Big 5 Sporting Goods

Called around a couple different stores (Target, Dick’s) looking for a beach umbrella, but no luck until calling Big 5. The clerk was thoughtful enough to look up what they had in stock and read me back the prices.

Horrible customer service. Horrible. Ms. «I’ve been here for 5 years» gets 0 stars. She screwed up the charge for the customer in front of us and then proceeded to walk away and leave a more confused employee to figure it out. The deals are good but not worth dealing with the employees.

This review is for Juan. I was in the Kearny Mesa store the other day and Juan recognized me from visiting the Point Loma store (I’m not a regular so that’s why this impressed me). He was very helpful and met all of my needs that day. He did a great job with his customer service and finding me what I needed.

They sell used shoes, and their management sucks

Want to thank Wesley for his help today in helping me find of work shoes today. He was extremely helpful and patient with me as I tried on several pair of shoes. He appeared to be working alone and he was assisting several people while remaining cheerful and helpful. In the end I did find a pair of shoes. Thanks Wesley.

Mike at Big 5 went way beyond his job duties. He was so helpful in assisting me with all my needs. He saw that I had an infant and not only carried my items to the front, he helped me to my car. When I asked him questions, he didn’t hesitate as to what he believed would be best for our needs. I wish there was this kind of customer service everywhere! Thanks Mike!

4 stars for the Big 5 deals
2 stars for the customer service
Came here looking to take advantage of the shoe dealsl. No one in the shoe department to help! I took a peak through the open door to the shoe stock room, only to find 2 girls chatting about boys and what they wore the night before. I asked for a particular style that was on sale, and took almost 20 minutes for the clerk to return. Probably to the back for more smokin’ and jokin’.

This is a good place to go bargain hunting, but the overall quality and selection does not compare to a sports authority of Dicks.
Very small, basic selection.
A plus is the large amount of good on the sale racks.

Drove by this place with a huge «closing sale» sign. So i decided to come take advantage, only to find exactly what i should have expected, a huge mess with employees who already dont care because their job is ending here. I quickly pick out a couple clothing items that were half off, then proceeded to check out. I was helped by Elizabeth, who was flirting with another customer while i was standing there waiting to be checked out.
Obviously i was just over the whole atmosphere at that point and just wanted to get my stuff and get out, but low and behold, elizabeth rings me up and charges me full price without even looking at the tags that said «50% off «with the new price posted. When i tried to correct her she rudely interrupts and yells «just give me a second!!!» So i play along and wait another 5 minutes for her to piece everything together… Realizing her mistake she says to me «these are tagged wrong but ill give it to you anyways» … What.ever. Im not sure where the attitude came from, and it makes it awkward to buy things from you. No wonder this place is shutting down

Pretty good option in a central location. Customer service has always been good. Last time I was here I picked up a reel for my rod. Manager himself came to give me suggestions based on the type of rod. He then suggested the thickness of line based of off where I was going to fish. I got the reel spooled up and just like that was on my way. Dreaded the experience beforehand since I’m not an outdoorsman but it was painless.

This place may not have the big name that Dick’s has nor the space, but it has a friendly small-​business feel and is much less overwhelming than some of its competition. I found a great deal on soccer equipment for my 4-​year-​old. My husband also purchased an exercise bike from here. Staff is friendly, helpful, and knowledgeable. W

Very good customer service. I was helped immediately even if trying to find something that was more under the realm of pharmacy than something you could get at a sports store (although the doctor recommended this type of store, so that is what i went there). Even if they did not have the product, the customer service representative made an effort to look for it and then gave a couple of suggestions of other stores I could try. That is something you don’t see all the time in many places. Besides, this store has a great assortment, is very big and has a good vibe to it, not like other Big 5 that have an outdated feeling.

returned a tent back that had a broken zipper and they gave me a new one without a problem only used tent once. Great manager

I don’t know why this location has such a mediocre rating with so many negative reviews. All the staff was friendly and knew where everything was. I needed some new soccer equipment for my son and they were happy to show me all the different kinds of shin guards and soccer shoes, along with which ones they thought were the best value. I do not know if it was because the holidays are coming up but almost everything was on sale. If you are looking for a friendly staff and reasonable prices go to the Big 5 in Kearny Mesa!

Let’s call it what it is, a great place to get a deal on shoes, or most things they sell. Bad place for customer service, and the store is in disarray most times I’ve been there. Also the area it’s in is not SD’s finest, it has a large homeless population that seems to be pissed off or just plain crazy and hanging out in the streets. If you know what you want and they have it, chances are it’s cheaper there than most stores. If you need help from the sales staff selecting an item I would go else where.

I guess the best thing I can say about this store is that it’s big. I’m just still struggling to figure out how a store that’s so large can lack so in the product arena.
It’s not like we went in there looking for some obscure, unheard-​of piece of sporting equipment. We went in looking for a bicycle helmet and a pair of men’s golf shoes.
There were maybe four or five different adult-​sized bicycle helmets. They ranged from hideous to «Yep, I’d be embarrassed to be seen in this». They had some really cool looking kids’ helmets, but you try squeezing an adult melon into a helmet designed for a child!
Their golf shoe selection was even worse, but at least they had a couple there to look at, which is more than I can say for some other establishments I could name. *cough*SportsChalet!*cough*
I don’t think their prices are exactly competitive, but the only thing I’ve ever bought from them was a pair of 5-​pound weights. We passed on the offensive helmets, and couldn’t buy golf shoes as they didn’t have the size (or, frankly, the style) that we were looking for.
All in all, this isn’t a store I’d frequent without a very, very good reason. We had to flag down someone to help us find the golf shoes, and when we turned to ask that person, «Are these all the shoes you have?» we found that he had taken off as soon as we saw the shelf in question.

Just got some shoes from these dirt bags. They said the shoes I wanted didn’t come in a 11.5 so I settled for 11’s. Wore them once and my feet hurt. Took them to another Big 5 by SDSU and they switched them out for a 11.5. Turns out they do make them in 11.5 you dishonest slap bags. I’ll never go back cause I hold grudges. BTW the Burger King next door sucks too. Full of bums and smells of urine.

The store manager went above and beyond because he felt I had waited too long. There was a problem with finding items put on hold for me, but he made sure I felt compensated for the time and troubles. Big 5 clearly values their customers and trains excellent customer service in. I know the troubles were because the store was so dang busy and I totally understood and it all worked out, but the extra effort by the manager really stood out for me.

Ok. I have never really gone to a Big 5 Sporting goods before but it reminded me of the old Sporting Goods Store (except for the bbq grill on the front)
It’s on a strip mall with Big Lots, West Marine and See’s Outlet store. So if you want cheap clothes, stuff for your dinghy, chocolates that are a bit staler, then you are on the right mall. Oh and there is a BK in the corner for food.
Sports Arena strip malls look like they have been through a lot and this is no exception. The Big 5 store itself is compact with most goods available you need for your Sporting event whether its water, land or air (guns).
Yes did I mention guns. I haven’t seen so many guns since I passed an armory. Well I guess it’s a sport but if I ever need a gun, I know where to go.
Now that I know this place is here, it might be the best place to go if I need some jock cup or other sport clothing. And I can get my BK burger too with See’s chocolates as dessert!

This has gotta be the jankiest Big 5 of all time.
First off, I was there yesterday to acquire my Halloween costume. Big ups to ‘em for being the ONLY sporting goods store within a 50 mile radius to have a referee jersey. I’m gonna be sexy Ed Hochuli for Halloween and I was just about to give up before someone at Sports Authority suggested I swing by and see if they had any in stock. Sure enough, they had plenty. Touchdown!
Even though they came through in the clutch and I should owe them immensely, I can’t help but comment on how flippin’ ghetto the place is! My lord, I felt like I could have died inside there, no joke.
The place is really run down. It’s almost like the suits at Big 5 decided to let this branch die on the vine. It’s pretty filthy and they don’t have the best selection, but they have enough to get by. That’s not the reason why I thought I was going to die, however… the reason I feared for my life was because a transient was inside the store, shouting at the top of his lungs and trying to steal a glock from behind the gun counter! It was a bit disturbing, but luckily, the staff figured out a way to calm the stinky man down.
Once I walked outside, completely unscathed, a fight broke out in the parking lot between two guys on the sidewalk. Not sure what led to the scuffle, but they definitely weren’t going easy on each other. I’m a big, giant vagina and get terrified when fights break out, so I practically dropped my newly-​purchased Halloween costume and screamed like a little bitch for my mommy. I literally ran around the outside of the building and watched the brawl unfold from behind some dude’s lifted F-​350.
Who’s a tough guy? Me!
After the fight was separated by a gang of rent-​a-​cops, I gingerly danced my way to my 2007 VW Jetta (very manly car), and sped away.
Needless to say, I probably won’t be shopping at this Big 5 again any time soon.