AT&T

Just wanted to use the kiosk to pay my bill cause I lost my debit card. Apparently on Sunday’s they don’t turn the kiosks on. What? Instead you put your name on a list and wait, wait, wait. It’s been 20 minutes already to pay my bill and there’s still two people on the list in front of me.
The employees are super nice, the don’t turn the kiosks on on Sundays policy is completely ridiculous. Or at least have a list of customers doing quick transactions like bill pay since they’ve made the decision to disable the bill pay kiosks.

Rude!!! I have been an at&t customer for over 10 years. I went in to pay my bill at their walk up kiosk. Paid it… then on my way out stopped quickly to browse display phones. Was checking out features that i use the most on one of the phones. Such as calendar, texting etc… for no more than a minute. And i heard a sales associate behind me ask if he could help me. I simply stated «no i’m just looking at this phone that i will probably be upgrading to soon» He replied…“just so you know we don’t allow personal use of our phones”. I replied…“oh i’m just checking out the swype keyboard for texting” He then didn’t say «how do you like it» or even «OK…that’s fine let me know if u have any questions» He simply just walked away after making me feel uncomfortable… unwelcome and not invited to «try» the display phones. Isn’t that why they are there? WTF?

Super awesome service. Yumi was amazing. Don’t listen to the haters, these guys rock.
I used to be with Verizon. I’m much, much happier with AT&T.

Horrible customer service!!!
All I wanted was to have my phone checked out because I was losing calls. Right away the clerk assumed I wanted a new phone and reminded me of my balance. Then when I asked to replace my protective cover, she immediately quoted the price as if… I even asked her if the price had changed since my previous purchase of the exact same cover, and of course, it had not, so she must have assumed that I couldn’t afford it although actively employed for the past 23 YEARS…
The saddest part was when she asked about my military status like it was a disease!!!
I didn’t walk into that store looking for a handout, just some good old customer service.
What has customer service come to or rather been reduced to in 2016. So sad~

Do not come here!!! Fraud was committed on my account by Monica, the sales rep, and by Daniel Valle the store manager! They waited until i left the store, and then changed the plan that we had originally agreed upon, and charged me $ 225 40 minutes later by phone, saying that if i didnt agree to pay over the phone my account would be shut off. I called customer service corporate and they said that not only did they place me on the wrong service that I wanted, but no one had ever heard of calling the rep 40 minutes later making them agree to a down payment. What makes it even WORSE, was the plan they put me on wasn’t even heard of by corporate, and corporate went as far as to admit that this was a FRAUDULENT charge!!!
To get this matter fixed I have so far been on the phone with customer service for 4 hours, and wasted a trip to another AT&T store, and the matter still hasnt been fixed, and i have been a «member» for 72 hours!!!

Incompetent staff, not customer service centric.
Would avoid this location.
I have had the same issues with the same head set and they refused to return the item. They explained that they are out of stock.

I lost my phone and decided to come into a physical store to get same day service. This location is walking distance from my condo. Before I went I decided to check my upgrade options with my ATT login. $ 200 for an iPhone w 2 year agreement. Not bad.
I went into the ATT store and there was about a 15 minute wait. That’s OK, expected it. I was assisted by this woman who had no idea what she was doing. She said a new iPhone would be $ 600. Her reasoning was to cancel my existing plan (surrender charge) AND make me pay for the price of a new iPhone. Are you serious? I told her my uprade options on the website said $ 200. She checked with her boss who confirmed it was going to cost $ 600. ABSURD!
I left ATT immediately because I could smell a rat. On my way home I called ATT 800 customer service line, confirmed that it was $ 200 for the upgrade, bought the phone right then and there, received it next day.
This ATT store is full of crooks who try to swindle customers. NEVER going back nor am I ever recommending this store to anyone. BUYER BEWARE.

I have ATT U-​verse for TV: what a rip off. I was paying $ 93 p/​m for a one-​year contract for the U-​450 plan, which just jumped to $ 144 for the same service! AND, that’s the discount 1 year term, or it would be $ 154. OUTRAGEOUS. I was told that because I only use them for TV, they do not have better pricing. I noted that they did last year and what’s different? NOTHING. Then we discussed bundling my cell phone to save money – I have Sprint now, which is $ 50 p/​m for unlimited everything. ATT’s nearest is $ 77 p/​m, and only 1G; the TV would drop to $ 105, but the combined is $ 182.00. Up to yesterday, I was paying $ 93 for TV and $ 50 for Sprint, so how does that save me money?!
I think that I am going to cut the cable cord for TV altogether and go with Amazon/​Netflix. BTW, this is via ATT’s call center, not the local store; but, it’s all AT&T to me.
Time to start shopping…

I have been a loyal customer of AT&T for the past 7 years. I am active duty military and have been for the past 10 years. I was in San Diego for a work trip and some vacation time and was trying to upgrade my little sister’s phone, which is on my business plan; however, I have had extreme difficulty in doing so.
Arie was «helping» us upgrade my sister from a iPhone5 to an iPhone6. Throughout the entire process, Arie had the most demeaning and condescending tone the entire time. After she tried to sell us phone cases for the iPhone5, we reminded her that we were buying an iPhone6. She continuously interrupted us when we were asking questions about phone cases, and while I was trying to explain that I’ve already looked at the phone plans and wanted the 2-​year contract instead of the Next plan.
The ONLY reason why I still bought the phone was because we had to do it before I flew back to Japan where I am stationed at. However, if it weren’t for that reason, I would have simply walked out of that store. I am extremely disappointed in the customer service and will recommend that my friends and coworkers do not purchase from your store.

I just got a new Samsung Galaxy S6 active and it is awesome. Jimmy helped me and provided excellent customer service.
First he helped me by laying out the best options for a plan that would fit my usage and be comparable to what I was paying.
Then he helped me pick out the phone that fits me and what I want to use it for.
And to top it all off, he told me about a great promotion where I could get a Samsung Tablet FREE since I got a Galaxy s6. All it cost was $ 10/​mo to add the device to my plan and just the tax for the regular price.
So, for 82 bucks out the door, I got a new, kick-​ass phone, a free tablet and I’m paying almost exactly what I was before with a crappy old phone.
I definitely recommend you come to this location, since everyone there is awesome!

I have never had such an easy and fun experience upgrading or shopping for a phone!!! No exaggeration, I was smiling after I left and it’s not just because I got the new iPhone 6 :)~ it was because the staff, specifically Eddie were genuine and caring. If anyone needs a new phone or just wants to be around someone who honestly cares, go visit Eddie! He took time helping me pick out a plan, fight with my dad (over which family plan to upgrade to), pick out a case and sat patiently with me to teach me all the new features on my iPhone. AND they closed at 7:00 and he helped me until 7:30pm without blinking an eye. The best customer service!!! Thank you!

In fairness to the staff they were very helpful to me. I came in with a minor issue and walked out minutes later — problem solved. Its nice to have that uniform support so far from home. But… man do they make you pay through the nose!

Worst experience ever, my sales associate Ari was extreme rude and unhelpful. When I upgraded my phone they never offered to tra. sfer my comtacts, insisted they couldn’t do so from iPhone to galaxy. Wait lines are long, the employees would rather gossip among themselves than help customers. Would give them 0 stars if I could.

Liars.
When I signed up for a second line they completely misrepresented the costs. Their pricing plan is intentionally misleading. It will cost me over $ 400 more than what I agreed to, over the life of the contract. Everyone knows ATT corporate is terrible. It was stupid of me to expect their individual sales reps to be any better.
Reception is terrible, data is slow and throttled, and it’s all horribly overpriced.

What great service immediately and helpful information Eddie is a great asset to the store and we recommend him to help and assist in all information and sales.

I would like to thank Jim Engel for the excellent service he gave me all three times I have been in the store. He was so knowledgeable and willing to take the time to help me with all of my cell phone issues. I have been an AT&T customer for over 10 years and he is the best employee I have encountered with AT&T in all of that time. Kudos Jim !!!

I recently went to a retail store in Hillcrest to buy a modem and transfer service to my new home in the Gaslamp. Cox technicians showed up to complete the install and after 2 ½ hours told me they could not complete the install because they could not find my «smart box» even though they were using a special wand to detect it; nor could they find the cable for my unit in the cable room. They said that their records indicated 7 previous failed attempts for cox service at my unit number. They recommended I call AT&T for service.
10 days later and without wifi, AT&T showed up to install my internet and tv. Within 10 minutes and without a smartbox detector he found my smart-​box and located not only my AT&T cable but the Cox cable the Cox technicians couldn’t find!
Of course, I’m paying more for AT&T than Cox but at least I know that if I have a problem the technician will be able to fix it!
Thank you Joaquin Rejon for getting me hooked up and in record time!!!

Really slow service. High prices.
Basically no parking and no bike lock area.
Way too big of store… Wasted space.
Gimmicky sales techniques such as trying to lock you in to a plan for continuous upgrades. Complete bs.
Don’t go here. Verizon is better and worse… Depends on the issue.

I’d give this location zero stars If I could! Walked into the store on Wednesday got my name taken and asked to wait. 45 minutes later I asked how much and the lady said they’d be with me shortly and have a manager speak to me. Mind you there were lots of employees talking amongst each other at registers in addition to staff coming In and out of the back area.
A guy finally speaks to me-didn’t catch his name but basically told me to call AT&T Care or go to Best Buy where we originally bought my iPhone. Say what!!! Over an hour for that?!
Next day called AT&T and got way more help over the phone rather than in person. That guy was clueless to what he was saying and now planning to take my business with AT&T for over a decade to Verizon instead. Thanks for nothing!

EDDIE DELETED ALL OF MY CONTACTS!!!
Bought a new phone on ⁴⁄₁₃ and Eddie was unable to move my contacts over to my new phone due to my contacts being on a former work exchange. Bummer, but worst case scenario I’d have to manually input contacts into new phone. Or so I thought.
When I got home I realized not only were there no contacts in my new phone but there were no contacts in my old phone! EDDIE DELETED ALL OF MY CONTACTS!!!
First thing the next morning I go to the AT&T store telling my situation (Eddie wasn’t there). They suggested I go home and «sync» my phone. So I did but there were still no contacts. I lug the laptop to the AT&T store thinking maybe I was doing something wrong and they could help me. Nope. They aren’t «allowed to touch a customer’s computer». I can kind of understand that but EDDIE DELETED ALL OF MY CONTACTS!!! During the two hours of back and forth with the AT&T store I returned my new phone. I wasn’t about to buy a product from an incompetent store. I just about died when Kathy told me there would be a $ 35 restocking fee. Hey Kathy, do I need to remind you, EDDIE DELETED ALL OF MY CONTACTS!!! I don’t know if they took the $ 35 out of Eddie’s paycheck but they certainly didn’t take it from me.
Without a solution, AT&T was at least kind enough to schedule an appointment for me at the Apple store in Fashion Valley. At the Apple Store, 2 hours 20 minutes later they were finally able to restore my contacts. On a side note, Apple doesn’t have a restocking fee.
All in all, I spent 5 hours on a Monday trying to fix a problem because EDDIE DELETED ALL OF MY CONTACTS!!! The AT&T store is unwilling to make any kind of amends but I’m not too surprised. This is, after all, the store that wanted to charge me a restocking fee after EDDIE DELETED ALL OF MY CONTACTS!!!