Arcadia at Stonecrest Village

I am in my fifties and this is the second time I’ve experienced apartment living. I absolutely love the Irvine company’s properties because you dont feel like you’re in a cramped apartment hearing your neighbors TV. due to all of the upgrades, amenities and attention to detail, it definitely helped to ease my transition from a large home to an apartment home. I was at Monte Vista first, everything about the apartment definitely exceeded my expectations the office staff was awesome. I decided to move to Arcadia at Stonecrest because it was hard for my dog to get up and down the stairs. This apartment community which has been nicknamed the hidden jewel is absolutely stunning, very quiet, beautiful grounds which includes a mile loop around the canyon to walk… but my favorite part of living here is that its the first time I feel like I live in a home because of the setup, very spread out. Because it is a smaller apartment complex you really do have that sense of community. I have to say what has impressed me the most is the staff here. Shelly, Barbara and Gabe. no matter what time of day I came into that leasing office someone immediately jumps out of their chair to greet you with a smile, call you by your first name and the next words out of their mouth is what can we do to help you today. If work was required in my apartment; Shelly was very quick with a follow up call to make sure that everything was done to my satisfaction. The whole staff is very kind and genuine and eager to please and you can’t fake kindness. I never thought I would be this happy in an apartment home. Plus my dog is in heaven…

PEEPING TOM, HARASSMENT AND INDOOR SMOKING IS ALLOWED THIS IS NOT A SMOKE FREE PROPERTY! ZERO SAFETY LIVE ELSEWHERE!!!
WE HAD A HORRIBLE EXPERIENCE, I MUST EXPRESS THE TRUTH AND ONLY BECAUSE I’M READY TO LET THIS GO AS A FORM OF THERAPEUTIC RELIEF. I WAS ABOUT TO NEVER SPEAK ABOUT THIS, BUT I FEEL COMPELLED TO SPEAK OUT. I STILL HAVE ANXIETY REGARDING WHAT TOOK PLACE.
NOTE: Dawn and The former manager were professional. The one that came after was very incompetent. When they left, the neighborhood turned unruly. When Shalley arrived, anything we addressed was never taken with proper respect or proper professionalIsm until I reached upper management.
First issues: Noise levels. Dog owners were never reprimanded for letting their dogs bark for hours. We tried not to complain about animals. But we had to. We even witnessed neighbors recording the barking because nothing got taken seriously. The manager was spineless. We witnessed pets bark ²⁴⁄₇. Multiple residents were at fault.
If you work from home or require peace. Do not move here. They groom the premises excessively, by that, I mean ridiculously over and over again with those noisy weed wackers and blowers. We have videos of it, and sometimes they even did it at 7:30 am thinking everyone is gone. Saturday mornings were no exception. Sleeping in? Forget it.
Not here!
Do you enjoy fighting neighbors? Now, lets not blame upper management which never witnessed any of the crude behavior and lack of leadership. They’re headquarters is in Newport Beach and often are oblivious to the mess.
We had screaming neighbors and door slamming for months. Curse words would wake us up. Do you have small children. Because if Shalley is still there, you’re going to have to have to do plenty of explaining. She gladly offered to relocate anyone who was not disruptive to a different building. Anything, but put the blame on the offenders and solve the real issues. Nothing like the sound of manic couples and police vehicles pulling up to your building, to get you going in the morning. Can you imagine? You ask for noise issues to be resolved and you get looked at funny, like it’s not in managements job discription. Isn’t that rude? You had to be persistent and waste time if you want to live in peace. It costs money to hire movers. How wonderful! If you’re abiding the rules, you have to be the one that physically moves, not bad residents.
SMELLY NEIGHBOR
We were renting a really spacious place here at some point. We were following the rules. Minding our own business. Unfortunately, despite having a nice canyon view and balcony. We were NEVER able to open our windows. We had first assumed that the neighbor was merely burning incense. We tried being patient. However, the neighbor was burning something inexplicable every 5 hours. We would have guests sit outside on summers and try to chat. The neighbor downstairs would burn something so repulsive that it would literally burn our eyes. We finally complained and they explained that HE HAD A RIGHT TO SMOKE INDOORS. At some point they tested the «smoke detectors» and we did not hear out neighbors go off. As everyone elses did. THANKS GUYS! Great job! Thank goodness our life possessions and pet did not burn and die in a fiery hell. The neighbor’s windows were YELLOW, A CANARY YELLOW to be precise, from the amount of cigarettes he smoked. Note-​The cigarettes were not the special smell of putrid that he was burning, that was something else! Did they fix it? NEVER. He had MORE RIGHTS THEN ANYONE AT ARCADIA. He’s probably still there. That was an issue that management also wanted to resolve by «moving us to a better location…» OK???
PERVERT ALERT
Yes, this IS coming out. We caught a neighbor repeatedly violating our privacy. Did Shalley resolve it? No… A really odd couple moved in adjacent to us. They moved in, and three weeks later the boyfriend’s underwear flew down from the upstairs apartment level. A hysterical woman cursed, (common noise issue) loudly flung wooden objects, shoes, and other mid to small sized items down. Then ended the scenario with, «YOU ****‘n CHILD MOLESTOR!» Yes, this was said, and we have witnesses! We were horrified by the comment but we were unsure of what to do as we had never witnessed such an unruly pair of neighbors. The same man /​neighbor then decided to look into our window fully making eye contact with me turning his entire neck 90 degrees and then quickly getting inside his home. By the way, our kitchen window had a view right into our bed room. So as you can imagine, were very fed up. After confrontating the behaviour, we were virtually left to fend for ourselves. He PUNCHED OUR WALL. Did they get evicted? No. If you have a peeper, they’ll put it all entirely on the police. Even if the resident punches your wall in rage. Even if you FEAR FOR YOUR FAMILY’S SAFTEY. Shalley didn’t do much. I even urged her to call the police herself at some point after an incident, she didn’t.

This place is the hidden gem of San Diego. It’s quiet, serene, great neighbors, attentive office staff and great views of nature.
It’s not your typical tropical San Diego apartment complex and that’s why I love it here the most. There’s brick roads, the streets are lined with green trees, and Arcadia is tucked back at the end of a quiet street.
The apartments are extremely dog friendly– all my neighbors have dogs (and no, we don’t hear the dogs bark all day and night!)
We have lived here nearly 2 years and wouldn’t pick any other place to live. Rent prices are on the side of «luxury» apartment prices– but having a quiet, safe neighborhood with office staff that always answers the phone, knows the residents by name and can even send maintenance the same day for most apartment needs– is totally worth the price.

We just checked this place. Not sure whats the name of the gentleman who showed us around, but very professional, warm, welcoming attitude. This would be a great move, we have a family so I feel like here we get everything we looked for, peace, playground for the kids, nature, welcoming people who work here, great size apartments. For sure our next fav place to live.

I have a laundry list of great things to say about Arcadia! But I’ll shout this one out to a gentleman in particular. Alex! The Father, The Don, to all your maintenance needs. Him and his staff treats your living space as if it were theirs! And he would give you the courtesy call of letting you know that whatever broke in your house is FIXED! If its one thing to value, it’s your apartments general maintenance. Things break down all the time and you begin to wonder if your place is worth paying every month. You can’t get the fastest turn around time anywhere else. I’ve lived elsewhere (La Mesa) and I thought 2 weeks was generally a good turn around time for maintenance requests. Alex and his staff can do it in just a couple of days! Even same day! Not all apartment complexes can amount to that.
Arcadia in general is courteous, heartwarming and professional. The leasing office Staff will never turn you down. I would think even the snobbiest person alive, they wouldn’t turn down either.
If you are considering Arcadia to be your next home, I strongly, enthusiastically recommend this place. Arcadia’s staff is family! Thanks for everything!
–R. Castillo

I lived at Arcadia for almost 4 years and really enjoyed living there. The management and maintenance staff are responsive and professional — which is really the case at any Irvine Company property. Few maintenance or quality of life issues here. A very pleasant community overall. My only complaint was the single-​pane windows — not the most energy efficient in terms of heating and A/​C — and this was reflected in my utility bills. Rents are pricey — but the location is great and the units are good sized with ample storage space. I see comments about the parking — get a garage if you can — but I never had a problem with parking here and there is abundant street parking on W. Canyon — as a worst-​case scenario. 5 stars.

Barbara in the office is seriously the nicest person in the world. I was having a rough day and went to pick up packages and she really brightened my day. Also, I still really like my apartment here. The barking dogs aside, my unit and the amenities make it worth staying here for a while.

If you want to sleep past 7:15am on Saturday, do not live here. Trash trucks every Saturday, every single Saturday. Plus parking sucks, not unusual for San Diego, but it is bad and the spaces are small so you get the big SUV crammed in next to you so you can’t get into your car because you can’t open your door. I have crawled thru my trunk to get in my car. All this for 2, 700 a month for 3 bedroom.

The dog incident happened on April 24, 2015. So for 6 weeks we had to live in fear of the dog attacking of threatening to attack our 10 year old daughter again. Something seems wrong with this picture. Especially when the manager said the dog would be gone immediately. As of this morning I have seen a POD in a parking space and one being delivered. We were told when we gave notice that we could not have a POD delivered. Why can these people have them delivered? double standard for people moving in, as opposed to moving out. The trash is showing the type of people you are allowing to live here, when we moved in this was never a problem.

I personally love living here. The fact is it is an apartment complex and you will never find one with every single thing you are looking for. This one was the closest to everything I wanted and I have very little quams about it here. Everyone seems very nice and personable. I also enjoy how the mailboxes accept outgoing mail unlike my old place. Overall all of the essentials are close by (i am now a Vons club member). There’s Walmart and tons of fast food joints, sushi bar, Thai, etc. In close proximity. Some people don’t really like how the leading staff rotate through the irvine company locations but they all seem to be very knowledgeable.
Simple Pros: large cabinets, nice appliances, great blinds, awesome counter tops, love my layout.
My 2 small cons: there’s no lighting in the bedroom itself. Really strange to me. Just walked in. Flipped the switch. No lights. But hey. I’ll get a lamp. I’m easy to please. The only other thing is all parking past the entrance is permit only (residents only) but not assigned. The only assigned outside spots are covered. And not all the spaces are the same size. I drive a fairly large truck so I have a prime spot that I like to park in so I don’t screw over my neighbors. It’s the best one by my building that my truck fits in. Everything else is a tight sqeeze to park next to anyone other than a fiat or smart car. Some apartments come with garages like mine did but my truck is too tall so I put my motorcycle in it. But I’ve seen a guy park his Silverado in his garage… So it’s up to you.
Overall I enjoy living here. I’m picky but I am easy to please.

I’m new to the area and Gabe made this process seamless for me. I love the complex and all it has to offer.

What a Fantastic experience! Jessica and Gabe were so kind during my tour of the property. They answered all of my questions and concerns as well as made me feel at home already. Beautiful location that seems to be perfect for my needs. It would have been a nice bonus if they had offered some sort of incentive package like some of the other Irvine Community Properties but it looks like it is still worth the investment.

Great staff, very friendly and helpful. Quite nice neighborhood but with noise neighbors!

I continue to enjoy living at this apartment community. What I am especially pleased about is how responsive the leasing staff is. I only know Shalli and Dennis by name, but all of my interaction with staff — including maintenance — has been positive. Even the regular USPS mail carrier is pleasant when I run into her.
Like Linn L., my apartment faces the 15 freeway and it is, indeed, white noise and has a calming effect. My garage holds my mid-​sized SUV with plenty of storage space available.
Everyone that I’ve interacted with in my building is polite and friendly… as well as the doggies. I love that I’m only 15 minutes from downtown and my commute to/​from work is easy.
At this point, I can’t imagine living anywhere else… except if the townhouse next to me becomes available… then I might move there :-)

Living at Arcadia is great. It is a quiet and peaceful place to live. There does not seem to be the noisy college crowd, but mainly working professionals.
The staff is very friendly and any issues (very few) I have had have been addressed immediately. The apartments are upgraded and really nice inside; while not cheap rent (but affordable), San Diego is the land of the high rent and you get what you pay for. The freeway is white noise and even though I’m sensitive to loud noises it does not bother me one bit… and my apartment faces the freeway. I love my own garsge for my surfboards and bike. Also tons of storage room. People complain they are small but they are single car. I have an suv and fits just fine.
Hope this review is helpful to some. I was a little hesitant at first to sign a lease based on the reviews I read from others but I have been nothing but pleased living here.

Pros: Nice location right off the 15 and a short drive from Mission Valley. The upgrades in the apartments (granite counter tops and a lot of storage) are really nice. The grounds are nicely maintained, the office and maintenance staff is friendly and the pool is pretty awesome.
Cons: Rents are high, but unfortunately those are the going rates in the area. Short-​term (9 to 12-​month) leases are the lengthiest offered, with a guaranteed increase in rent if you want to renew, without negotiation. This is also unfortunately the norm in the area. Garage and parking space is tight, but people still try to squeeze their gigantic gas-​guzzlers into the tiny spaces. If you have pets (which you will have to pay $ 50 per month/​per pet) know that your deposit will most likely go to carpet replacement and paint when you move out. Don’t count on getting much, if anything back, even if your apartment was spotless upon moving out. Again, quite possibly the norm in the area.
We were lucky to have fantastic neighbors (to watch each other’s pets and check on mail when out of town). For us overall, we really enjoyed our 2 years at Arcadia.

Rent shot up $ 180 the first opportunity to resign. They charged us over $ 900 for new carpet (fraud) and charged to repaint walls after offering «free accent walls.»
High noise levels coupled with views directly into adjacent apartments was ridiculous for the high rents demanded.
Turnover from staff was high. 2 new property managers in less than 2 years. Sounds like Irvine company isn’t the best place to work for.
Parking is a tight joke, freeway noise is constant. No storage coupled with tight tight parking and umpa lumpa sized garages was cloister-​phobic.
Staff is friendly b/​c they are in sales. Nearby shopping is ghetto at best.
Many other places have MUCH NICER views, larger apartments, better locations w/​o daily traffic backups that won’t GOUGE your deposit!
Keep looking! the drive inland near the 8 & 15 isn’t worth it.
P. S. They love revolving short term military tenants so people will be constantly moving in n out.

Ok th e good… Super friendly staff. Beautiful location and very well maintained grounds. thet are also extremely pet friendly. We are happy that we chose this as our home.
Now, the not so good. We had major problems with our upstairs neighbors. After many verbal complaints I had to write a letter amount the noise at unacceptable hours. After not getting any response I had to make several more visits. THEY DID NITHING even after providing proof. They told my pregnant wife and I that they are working on it but we kept getting the run around and eventually had to move. Yeah thats right… WE had to move. With a baby on the way we decided to move to a 2 bedroom but much sooner than we had budgeted for.
They are sending residents emails about voting for their favorite staff member. I vote non of the above.

Overall I recommend you look elsewhere to live.
Pros: It is a beautiful and quiet community. The maintenance staff is very friendly.
Cons: Leasing office often changes staff and is hard to get things resolved or get the same answer from two people. I had and issue and after emailing Shelly Schatz, the property manager, she just ignored my concerns and requests, even in person. Parking is horrible, even with a «parking permit» system. Garages are small, so good luck trying to park anything more than a compact vehicle, you most likely end up parking on the street after 7 PM. I have lived here for 2.5 years and rent has been raised every time by 20%. There is no negotiation on lease rates nor upgrading/​remodeling your existing apartment, even with a raise in rent. I have seen many neighbors come and go, as this place has very low tenant retention rate. Gym equipment is poorly kept, so you are off getting a gym membership.
This place targets military members temporarily stationed or others temporarily residing in San Diego, locking them on a one-​year lease with no option to sub-​lease.
If you are looking for long term housing, look elsewhere.

I will start off with the pros. First and foremost the staff — leasing office and groundskeepers/​maintenance people are fantastic. Very helpful, very quick to return phone calls or emails, very quick at fixing maintenance request, and of course very friendly. They all do a great job of making everyone feel like this is a community and not just another apartment complex. The grounds are kept well (mostly, more on that in the cons), safe neighborhood, mostly friendly neighbors. Very beautiful pool area, everything you could need to stay in shape in the gym, community activities every 6 – 8 weeks. Also, fantastic location! Right off the 15 not far from any of the surrounding military bases, downtown, the airport, Temecula, etc.
Cons– the first thing I will mention and this is more the fault of those that live in the community not those that maintain it — on the south side of the complex there is dog poop in MOST of the grass area. It’s so frustrating to see people walk their dogs and not pick up after them. And these are boxers, labs, bulldogs… Not small dogs with poops that disintegrate after a few days. This makes for the limited grassy area to have to be carefully walked through or avoided.
The garages are SMALL. We have a 4 door sedan and could barely get out of our car if we parked in the garage. It was also a hassle trying to even get in the garages. Most people use them for storage and park in the parking lots. With that said parking after 7pm on most nights but especially Friday-​Sunday is damn near impossible. Trucks are taking up two spots, one motorcycle in one spot, visitors parking in the lot. It would be nice if they had one-​two areas in the complex for motorcycles to park in (have seen this at lots of other apartments in the area). Would also be nice if after a certain time the parking lot was for those living here and guest parked on the street. As for the trucks — warnings/​fines for parking in two spots may help this issue.
The apartments themselves have been renovated and are beautiful — granite, new paint, new washer and dryers, spacious, all have balconys, plenty of space. My issues are: that the walls are INCREDIBLY thin (we could hear people’s phones ringing, conversations clearly, very loud/​heavy walking, etc); the windows should have also been replaced when they renovated! In December we had an incredibly rainy month, rain and condensation built up in the windows and we ended up getting mold around the windows. We were told its bc they are single pane windows and they would come fix the problem. They came in soaked up the water and painted over the mold… Two months later it was back.
My last issue with the unit itself is more of a recommendation/​preference. They installed cheap carpet… Which means DIRTY QUICKLY. It would be nice if they put down pergo or laminate throughout the entire unit.
Lastly, the rent and deposits are a little pricey in my opinion. We moved from Chicago which is incredibly expensive and this place was ab $ 600 more than what you’d pay for the same size/​number of bd/​ba. The deposits are a lot, especially if you aren’t military, and nonrefundable. With that said its a great price compared to «Mission Valley» area and you aren’t far.