Avalon Hospice & Palliative Care

Horriable experience was so disappointed. I had heard so many wonderful things about Hospice this was not. My husband had cancer and opted to have Hospice once all the doctor appointments and treatments were just to much. Nice lady to come out and explain to us what they do and don’t do. After this things turned from bad to worse. We had a nurse come out to meet us she was ok but not very personable we saw her once and then a week later a new one came out saw her once. They gave me a little box of medications morphine and a bunch of other stuff. It’s 4^th of July weekend. Apparently our nurse left company no one told us. We had seen any one for a week. Avalon closes for the holiday my husband is very sick I don’t know what to do. The on call nurse is brand new only 3 weeks and is taking all on calls day and night. She did the best she could but she didn’t know what she was doing. She would have to make calls to the doctor or other nurses and wait for them to respond which took hours meanwhile my husband was suffering. I had to call her 4 times over the weekend and was left alone with no help and no direction. My husband passed away the lady who came out was wonderful and helped with everything. I only wish I had someone wonderful when we were going through the real difficult time. Find a different Hospice this was BAD! This is a hard enough thing to go through anyway you don’t need to be abandon in a time of need.

Great service great staff wonderful hospice recommend it highly

I can not express how disapointed we are with Avalon Hospice. The loss of a loved one is hard enough and to see that it was «just business» with Avalon was truly insulting. Here are just a few examples of their service: In their profile they claim that medication is used only as necessary. As soon as they arrived they immediately began giving direction the patient’s family to dispense medication that was unnecessary. Not just once, but again & again. The patient remained unconcious in excess of 48 hours! It was not a situation of needing it for pain, it was just a way of controlling the situation. Many times over several staff members kept referring to impending death and how it was going to be «so beautiful». It was not beautiful. Also, we were told that we were earning our place in heaven by being there. We were there because we wanted to be there! We have not heard one word from them since the death; no follow-​up, no offers for grieve counseling, not even a call to the medical supplier to pick up the equipment they ordered! JCAHO has been contacted and we can only hope they do a complete investigation and make them clean up their act.

I was very pleased with all the care, love and understanding that my mom needed towards the end. They were very sensitive to my mom’s needs and her children. They took such good care of her to the end. Avalon employees were the greatest group of people who explained to us (my moms family) what to expect, if we needed anything to help us thru this tough situation and the care they gave my mom was outstanding. My mom left this earth in peace. I am so grateful that Avalon Hospice was there for all of us. I would recommend this company to anyone.

My family was at a point to have to use the services of Avalon Hospice. None of us never had to deal with this type of service. We were treated with understanding led by the hand every step of the way by all the staff members. As for our Mom, she was treated with care and dignity. It was Truly a Blessing!!!