Associated Professional Services

Associated Professional Services is who is managing the one block long condo complex across from my apartment building. For years now they have hired and paid a crew of workers to do landscape maintenance that includes running water down Laurel Street for literally blocks and so much that it goes uphill at Reynard Way and then into the sewer. They chop the tops of shrubs off so that they never flower, they cut the tops of the Jacaranda trees a few weeks ago before the bloom and so severely that they look as if they are going to die. The use chainsaws to cut the shrubs. Then they blow the mulch down into the canyon, up the street, on all the cars parked on the street and across the street. I have seen one of the workers blow with his noisy blower (not one of the new quieter ones) to a height of 8 feet into the air debris, soil and mulch for 5 minutes.
Today I saw some guys hanging out in the street with a truck parked in front of a barrier to the canyon which read «no parking». After seeing them out there for over 10 minutes and wondering what they were up to I went outside on the sidewalk in front of the apartment building that I own to find out why there were there — I had no idea who they were or what they were up to. They had an unmarked truck. One of them started to scream at me that I should go home and inside. He shouted that if I had complaints I should call Juanita. Who is Juanita I wondered. I said that I said nothing about complaints and simply wanted to know who they were & what were they up to. He continued shouting and claiming that I was always complaining about them. I said that I had not made a complaint in years. He then informed me that he was going to call the police on me for «harassing» him. I was appalled by his attitude, his behavior, I told him to call the police.
After being verbally abused and threatened by him I was shaking. Is this the type of workers that they hire?
Their ignorance of horticulture is amazing. I do not understand why they continue to pay them to use their blowers for hours, chop the landscaping, run water down the streets and be rude to the neighbors.
If you want to see the type of work that is done please go by Laurel Street to see the Cypress Hills Condo complex on the corner of Brant Street & Laurel Street. Look for yourself.
Seeing the crimes against horticulture is bad enough, putting up with the debris blown over to my side of the street, my driveway, the cars, the noise every week. Having one of the workers represent this management company in this manner is appalling and totally not acceptable.
I wonder if they ever bother to see what the people that they hire are doing?

we have been using APS for over 5 years now and they are a very professional and knowledgeable company with superior service. They know the business and are fast to resolve issues as they arise. They respond to problems quickly and take care of business.

These guys are great. Amber and Rachael are easy to work with and were great at getting back to me with any questions that I had and usually address my questions pretty quickly. If you have a choice in your property management company, you could deal with far worse than APS.

As a pending condo owner in one of the communities managed by APS, I sent a detailed email asking several initial questions. I was pleased to receive a prompt, courteous reply and look forward to experiencing a positive professional relationship with this HOA management company.

One of the better HOA Management companies out there. I am a Residential Property Manager and I deal with a lot of HOA management companies. They are quick to respond to my needs whether it is a maintenance issue or needing a letter explaining something for my client’s refinance. My community manager Amber is quick to reply to my emails and you can actually reach her when calling and dialing her extension. I have called many management companies only to get sent to voice mails of the community manager’s assistant and never get a call back. I recommend APS.

Rude, hard to reach, difficult and lame all around. I guess it comes with the territory.

Located on the corner of Mission Gorge Rd. & Old Cliffs Rd., the office is located in the front building in the Mission Trails Industrial Park. The actual entrance is on the backside if the building off of the rear parking lot.

Wow, I have to agree with these Unilocalers. My HOA chose these people to run our condo community. I don’t want to mention names but the property manager in charge of our association is so rude. Anytime I speak to him, it is like he is a mean Marine Lieutenant Colonel and you are a pathetic little recruit in boot camp. Last time I checked, they work for us. I have worked in the ruthless Commercial Real Estate Industry for the past 8 years in Downtown Los Angeles. It is cut-​throat but I have yet to come across such miserable people. I am just crossing my fingers they are competent because of all the strict rules and regulations they make everyone abide by. So I am hoping the operate with military-​like precision behind the scenes otherwise, we are SOL. If you do need to work with someone there, Rachael is a gem.

Terrible! $ 10 and change just to process a credit card! Can’t understand and process mentally and internally what PAPERLESS means. Terrible customer service, late fees when they don’t even send you a statement. YOU CAN’T GET ANY WORSE! I HATE THIS COMPANY AND WISH MY HOA WOULD GET RID OF THEM FOR GOOD!

After many years representing our HOA, APS sent termination of services letter because they don’t like being held accountable for their services. Financial services are poor. They were at the helm the year our HOA spent $ 15K above water/​gas budget due to slab leaks and never once alerted the BoD to the growing variances. Monthly financials are unreliable and often sent back for corrections. Administratively, BoD meeting packages arrive late as do the post meeting minutes, and staff is often one deep so not great backstop when your rep is out on vacation. Need to watch the admin fees carefully… ours generally exceeded $ 75/​mo for a small HOA which was too much. Continually asked for credit when we received poor service which APS/​Stephen Jones apparently doesn’t feel is justified. Beware,

This is a very terrible servicing agency for HOAs at least
–They don’t have their billing in order as I had to call them many times to get one matter fixed (it still isn’t fixed after almost 1 year)
–The HOAs who hire these people better have deep pockets. Any note or things sent to different houses is usually written by an expensive law firm. This is a nice way to siphon money from the rest of the people in HOAs

Great for those Associations who like to pick and choose which services are right for them. They respond quickly to questions and are informed on current laws, keeping us out of legal problems. Our board has one complete jerk whose lack of knowledge would fill tomes and our rep is always pleasant but really clear that the Association can’t do such-​and-​such unless we want to spend a lot of time in court. We’ve had two reps since we’ve been with them and they’re both very well trained. Suzanne in Accounts Receivable and Brenda in Accounts Payable are unfailingly responsive and pleasant. If you want to have real headaches, use a company like Property Management Services where Susan’s only phrase is ‘I apologize’ which she said — by count — 15 times in one meeting because she didn’t do what she said she’d do a month earlier. Her supervisor gave the board a dressing down when it was pointed out’. Talk about somebody who can get you into legal trouble!

Never use them… Both posters are 100% correct everything they wrote is correct. I’m surprised they haven’t been sued and closed down.

Where to start? Fired!
— Too many people handling accounts, service was horrible
— Administrative fee is $ 8.75 is billed in 15 minute increments giving a $ 17.50 charge for a phone call
— Constant billing mistakes
— Charged HOA for paperwork that was did not requested
— Bank accounts that were not forwarded to the new HOA management company
— And filing taxes extensions, letting those deadlines go by and then not forwarding paperwork to the new HOA.

This is absolutely the most unprofessional management company that I have dealt with. They have consistently given us bad information which has cost our Homeowner’s Association thousnds of dollars. Several major businesses have refused to do work for us unless we pay them directly, rather than APS — because it takes forever to get paid and because of theor overall unprofessionalism. The people that we have worked with are rude and little about property management. We have taken our concerns to the owner and his office managers, but they blow us off and nothing is done. If negative stars were available, they’d
be at –5. APS is horrible/​aweful and not worth anyone’s time or money. We are currently looking to switch management companies. If anyone knows of one, please let me know!