Best Rate Movers

Do not use this company… I have been dealing with them for a year now. Besides the estimate going from 3,000. to 6,500.00 they broke so much of my furniture. I pursued a claim with them and then an appeal, they finally agreed to give me back some money for fixing the furniture. Low and behold, after I agreed to take down the bad reviews, they never sent the money. Nor do they respond to me or the claims company, it may have to go to court.
Horrible, Horrible, experience.
call another mover

Delivery truck came and things just got worse.
the driver demanded that he was paid in full before opening the truck door. I really had no choice and I just wanted this move to be over.
After moving stuff from truck inside. i realized that HALF! of our stuff was not there. some of the stuff that did show up is destroyed! China, dishes, 60″ TV, expensive pictures and wall art, Rugs, Clothes,… all missing.
«LISTEN… it’s not on the truck»… this is what the truck driver told me after I told him our stuff was not there. he then told me to sign the paperwork or you will lose your stuff. He told me I had 30 days to file a claim of missing stuff with the moving company.
Customer service claims to be looking for our things but based on the attitude on the phone they have zero urgency.
I have been robbed by Best Rate!

What a TERRIBLE experience. We hired this company to take care of our relocation from SD to Miami. We had a storage unit with many of the things ready to go. First of all, they left a couple things BEHIND, including our dinning table and stated it was «per our instructions». Besides that, LOTS of our items got to Miami damaged, including the glass of a pretty expensive table that we specifically asked them to take special care of. We ended up having to hire ANOTHER company for the REST of the stuff they left behind and I dont even have to mention I was NEVER reimbursed for ANY of my losses! DONT USE THEIR SERVICES!

To be clear this company is not what they promise. They are liars. Items were placed on the truck were never to be seen again. And for this all I got was a lousy $ 108. That check had to be chased and it took from July 2014 to May 2015 to get. My quote was one thing yet I paid much more. About $ 900 more. I was not happy but we had no choice. The truck driver showed up at my house with dumb and dumber to unload the truck. I had to run out to the truck and tell him to pay attention to his men. They dropped my extensive china cabinet and no one ever showed to make repairs. I paid extra for special handling.
Therefore go somewhere else.

DO NOT USE THEIR SERVICE! Since I can’t rate a zero star… one star will have to do but that is still giving them too much credit. The worst business I’ve ever had to deal with. Very unethical in the way they do their business. To start, they were 2 hours late and didn’t call until they were already 30 minutes late. They quoted us one thing to get us sign up and once they got there the guy told us it would be twice as much as we wrte quoted. We called customer service and they blamed their software for under estimating us. What software, it was a person that quoted us. There was no customer service, the guy was not willing to help or do anything to ease the situation. He mentioned that different people quote differently… which goes to show that they have no/​lack of training. He even said they hire and fire people so often… that is a red flag if you cant keep your employees. All he just kept repeating the fact that their system quoted us wrong when really it’s the people that quoted us. They have a responsibility to provide us with the closest estimate (suposidly since they know what they are doing) and provide quality customer service but it was too much to ask.
By writing this I am hoping that people will not fall for this type of company. They are out there to try to reel you in (depoait of $ 300) and then on the moving day you are forced to pay whatever or lose the deposit. It’s a little rediculous to ask someone to pay over $ 8000 when they were quoted $ 3700. Their name doesn’t match the actual service you get so do not be fooled. I am an average person that has a lot of patience when it comes to terrible service. I normally would ignore it but I feel like this is too much and no one else should have to go through what we have experienced.

Back in July 2014, I hired Best Rate Movers to move my items from San Diego to Boston. On the day of the move, three men showed up at my house to load my items. I had been given an estimate for my move, but Jaime, the lead mover, informed me that my move would be hundreds of dollars more than originally quoted. When I expressed frustration at the new cost of the move, he said that he would be willing to keep the move cost at the originally quoted estimate if I would be willing to give each of the movers $ 100. Feeling torn due to my budget limitations, I agreed. I felt very uneasy about the «deal». When I contacted the company to complain about what had happened, they offered to take $ 150 off the remainder of what I owed them. Upon receiving my items in Boston, I found that countless items were broken, destroyed, or missing. Boxes that had clearly been marked «Fragile» in large letters were crushed. The following items were missing from my delivery: expensive pieces of art (3), a $ 1000 Macy’s dresser, clothing, furniture, lamps, an expensive rug. In their place, they delivered items that did not belong to me including a car seat and several baby items. When I confronted the movers to ask about my dresser, the most important item to me, I was told by a mover that he would be back to return it once he located it. Two large pieces of furniture, including an expensive bedroom set were destroyed– chipped wood and broken pieces. I made several attempts to contact the company and received a letter from Sharon at Best Rate Movers assuring me that my dresser and two large boxes of my items had been located and would be delivered within the week. I still have not received them. I am extremely dissatisfied with this company’s customer service, as well as their dishonesty and failure to follow through with what was promised.

Steer Clear — Literally. I’ve filed documented, time lined complaints with the BBB, DOT and CSI Claims Department. They aren’t returning calls after many attempts have been made. They aren’t submitting «moving docs» to the claim adjustors to get my claim rolling.
– follow up — I should have received my claim check back in July/​August 2015 — it’s November and I still don’t have my check, which is a couple of hundred dollars compared to the thousands I’ve spent since my move and the thousands of dollars of merchandise that mysteriously disappeared.
They are not calling me back. They are not calling the BBB. And now it looks like I’ll have to hire an attorney for small claims.
This experience is worth the merit to share JUST IN CASE I can shed a little light on what to expect with the clowns. This was a terribly painful experience for such a short move. Nothing went right. They showed up at 8PM on a Sunday night and forced me to accept delivery of service OR they would charge me more money to come back the next day.
The destroyed my items. They didn’t deliver all of my items (11 boxes). And they even delivered me someone else merchandise and forced me to again, accept delivery of service. However, the worst part of the experience, believe it or not, is that they simply don’t care and have avoided me at all costs. They are 100% incapable of actually doing their job, once they sell you hard on the phone.
My move, paid in full for $ 3200, wasn’t cheap. I would have been better off, hiring a couple of High School guys and renting a truck myself — no joke. THAT is the level of service you get. My drivers showed up in a truck that had been tagged in LA somewhere — photo included below. In fact, if this tagging event was actually a robbery and that is where my boxes ended up. The condition of my items literally looks like the truck flipped over several on the freeway.
I’ve moved cross country 3X and it was a breeze compare to what these guys demonstrated in such a short distance.
There is a lot of information in my claim and it’s quite boring. However, here it is along with photos should you be interested. The short story, STEER CLEAR.
Photos:
Complaint:
Best.
Holly

A big thumbs up to Jaime and his crew for being flexible and working with me on the rate when my cargo was almost double the cubic ft estimated by the broker, American moving group. I would recommend just calling them directly and never using a broker because brokers aren’t inspecting your goods before they charge you. Thanks Jaime for finding a solution and a good job!

Fortunately I never got as far as hiring these guys. There are a lot of scumbags in the moving industry and Jeff Gold, their «Senior Moving Consultant» is the embodiment of that. He called me after I submitted a request for quotes and, instead of answering my questions about what I had been told by other carriers, he berated me and told me to the point that I literally had to hang up to get away from this guy. Having spoken to literally a dozen other reputable carriers with quotes in the same range as these guys, following the awful experience I had with Mr. Gold, I replied to Jeff’s emailed quote and asked him not to call or email me again. The reply I got was as follows:
«remember this when you get taken too (sic) the cleaners»
If you want to deal with unprofessional sales staff, go ahead and give these guys a call.

They def made move a pleasurable experience. I was very stressed about this move. This was my first time moving outta state. They gave me a good price and got my stuff here on time. I would def use them again if I move outta state again.

Unlike my last two movers; absolutely nothing was broken.
Awesome and professional.

We used Best Rate for our recent move and could not have been happier with them.
They were quick, professional, and took great care of all of our belongings.
Hopefully I don’t have to move again for a long time, but if I do i’m calling Best Rate!!!

04/​15/​2014: I’m quite impressed that Best Rate Movers was able to get all of our stuff up here on the first day of our delivery window (on April 8, 2014). The delivery truck and movers were locally hired people. I was under the impression that our items weren’t going to be switched to a different truck. The truck driver was from Las Vegas and the two movers were Oregon locals. All three were very good, friendly, and professional. Since Best Rate used a local company, it’s hard to tell who you’ll end up with.
Kudos for getting everything up here quickly, but there were 4 items that were damaged in the move. Luckily none of the items are super expensive — all the TVs and the washer and drier made it up intact. I did opt to get 3^rd party insurance through
(because of Val’s recommendation). I currently have a claim open with them so I’ll update this review again once I’ve resolved everything. Best Rate Movers is legally only required to give you $ 0.60 /​lb for each damaged item which is basically nothing.
should cover the full replacement value, but there is an exclusion for furniture items that are comprised of particle /​veneered board (which is one of our damaged items).
The damaged items and their values are
1x buffet (this one is the particle board item — the leg is broken on one side and the backing came off) — $ 250
1x papasan chair (the frame is damaged and won’t support the cushion) — $ 150
1x large mirror with a wooden frame (deep gouges in the wood which are very visible because the wood is dark– $ 150
1x framed diploma (the metal diploma frame is scratched and dented) — $ 150
04/​01/​2014: Received a follow up call from Mary today to see how the pick up went. She also called to let me know that dispatch was working out a route to try and get everything up there on my target arrival date.
03/​31/​2014: Today was the scheduled move day. I received a call at 8:50 AM (10 minutes before they actually open) letting me know that the movers would be at my place at 10 AM and that Henry would be the foreman in charge of the move.
Henry showed up promptly at 10 AM with 3 other guys. We spent about 10 or 15 minutes walking through my place and going over paperwork. He explained how all items were tagged, which items were probably going to be shrinkwrapped /​boxed, and reviewed the estimate. Based on our estimate cubic footage and his quick walkthrough he thought that the estimate was accurate as far as volume.
Henry and the 3 movers worked from 10:30 AM to 4:00 PM with a quick lunch break loading all my items and very meticulously packaging the washer, dryer, TVs, and other large items. I think they did a fantastic job of wrapping everything to it would arrive safely. I have some photos that I took that I’ve uploaded to Photobucket here
At the end of the day, Henry went over the final paperwork and had me sign everything. The final payment was the same as the estimate + the cost of some of the shrink wrap and a few boxes they had to use for some miscellaneous items. I paid 70% of the total with the remaining balance due when they deliver.
Legally their delivery day is within 20 days of my first delivery date (which I put as April 9^th), but I’m hoping they show up on the 9^th since I’ll only have a few days to unpack before starting work.
Next update should be when i’m in OR.

This company is truly pathetic. I literally had $ 2500-​$ 3000 worth of materials broken or missing from my move. Including Apple TV, multiple high end cameras, damaged furniture, and china ware. I just received my compensation of $ 100. Yes, $ 100. Apparently in very small print I was reimbursed 0.60 cents/​lb. Guess that is my fault but no one ever was up front about that detail. Also I didn’t expect so much stuff to be lost and damaged. I urge everyone considering this company to look elsewhere. I cant be more candid about that. Or if you don’t receive your stuff, they won’t care and will give you minimal compensation. Sadly, a very disappointing and costly experience.

Saving money and moving. What a concept. I started on this long journey to get a moving quote. Like many people I went on line and requested a quote. What was I thinking. I received over 30 calls and more emails than I could keep up with. After speaking with about 5 different move representatives from different companies, I decided to have them come out to do a visual inspection as this was supposed to be the best way to get a price quote.
Valerie was one of the reps I asked to come to my home. She arrived on time and was very pleasant. More than I could say for some of the men who showed up at my house.
After about an hour and going through everything I received a price. Wow. What a process. Me and my husband went through all the quotes and although they seemed to be all different some more money some less money, some with packing some without, I felt the most comfortable with Valerie and her company.
The day of the move arrived quicker than I expected. My house was a disaster as I have a 3 bedroom and 4 kids. It was a total mess.
Julio arrived with his crew. Mark, James and Tony. They were very professional and were very polite. I would assume they would be in shock when they walked into my circus. However the guys took charge and slowly but surely went through every room and packed and wrapped. After about 8 hours of what seemed to be a very organized day, I paid the foreman and tipped the guys. What a day. I must say that the guys did an amazing job and Valerie was available to me all day with any questions I had. They were great. Even the kids thought they were cool.
Me and the family got in the car and started driving to Texas. The truck arrived about 5 days later. Here we go again. Wow this was exhausting. Never the less, the guys on the other end were fantastic. They were fast, courteous and extremely professional. They knocked it out in about 5 hours. I did have a few scratched on my daughters dresser and sons nightstand but nothing major. I was just so happy that it was over. If I move again I will definitely use this company. From the beginning I had a pleasant experience. I did end up spending just a little more money, but the extra help packing was worth ever dollar. I would definitely suggest if you can afford it to have the movers help you pack. Thanks guys. Keep up the good work.

I’ve moved out a state a few times because of my line of work so i’m used to the movers tricks in the industry. I had best rate come out and give my an on site estimate. I don’t like surprises on move day!!! Anyways aside from a few extra boxes I needed the price was what was agreed upon. I needed a few extra weeks to secure a new apartment in LA so they stored my goods for me before sending them out. My items arrived a day after my target delivery date. a few minor damages from crushed boxes but in general a very smooth move.

Im very happy that I read all of the reviews not just the ones shown on the main screen.
I recently moved with Best Rate Movers and my experience was very different that what i have read in these reviews.
I am so happy we went with them, they did what they said they said they would and nothing less. Moving is very stressfull I promised myself that I would not do it again.
I simply doesnt matter how much planning one does, something will change.
Best Rate took the anxiety of moving and made sure that all of my belongings where delivered the same way they packed them,
I would reccomend this company any time, and would use them over and over again.

I am forced to give them a star and literally cringed having to do it… On 06/​03/​2013 they arrived at my grandmother’s apartment for her move and tried to tell her that the original estimate of $ 3200 was now going to be $ 11,550. We refused and Jack called and tried to smooth things over by agreeing to move her for $ 6,550 because according to them it was going to fill a truck. We agreed to go ahead with them but they knew as part of the agreement it would have to be there no later than 06/​10, as I would be leaving town for a week after that. «Oh sure, no problem I will make note of it,» was his response. As they loaded her last item, I took a picture of the truck which is less than half full. I mentioned The last few things were my mother-​in-​laws who had past away in August and that they were very important.
I waited and waited and waited and still had not heard anything. Finally I heard from Jack ⁰⁶⁄₀₈ to find out that the truck had broken down from maintenance issues that should have been taken care of long ago and hadn’t and that OF COURSE the items would not be here before I left town. He apologized and said he would work on trying to get me a discount for the issue and that I would hear back from him by ⁰⁶⁄₁₁ at the latest as he was having a meeting with his supervisors to discuss our move ⁰⁶⁄₁₀. Jack never called… Sharon swore to me on ⁰⁶⁄₁₄ that I would hear from Jack personally before our things got here on ⁰⁶⁄₁₈ and still nothing. I called and spoke to Marry (Jack’s assistant) who told me she would see if Jack was available and once she found out it was me calling, back tracked and said he wasn’t there.
After calling multiple times I finally spoke with Jack who got into a heated argument with me and told me he was going to try and go back and charge the original $ 11,000 and he done with me not just professionally but personally as well. That he would discount the move by $ 300 and that was it, then he tried to back track and say how sorry he was about how things had played out but he had never given anyone a discount for not returning a call. He then claimed he had done all he could and that he had it on their speediest delivery (I am unsure how 21 days later was their speediest delivery). He finally discounted the move by $ 650.
The truck was finally here and unloaded ⁰⁶⁄₁₉ and the amount of boxes that were were destroyed was outrageous, these boxes were brand new and some had to be taped back together just to get them off of the truck. Jammed to the brim, multiple things broken and destroyed… literally they had a floor lamp in the truck and balanced on the top of it was a bubble wrapped glass figurine which of course fell and shattered. Boxes clearly marked fragile were busted open and spilling items out on the truck.
At the end of unloading, my grandmother’s mattress amongst other things and half of my mother in laws things were gone and nowhere to be found… I asked where they would like my grandmother to sleep while they figure it out… Marry’s response I kid you not was that I should find a place for her to rent a mattress (???) and that they would refund her for that. Then the same day Marry claimed they had found the mattress and it was being loaded onto a truck THAT day and it would be here sometime in the next week, which meant at the very latest it should have been here ⁶⁄₂₈.
I called to check the status of the mattress delivery on ⁶⁄₂₆ and spoke with Marry who time after time, lie after lie, keeps claiming that we have had a miscommunication and that the mattress wasn’t on the truck but was going to be leaving tomorrow morning (⁶⁄₂₇) and would be here in 4 – 6 days. Which meant at the end of day on Tuesday (⁰⁷⁄₀₂) is the VERY LATEST it would be here. I got a message from Marry on ⁶⁄₂₈ stating that they «felt bad» about my grandmother and her move and that her mattress looked really old and that they wanted to replace it for her with a new mattress.
I called her back 12pm ⁰⁷⁄₀₁ and asked about the old mattress, all she kept saying was that they wanted to buy her a new mattress… finally I asked her if my grandmother still wanted the old mattress if it would be here ⁰⁷⁄₀₂ like they had promised, OF COURSE NOT!!! They made the decision without getting and okay from my grandmother or me that since they were buying her a new one that they didn’t have to send the old was as promised. She continued to avoid that topic, she then told me she would email me so that I could respond with an email stating that it would be okay to get rid of the old mattress I confirmed 3 TIMES that she would email me so that I could respond and nothing, at 8:15 pm I emailed her about the mattress and they did finally the next morning (⁰⁷⁄₀₂) replace the mattress, after my grandmother spent 13 days sleeping on a couch.
According to Marry they are looking for my mother in laws things that at this point have been in their warehouse 32 days and things are still missing. I will be down in Aug. to look myself

AVOID THIS COMPANY along with NEIGHBORS MOVING which is the broker who set me up with them.
I had gotten a quote based on weight, then when the trucking company shows up they immediately state that they have the right to renegotiate the price if I am over on my weight. It would go from 48 cents a pound to 70 cents a pound. Then they tried to sell me on space basically giving me a rate 2 ½ times MORE than quoted. I have a one bedroom apartment — NO BED even, no dresser, no heavy antiques — basically Ikea stuff and they are telling me it would be close to $ 6,000 to move across country. Ridiculous.
Neighbors blames the trucking company, the trucking company says Neighbors did not do the estimate correctly. All I know is I am sick of liars and theives in this world.

I just wanted to write a quick update in response to my previous review of Best Rate movers and say that despite of our issues with them, my husband has been working with Laura in customer service and she has been quite helpful to say the least.
They have done quite a bit to address the delay issue (28 days beyond the «guaranteed date» we paid an additional 1K for), specifically regarding the additional living expenses that we incurred as a result (hotel, rent in an empty house, dining, etc.). Laura and the mgmt team requested a simple spreadsheet of the amount (close to 3K) to which her management came back with an «expedited» offer of half that amount so we could bypass the prolonged option of dealing with their claims vendor. I wish they were open to the total amount, but that said, we opted to wait for the claims dept in an effort to recoup the entire 3K. The claims website states it could be 3 – 4 months, but Laura is actively working on our behalf by following up directly with the claims company so we can get a faster response and subsequent check cut.
I don’t know if the experience would’ve been different if we hadn’t initiated the move using Neighbors Moving as a broker. Instead I would’ve liked to have Best Rate submit a quote directly to us from the beginning as I do believe they are legitimately trying to make things right with us.
If there was anything I would say to Best Rate about what happened to us, it would be to DISCONTINUE finding families to move through brokers like Neighbors! There’s not a single good thing that can come from that arrangement. Standing there at 9pm with a loaded truck, a driver forced into the most uncomfortable contract negotiations possible in front of our family and friends, on top of being charged with more then double the amount we were quoted, on top of knowing the 2K we paid to Neighbors won’t count toward the move and is essentially lost and unrecoverable (due to fancy contracts signed by us) is the most humiliating thing we’ve ever had to deal with as a family in our lives. It’s simply bad business and nothing can erase that experience from our family history.