faded despite how much I take care of my purse: I never put it on the floor, I don’t toss it around and I leather clean/​condition it myself regularly… alas, it wasn’t responding to the usual TLC. In a final effort to salvage my precious 3 year old bag, I brought it in. I was quoted $ 55 to refinish it and they needed about 7 – 10 days. Sounded pricey but I was desperate. Plus I couldn’t even replace it for that price. I was worried that the treatment might rub off on my clothes like black shoe polish, but George assured me it wouldn’t. He said they would condition it, work the leather then re-​dye it –not shoe polish it.
Result? I am more than thrilled that I took the leap of faith. I got it back and it was so shiny black it looked totally new! See photo which I took 2 months after they refinished it. So in retrospect, $ 55 to repair a $ 200 tote that I use almost everyday. It’s totally worth it because I can continue using it for years more instead of retiring it now.
And most recently I brought in a pair of Clark’s; the left shoe squeaked every time I walked. It was fixed on time. I had expected them to polish it too. When it wasn’t, I asked if they could do that, and it was done within 15 minutes.
In reading other reviews, I concur there were a few orders that seemed to be in progress, but that doesn’t bother me. And true, It is a simple handwritten ticket process, but many alteration shops still work that way.
Personally, I will be back because I have had two positive experiences here.
And I’d recommend giving them a chance at refinishing any precious leather possessions that need some expert love; they may be able to bring them back to life.
***Making good on my past promise to return: brought in two pairs of hubby’s shoes to stretch ($ 8each) and a pair of leather boots to add sole tips to ($ 15) and used a coupon… I pick them up this weekend and will report on their work.

I too ignored my Unilocal instincts, and went for the close shoe place. I needed taps put on my shoes for dance. I gave exact instructions to put on the grips too. Not only were the grips not put on (and I was rudely told that I didn’t provide that instruction), I physically hurt myself. They screwed in one of the taps too deep and the screw went through the shoe. My toe was injured right before a performance. When I took them back to have it fixed, they did not seem concerned that I hurt myself and told me that I should have checked before I left the store so I wouldn’t have to come back.
Poor customer service. Dangerous.