ARS / Rescue Rooter San Diego

They wanted to charge me $ 2500 to replace ONE pipe under my house. I did it myself for $ 50 in ABS from Home Depot. Beware!!! They make commission and will try and charge you as much as they can to line their own pockets. I will never call this company for anything!
If you have a plumbing problem call for multiple estimates. Some of he bigger companies work off of commission.

Ed was very thorough, knowledgeable, trustworthy, humorous and personable. An obvious asset to his company. We will be calling him in the future for our plumbing needs.

I had a clogged drain on Saturday called for the $ 88 special was given an appointment for sat between 4 and 6 PM at around 9 PM when no one arrived I called and cancelled and rescheduled for Sunday the first appointment was 12 – 2. I called several times and eventually spoke to Nick a manager who said he would make the 2 delays right and make a good price. Nick actually said 20% off. At 7 when the technician finally came, he said as my house had no easy access, so the special did not apply. So after looking the technician who was very nice and very friendly brought me a price of $ 358 with now from Nick only 15% off. The best he could do was $ 280. So he left, after waiting for 2 days the price is over the expected, and I still have a clog. My advice is if its an emergency they would not be there in time, and if not you can get a far better price elsewhere.

I’ve used ARS for three separate plumbing issues. My first two experiences with ARS and the plumbers that helped was very satisfying. My third, and most recent call to ARS was EXCELLENT! Mostly because of the service of Richard who was dispatched to my home. Richard was very knowledgeable regarding the best way to resolve the problem I was having with the hallway shower. I sat there and observed him masterfully access and repair the broken copper fitting that I would have never been able to fix. But it was his friendly and personal disposition that made this whole experience less stressful than it should have been. I will definitely request Richard the next time I need a plumber.

Wow. what a difference 2 years makes. Only reason I gave them one star is because no stars is not an option! I first used this company in December of 2014 and had wonderful service for a laundry line problem that my grandmother was having. She is having the same problem so I figured I would call them again since I received such wonderful service the first time around. Boy was I mistaken. I scheduled an appointment for Saturday between 4−6pm earlier that morning. I received a phone call from customer service stating that they were running behind and that would be there closer to the 6pm time. Well, at 6pm, still no plumber and no calls from them. I called them once again to see what was going on and was told that they are still trying to find another technician to send. At that point a major storm was brewing outside and I kinda felt bad that someone would be outside working in this weather so I graciously asked if I could just reschedule. I set my rescheduled appointment for Monday between 4:30 — 6:30pm. I heard nothing from them all day so I thought that everything would be on schedule. I still had heard nothing by 6pm so I called them to verify my appointment. The agent that i spoke to stated that once again they were running behind. I asked why no one had contacted me to let me know this and his answer was everyone was booked up and that it would be an additional hour and half before they could possibly have someone out. That would make it close to 8pm. I told the customer service agent that was unacceptable. He then offered to reschedule my appointment once again. I asked him was he serious? Then I asked if there would be a discount applied to this job since they have now incovenienced me twice now for a simple job. He stated that he did not have the authority to do that but he could transfer me to a manager but of course all of them had gone home for the evening. I will NEVER use this company again nor recommend them to any of my friends or family. Its sad that a company no longer values customer service.

Miguel was incredibly professional and informative. He handled our issue quickly and gave us a great amount of information for future use. I would definitely recommend ARS/​Rescue Rooter and Miguel to all my clients and friends!

Booked appointment 3 days ago. Supposed to be here today between noon and 2pm. Called several times to say they were running late. Finally at 6:30pm they called to say the plumber would be here in 30 minutes.
I said «Don’t bother.»
If you don’t care whether or not they show up on time give them a call. As for me… I’ll try someone else.

Not impressed. Don’t waste your time. Terrible service. They don’t care about customers or customers’ time. My HOA contracted them to come in and make inspections of my building’s units for cartridge and valve replacements. I was scheduled for today between 3 and 5. I received a call at 2:33 confirming the appt so I left my workplace at that time because I didn’t want to miss my appt. I’ve called in twice– last time was 5:55pm. I was told they’d call me back with an e.t.a. It’s 6:43 and I have yet to receive a call. I called in at 6:45, spoke to Freddy and was told she would call me within 5 min. I called back at 7pm and rescheduled with Jill. Freddy never did call me back. My appt tomorrow is between 10 and 12, which is when my bf is available. If they don’t come in, it’s not our fault, but we cannot be missing work hours because they can’t seem to be able to manage their schedules. Sadly, they’re probably cheaper for the mass and this is what the HOA will pay for… but there would be NO WAY that my repairs, if any, will be done by them.

Worst service and products offered ever!
Ive been a (stupidly) loyal client for many years, and this was the final drop! After spending thousands in products they recommended for the house, water filters and boilers, all ended up being trash products that broke down and me habing to pay hundreds more for repairs! They gave their backing to these so called ‘best’ products on the market, and they have all broken down and the companies going misteriously broke!
Highly suggest you stay clear of this misguiding, expensive and irresponsible company.

Wow, beware! These guys are double the cost of every other water heater company in town.
$ 3660.00 for a standard 50 gal heater… $ 4070.00 if you want a ten year warranty. We paid 1500 elsewhere. And get this. 8100.00 for a tankless water heater…
I had to hold back the laughter at the quote!!!
I have 3 other estimates that are all half what these guys charge.

What a scam. My parents received a message from Luis at ARS saying it is time for their water heater flush. My parents have never used ARS, so this is a very deceitful and deceptive call trying to take advantage of the elderly. Be careful considering this company.

Eddie from ARS is basically Red Leader of Seal Team Six when it comes to plumbing issues. My man rolled in, looked at the several issues that my home had because of a corrupted water main, sized up the issue, and got to work. He handled both structures on my property, over 8 bathrooms, a main, a recirculation pump, 2 hot water heaters… he got it ALL done in about ¾ of a day, fixed stuff that I didn’t know was wrong, and did it with a smile and an accent that only increased my level of respect for him. To move things along, and get parts, he called for back up, and the head plumber came out to make sure stuff was moving along.
All in all, an A++ experience.

I had a great experience with Javier. I give him 5 stars. I didn’t to much care for the man the night before. I felt like he was overcharging me. Im not stupid Period. Thanks its fixed and really that’s all that matters in the end of it all.

Art was very tenacious in fixing our problem. We are very grateful for his help. An added bonus is that the cost was very reasonable.

Miguel Victorio did a great job fixing the drain at my complex. Professional and hard working, he was dedicated to putting in extra effort to make sure the job was done right even though it was late in the evening most people would want to get done and go home. Miguel paid close attention to detail and ensured the job was done right, something that you don’t see very often.

I was astounded by the plumbing rates that ARS charges, nearly twice that of any other plumber we’ve used. Over the past decade, we have managed multiple rental properties throughout the San Diego area. I have included a detailed description of the work and a scanned image of their invoice, so the facts are clearly stated with this review. I believe that ARS takes advantage of situations (such as ours) where the client has little choice but to accept their «on-​site proposal» on the day of the scheduled work (they refused to provide a quote or hourly rate by phone). In our case, a building water shut-​down (involving multiple units) had been scheduled in advance and pre-​arranged with the management company and other occupants in the building.
At a bathroom vanity/​sink, ARS provided and installed (2) new shut-​off valves and (2) new steel water flex lines (supply lines). They also installed (1) owner-​provided faucet at this same lavatory (bathroom sink). The total bill (after we negotiated a 10% discount) came to $ 540. Note the valves and supply lines they provided would cost no more than $ 75 retail, and the plumber was there from 11:30 am to 1:20 pm (less than 2 hours, which included his time to evaluate the job and provide an estimate). Even with a 25% mark-​up above retail on materials (making the materials $ 90), their remaining labor charge ($ 540 – 90 = $ 450) came out to just under $ 250 per hour (for less than 2 hours of labor). As a comparison, we typically use Bill Howe Plumbing who charges $ 150 per hour. Bill Howe is certainly not the smallest or cheapest plumbing company around, but they are most definitely reliable, honest and upfront about their rates. We contacted ARS to make sure that the «flat fees» they charged us were not made in error. Tonya with ARS assured us that these are in fact their «book rates» for that specific work, confirming that no billing errors occurred.
As the executor of the estate where this plumbing work took place, I am embarrassed to have to report the cost of these repairs to the other parties to whom I am accountable. ARS does not provide service based on hourly rates, but rather proposes a «flat fee» for a given repair after arrival on-​site. We will not be making that mistake again, and will be sure to report our experience to the management company (HOA) that referred us to ARS.

During the weekend, we had a blocked toilet and called a handful of companies for assistance. ARS Rescue Rooter was competitive on the price and available quickest, so we decided to try them.
Gabriel Saharan arrived promptly and was extremely polite, professional, diligent and tidy. Could not have asked for more!

Our guest bathtub was not draining and we were expecting guests this weekend. We had to get it repaired ASAP. We have a home warranty service but they weren’t able to get anyone out here until Monday. This is where ARS comes in. My husband called them around 3pm (he found some special pricing online) and b 5pm, a rep, Juan, arrived to our home. Wow, can you say fast service. I give them 2 thumbs up for that. He snaked the bathtub and informed us that he came across some weeds in our pipes. No Bueno. He explained our options and said that the special pricing that was offered would also include a camera to see what’s really going on inside our pipes. Now this is why I’m only giving them 3 stars, for now.
Another person, the lead tech (Tony) would have to do the work and would not be able to do it the following day. Ok, fine. We scheduled an appointment for Friday (5÷29÷15) afternoon but this is the kicker. He completed the paperwork and guaranteed us the special pricing and that Tony would honor it. He promised us repeatedly. However after my husband signed, a copy wasn’t left for us. He said Tony would need to complete the work. Ok? I’m always leery signing something and not receiving a copy, but I’m going to give him the benefit of the doubt as Juan did such a good job thus far.
They started off strong with a excellent service, now let’s see if they finish off that way. This review is to continue until tomorrow…
It’s Monday, June 1^st, and Tony never made it on Friday. The appt was scheduled Friday between 1−2pm but we were contacted by Tony that he had an emergency he had to tend to. He would be able to come in the afternoon. Fine, I waited in the afternoon. My husband received a call around 5:30pm saying they were running behind but at this point our guests arrived & we had dinner plans, so we rescheduled it to Tuesday. Oh, the worst part of this whole experience, the bathtub is still not draining, which was the reason why we called them in the first place. I’m so embarrassed. I’m now giving them 1 star. You may be thinking to yourself «why are you going to still use them?» We’ll, we signed something that has committed us to them so I want them to finish the work. That’s all! Honor what was promised. The true test will they be here tomorrow at 7am. The review is to continue…
Well, I’m happy to report the two technicians arrived 7am sharp on Tuesday. They immediately got to work. In the end, it’s a major issue that requires a lot of work and man power. They waived the service fee because of the inconvenience. They left us a quote. Now the ball is on our court to decide if we are going to move forward with them.

I am writing this at 5:30 PM after being told my appointment was between 11AM-​1PM.
I left a beach cleanup an hour early to make the appointment. At 11 I was phoned stating the plumber would be at my home closer to 1 PM.
At 2:30 PM I was phoned only to be asked to change my appointment to the following day from 8 – 10 AM. I told them I was busy and they said they would dispatch a plumber soon and apologized for the inconvenience.
NEVER again will I use this company.
NOT recommended.
The plumber never showed and I was never phoned again.

(This review is on behalf of my mom.)
We had our kitchen sink back up. (Long story short, we had bugs in our rice and my mom threw it down the drain and it clogged.) After using all the Drano in the house, and the sink still plugged, we knew it was time to call the professionals.
Called around 6pm and were told that they would arrive between 8 and midnight that day. We got lucky when our technician, Art, showed up around 9pm. He was very kind and professional, getting the drain unclogged in less than an hour. The bill was around $ 150, a small price to pay for such an important sink.
Everyone was very nice and accommodating from the person who picked up the phone to Art, technician. Would definitely call again if needed!