Arrowhead General Insurance Agency

I was sold an Arrowhead policy through Geico and thought it was a good price. I scheduled some jewelry and unfortunately had to make a claim on a lost item a few months after the policy started. Although they did pay me for it, when I replaced the item Arrowhead said I could not add the new item to the policy. I am currently shopping for new insurance because it’s ABSURD that if you file a claim on an insurance policy you get punished for it. Isn’t that the point of having insurance?

I am so upset with this company! We were signed on through Answer insurance because of their lower home mortgage rates. We had been with them for a few months and received a cancelation letter two days ago. I was in shock. They had sent a drive-​by inspector, unannounced, while we weren’t at home and he had mistaken some boards in front of our garage for remodeling… Seriously? What kind of fly by night insurance company doesn’t notify their customers of an inspection and cancels their home mortgage without inquiring as to what they saw? It’s people’s homes they are messing with! Judging by the previous ratings I would say that they have a lot of work to do!

Do not go directly to this company, you will regret immensely.
This company sent me two bills in March, one due 3.10.15 and the other 3.23.15.
I had also indicated that I wanted my payments auto debited none of which were done. I just made a payment through the site
and it did not even send me a receipt confirmation.
I just sent AIS directly 3 emails complaining about this company and why the hell would there be 3 companies listed on my bill when I initially thought that I was going direct through AIS. This is FALSE advertising and misleading the client to think they are going directly through their insurance provider when instead the client was misled through a 3^rd party. Now my payments are going through Everest or Arrowhead.
Why are there two companies to my insurance? I am so confused and distraught and feel like I am going to get scammed.
Also when you pay through Arrowhead Exchange and your payment goes through, the receipt says INSURANCE COVERAGE IS NOT GUARANTEED EVEN THOUGH A PAYMENT IS MADE. Seriously? I guess I might need to contact my bank tomorrow to report this SCAM.
To save you a lot of headache and heartache I recommend you go directly through AIS.

just a horrible company. i have USAA insurance and they do not cover homeowners in Long Island, NY. they sell it to arrowhead. anyways, had my policy for only 2 years and every year it has gone up a significant amount. 25% increase in policy premium for 2 years. this is because of inflation i’m told. it’s ridiculous that they can raise the rate whenever they see fit. very convenient for them. almost of the staff i have talked to don’t seem to know anything about why this happens. had to talk to a manager to get an explanation. so ridiculous. gonna drop them and get a new company.

Worst insurance company I ever had the displeasure to deal with. They cannot talk to customers directly, so anyone who says they spoke or have contacted them is incorrect. You HAVE to deal with your Agency (GEICO, AIS, Poliseek, etc), as law forbids them speaking with a customer as their license prevents that. So it is really hard to argue with them when they are «on the other line» because there is a problem an Agency is not really fully aware of.
If there are any problems with your policy with them, THEY CANNOT TALK TO YOU SO YOU WON’T KNOW THERE IS A PROBLEM!!! I am dealing with this company due to a problem they created. Since the problem could not be rectified in the amount of time given I had to let my policy slip and expire. Well, that didn’t make them happy and they sent me the cancellation notice and never any type of bill. My circumstance involved a collection agency since I never received any paperwork from them or a bill, so I had no idea there was even money owed because we let the policy slip for auto-​cancel.
Again, they cannot talk to you so their customer service is trash… also found out they are more expensive than other carriers like SafeCo and hell even Farmers was cheaper than these people. Avoid this company… continue to shop around, you WILL find better and most other carriers are licensed to talk with you if there is a problem (like Mercury, Farmers, and eSurance).

This is the worst carrier I have ever had the displeasure of working with on a claim. We have been with them for almost 8 years without a single claim. In Feb 2012 the katy area got hit with hail and damaged many roofs. Every house on my street had roof damage and had tohave the roof replaced, the house on either side of me the house in front of me, you get the idea. I actually had a whole section of shingles slide off my roof and land in my back yard. I had water damage in two places from water leakage inside my house on the ceiling. I had a roofing company come out and examine my roof and determined it too needed to be replaced due to hail damage. The insurance however, said that only parts of the roof needed to be repaired/​patched and declined coverage. I had engineer come out and examine the roof and agreed with roofing company. The insurance company sent their own engineer who basically agreed with insurance company. He said the roof had been damaged but could not know for certain if it was from the hail storm or not. I then requested to see the original adjusters appraisal to see exactly what he had said about my roof to the insurance company. They refused to give me a copy of his report, said it was against their polcy to let me see his appraisal. Me thinks I smell something rotten. I ended up getting an attorney and filing suit on the insurance company. Finally, 14 months after the original damage had occured, in pre-​trial arbitration it turns out the original adjuster HAD recommended a new roof and the company just plain lied. The ended up having to pay for my roof, my interior damage, my attorney fees. No 2% deductible necessary now. The main company I beleive is Universal North American Insurance Co. I would avoid them at all costs. Too bad you can’t give negative stars.

Best a person can ask for… If you pay your insurance note on time. Everyone always complains about the prices of simple auto insurance. Well, Arrowhead saved me from a high monthly payment. IMy driving record was is not the best. They saved me almost 300 dollars due to my DUI and driving on suspended license. Since was dropped from my previous carries gieco, I have had two accidents, one being a hit and run, the other a minor ding in my door. I was on the Phone with Julie who found an affordable repair shop, i was back in my car in less than two weeks!!! Thanks Arrowhead

Our previous carrier sold our policy to Arrowhead and never told me. I found out from our bank when they went to renew homeowner’s through escrow.
I had no claims until a major hail storm last month. The storm had broken windows and damaged shingles. It took over a month for Arrowhead to respond to my claim!
In the meantime, I had windows replaced and part of the roof replaced.
Arrowhead’s response was that the damage didn’t meet the requirements of my deductible. Most carriers offer free (or lower deductible) glass repair, but not Arrowhead. They also said the roof was fine.
My roofer was able to show me damaged and missing shingles. The window guy didn’t charge me because he assumed insurance would cover it and was surprised to hear mine didn’t!
I’ve cancelled this policy and switched to a major carrier who offers superior coverage for a marginal amount more. If I’d switched sooner, it would have cost me about $ 125 for this incident but having Arrowhead is costing me close to $ 1,000 for this single incident.