Big O Tires

Satisfied with the overall service. I bring both my parents cars to Big O and they take good care of them. thank you, Shaun, Chris and Rich.

I had an appointment at 2:30 at showed up at 1:20. I asked if I could get in early if not no problem. In past Big O Tires I have felt like I always spend an arm and a leg for a random filter, new tires, etc. However, the manager got me in immediately after giving me a coupon for an oil change. Within 30 minutes he was done and completely honest with how my tires were still good everything was fine and I walked with a $ 51.00 bill. This Big O Tires was the best one I have been to and I travel all over to the other locations. I appreciate their honesty and customer service. Thanks again!

I’ve always received good service here. I’ve never felt like someone tried to upsell me. They ordered the tires I needed and honored a coupon for them. You can pull in and have your tire pressure looked at anytime if something’s off, and alignments are free if needed for quite a while after your tire purchase. Easy, reliable, and friendly people.

My husband and I went here to have our transmission serviced and were very happy with the customer service we got from Shaun, he was very knowledgeable and got the job done quickly and affordably! We’d go here again!

I purchased my tires from Big O about a year ago. When I got home, one of my hubcaps had fallen off. I retraced my drive home but no luck in finding it, so I had to go out and buy another set. Everything was ok for a year, but a today I went it to have my tires rotated, and when I got home, yes, again one of the hubcaps had fallen off.
What really causes me to post this bad review is that when I went back to the store, the manager asked me if they were aftermarket hubcaps, implying that it was my fault that the hubcap had fallen off because I was buying cheap hubcaps. They had worked fine for a year. Not even an apology. They are now 0 for 2 in getting the hubcaps back on. Not good to blame the customer when you make a mistake. if you have them take your wheels off, make sure you have spare hubcaps.

This place is ok if you just need something really basic. Prices are reasonable and the location is good if you are in PB. I came in and had my own tires mounted. The service is definitely a bit slow, the shop itself is dirty and the crew are a little rough around the edges. A few minor details were missed on my job, like properly mounting the wheel covers, but I fixed them later. Personally it wouldn’t be my first choice, but I suppose you could do worse. I liked Costco better.

This Big O Tires has been servicing my cars for years. They are great at what they do. I have never been in a situation where they have tried to up-​sell me. In fact, I was getting an oil change last week and asked if they could put a new air filter. After inspecting the filter, they told me I would not need a new one for another few months! Good luck ever finding another mechanic shop that honest!

I got a rare buy 2, get 2 free coupon so I called up the store and asked if they had Michelins in my size. The guy tells me sure, come on down. The coupon did say it was only valid on tires in stock at the store. Got my tires put on, full algnment. Well they didn’t put on the Michelins I had requested, got some brand I never heard of. Well, okay. .fooled me… wished they would have told me. I’m sure whatever this brand are decent tires. A month later I notice my right rear is really low on air. I check the pressure, 15 psi. Okay, maybe it leaked. I dunno. Front tires are filled to spec…36lbs. Now the thing that really pisses me off… left rear was filled to 52 psi. WTF! I couldn’t explain it away… tires don’t gain pressure w age. So overall I wasn’t happy by the bait and switch, but you guys seriously put my safety at risk with the improper tire pressures. Oh. that rear right has held pressure, so I believe it was under inflated from the shop.

I came here to have my headlight bulb replaced. Super fast and friendly service!!! Thank you for helping me and not charging me an outrageous price! Much appreciated

I had great service at Big O tired today. I had a blown tire and needed to get towed to Big O. Jerry was fast, courteous and very helpful. He got my new tire approved with my company and had the new tire changed within 30 minutes. I am very appreciative of the fast and efficient work by Jerry and his team.

Just purchased 4 new tires for my car last week. I was in and out of this Big O Tires location in about 1 hour. My car was thoroughly inspected which was very helpful because I was going on a road trip, so I could travel without worrying about belts, hoses, fluids etc. This is why I keep coming back to Big O Tires. They take care of everything. BTW, there was a rebate on the tires I chose and I got an additional rebate signing up for their credit card! My car feel like a new car! Thank you Big O Tires in Pacific Beach!

All these places are the same. They get you in with a cheap oil change coupon and try to scare and upsell you on stuff you don’t need. They offer to rotate your tires and other stuff along with the coupon. I told them they didn’t have to do any of that stuff — I just wanted an oil change. They still tried to sell me on new spark plugs. When have ANY of you had to buy new spark plugs? Sorry, just an oil change. I couldn’t have been nicer and played down knowing how places like this try to upsell. There was no reason for them to do what I think they did next…
My car ran fine the day before. 15 minutes after picking it up my husband and I were running errands and the heat gauge went into the red. Luckily we had coolant in the trunk! It took over a full bottle. Hmmmmmm no sign of the missing coolant in our garage. Car ran fine after refilling the coolant.

They lost my appointment, charged $ 25 over quoted price, 3 hour wait. Won’t be coming back to this location.

Dishonest mechanics. If you’re a female and need repairs DO NOT COME HERE! My car was leaking coolant and all it needed was some hose to be tightened, they scared me and told me I had a fuel leak and that my engine might go on fire if I drove it far because of the leak. They estimated $ 500 in repairs. Took my car to two other mechanic places that did not find the leak and found it only needed some minor work, definitely not $ 500 worth of work.

Thank you Gericho! This is my go-​to spot for car services. Always satisfied with customer service, value, and timing.

These guys are great! I needed new tires and they did not have mine in stock… Got them there in an hour and a half! While changing them they noticed my rack and pinion was leaking and pretty shot… I have a 98 Ranger and she runs strong! They replaced the rack and tires with alignment! All in the same day! I’m grateful for their hard work! Thanks Big O on Garnet in PB

My car had steam coming out of it. Brought it in and dealt with Gericho. He said that the G35 was well known for radiator issues. Left it with them. They took a while to get back to me. They said they could not find any leaks and they thought it needed a new /​reworked engine for $ 6,000+. Car was only worth about that so took it to Convoy Auto repair for a 2^nd opinion. They found two radiator leaks and one oil leak. They replaced the radiator and thermostat. Car is good now. ($ 1200) Thank god I did not listen to BIG O Tires. Won’t be going back there.

Purchased Big O Tires a few years back in Nor Cal. Stopped by the pb location today to get my tires rotated. The gentleman in the front was very helpful and polite. Tires were rotated in 20 min. I would definitely go back again, and will be purchasing tires from this location in the future.

Big O Tire — GARNET AVE. PB. Wouldn’t of gone to this location if they weren’t the only ones that day who carried 15inch tires. The sold me a package deal of 4 tires with alignment. They couldn’t do the alignment, so they still charged me 119.00 and stated it’s part of ur package deal. Definitely would not recommend anyone to do business with this establishment.

Impressed with this operation. Informed, helpful, straight shooters. Much appreciated by a woman who is skeptical when dealing with cars and mechanics. Shaun is very helpful. My husband and I have taken both of our cars here and have received superior service and value.

This place is great! The guys always take care of my car, and make sure everything is working perfectly! I didn’t even have to wait very long and there was quite a few cars, so it’s awesome seeing how efficient they are! Definitely would recommend to anyone!

Gericho and his team were so kind, knowledgeable, and helpful! I would recommend them to anyone!

I have been bringing my car here for the last couple of years, always had great service form them! Thank you!

Professional, honest and awesome!
I got my car towed there with 4 valve stem missing due to a local vandal.
We arrive 20 min before closing on Sunday and they were super nice about it.
The blonde guy with short hair fixed it in 10 min and was super nice and they didn’t even wont to charge us!
I’m a going there usually for oil change but they didn’t even know that so I’m super impress!
By far the the best place in PB (from experience DONT go to the express tire on grand, they told me $ 250 for labor and material!!!)
Anyway this place is legit and some great humans so give them a try!!!

I got my last few sets of replacement tires at this location. Most times I go back it’s for the 5,000 mile service. I’m content here.

These guys have such great customer service for all of the trips I have made here. They go above and beyond, without hesitation, to make sure all problems are fixed. Today, I had an issue with my key battery not working which they quickly fixed, and saved me around $ 200 at the dealership. I highly recommend this location.

These are guys are the best. They always give me a fair price, do timely work and make me feel at ease even when I gotta make hard choices for my buggy. Most of the time, it costs less than I expect. The options they give me make sense even to a woman like myself who admittedly is not a car expert.
Thank you for the exceptional service. Over and over.

Shopped around on a pair of tires for my 2013 BMW and Big O Tires prices were the most competitive I found. Not only where they competitive, they were very curtious and prompt. There was a unique issue with the newly purchased tires and we had to swap them out. Although the new tires they sold me were only on the car for a few days (as we had to swap them, given the unique issue), apparently Big O could not resell them and took a loss on the replacement tires. EXCELLENT SERVICE!

I bought my tires there 2 years ago and they gave me some horseshit about having to buy a whole new set of tires because he didn’t want to take a nail out of my older tires.
I’m buying my tires somewhere else next year

Gerry was awesome. Our car broke down right as we pulled in and he was so attentive. He also got us a refund from the first place we had gone to. He figured out the problem and had us fixed and put the door within a few hours. If you go ask for Gerry he was amazing.

Great for tires, meh for everything else.
These guys had me change out my radiator and hoses, only for my car to have the same overheating issue return less than a year later. They now say I have a blown head gasket, yet the car still runs fine and doesn’t smoke (which is typically what happens when a head gasket blows).
I don’t think they’re dishonest, just a little incompetent. Cool guys when it comes to tires, idiots when it comes to engines.

I called these guys and asked how much an oil change for a 2010 prius was. They said $ 34 dollars. I show up and they say that my car needs a more expensive oil and the change will be $ 77 dollars instead even though I told them my type of car on the phone.
Well at least I had a coupon for a free tire rotation so the 20 minute drive there wouldn’t be a total waste. WRONG! They say that they won’t rotate the tires because it’s against the law to have the better condition tires in the front, (even though it’s a front wheel drive vehicle) Completely false. Then they try to sell me tires for $ 600 way more than I have found at other places like Costco or discount tires.
HUGE WASTE OF TIME AND MONEY.

These guys do right by me — even though I’m a girl and most auto shop guys don’t think I know jack about cars. (To be fair, I don’t know jack about cars, but I do know how to google).
Anyhow, even though I just brought the car in for tires and ended up spending twice as much on new shocks & breaks, I still felt pretty good about it, because they explained everything to me and showed me the leaking shocks, etc.
So now I bring my car back here all the time! They’re quick and open early in the day and I feel comfortable just dropping my car off.
Thanks for restoring my faith in auto places (well, at least this one)!!!