Carpet Tile & flooring Depot

Initially we chose this company because they estimated our remodel to take 2 weeks because they would have multiple teams of people come out to work.
It took them 9 weeks.
The first week was great — several people came around ⁸⁄₉ & would leave 4/​5, & we had no complaints about the quality of work. But then it became very regular for only one person to come, and for them to show up as late as 3:30 or to leave as early as 10.
The manager, Tony, would come inspect the work on occasion and say how it needed to be expedited and we made him aware that we needed the construction done immediately because of out of town guests and my sick brother. He would never answer the question of when the work would be done.
And then they used the same tile for the floor on the tub & shower walls when another was picked out. We asked them to fix it, but could not locate the original tile when we went to the store again to show them the one we had originally picked out… And Tony said to just leave it and we would like it when the work is done.
The workers were terribly uninformed and the office unorganized, often asking daily what we wanted and taking measurements several times. We asked the office to at least call or text when workers would come so that someone could be at home, and they never did. They also tried to charge for materials we had bought on our own that they said they bought and didn’t complete work they said they would do. Give them hell if they try to charge stupid prices for labor, too. $ 150 to install 3 socket covers that don’t match the sockets (that they said they would change) & $ 90 to install 1 dimmer switch… Yeah.

Peculiar, strange, mystifying: when you see the inconsistencies in the reviews of this business. Morena is one of the prime areas for remodeling in San Diego, so there is lots of competition. However, from this store I never got a call back, after the very nice guy Eli came to our house to measure the floors. I even made a special trip to the store a few days later and spoke with the mgr. I would be very skeptical that these folks can do what they say they will, and keep to their schedule.

Ricardo Carrizales – what an OUTSTANDING manager he is. He really went out of his way to ensure that my fiancé and I were satisfied with the carpet we chose and with your service. Ricardo’s professionalism and sincere, helpful attitude really made an impression on us. We initially were dissatisfied with the color of the carpet we picked, but after letting Ricardo know this, he quickly got to the bottom of the situation and exceeded our expectations in finding a solution. I will always go to Pro Flooring first for my flooring needs going forward because of the way Ricardo was able to take care of us and ensure our satisfaction. I would definately refer anyone else I know that needs new carpet and/​or flooring to Pro Flooring. Ricardo has made a lifetime customer out of me!

Absolutely atrocious customer service. Material didn’t arrive even close to the original date. The staff didnt seem to care about us at all and had no problem being very rude to us. Also, when THEY made mistakes in the order they had no interest in trying to make it right and just said too bad. Just an awful store take your money somewhere else

I had engineered wood installed in my kitchen, which turned out fine. I had them back for the living room and the nightmare started. Boards buckling, scratches on the floor, drywall torn where baseboards were reinstalled. AND MY DEBIT CARD WAS CHARGED WITHOUT MY PERMISSION. Then they wouldn’t reverse the charge and I had to dispute it with my bank. They don’t return calls, stick to schedules, or produce paperwork. I called them back to finish the job and a month later the boards are buckling again.
If you’re thinking about it, don’t do it!

Pro flooring sold and installed carpet at my home. Initially friendly staff. Installation very poor. Seams in illogical location. They agreed and reinstalled a section. Then to finish the project seam place in an even more illogical location. I objected. The owner said «you signed the seam location.» Which I did. I told them I would pay for the carpet section to be redone with better placement of seam. In the meantime I visited the shop, had the seam drawing pulled, and I was correct about the seams. Bottom line the owner of the company was lying to me throughout the project apparently to save the company money at the expense to the customer. In addition poor technical job.

I’ll start by saying I did not use them when looking to have carpet installed.
First, you have to check out or pay for samples, which is the only place of 4 – 5 I went to that made me do this. I checked out a sample on a Tuesday and brought it back the following Monday, looking to book a free estimate and purchase through them.
There were two people in te store (one appeared to be a manager of sorts and was on the phone the whole time), who helped me set up my appointment. The manager said it would be on Wednesday between 10−11am and they would call when on their way. The other person filled out some paperwork and took down all my information. When I asked when they would be able to install, the manager told me the next day after the estimate.
At 1045 on Wednesday having no one call or show up for the estimate, I called the office and no one had any record of my appointment. Someone then came out and measured. I again had to give them all my information, as they had no record of me.
When I had not heard from then by the next afternoon, I called their office and they said the person was done with the estimjate and would call me back that day. No call. I called again Friday. The one who did my estimate was not there so they radioed him and assured me he would call me back first thing when he returned ot the office. No call again. I finally received a call with an estimate Saturday morning.
Again, I did not end up going with this company as they wre completely unorganized and did not appear to want my business.

I recently bought flooring from the Pro Flooring Center on Fairmount Ave, and here is my experience
The sales person talked me into buying more flooring than I wanted, saying that there would be a significant charge (up to $ 100) to bring the wood flooring down from LA to San Diego if I needed just a few more boxes. As a result, I have 5 boxes too many of flooring, which they will now not take back.
When I bought underlayment, I told Nathan that I needed the least expensive stuff… that I was over my budget. He pulled out underlayment at .34 per sq/​foot and GUARANTEED me that it was the least expensive underlayment I could buy. I then went to Home Depot, and found underlayment for .25 s/​ft. I told him I wanted to bring it back, and asked if there would be a restocking fee, he said no restocking fee, since he just puts it back on the shelf unopened, but he asked me to research different underlayments and find out why the stuff he sold me is so much better, before I return it. My flooring guys said that the underlayment was not any better than the stuff at HD, and said return it for the difference… but I left three unreturned messages for Nathan, and finally I had to just have my flooring guys lay the stuff I already bought, since they couldn’t wait any longer.
I did have one unopened roll left over, which I took back to the store… Nathan charged me a 25% restocking fee to put it back on the shelf!!! I said «But you told me there wasn’t a restocking fee on this item», he said «That was before, when you had just bought it… now there’s a restocking fee». Then Nathan told me that I was not entitled to have my tax returned, because they already paid it. Have you ever made a return and been told that you are not entitled to the tax that you paid on that item? This is illegal… go ahead, call the Attorney General’s office and check… I did. Tax must be returned. So, I called and argued with them about the illegality of the whole thing, and they said that they’ll credit me for the tax if I want to drive all the way back… they won’t do it over the phone.
Seriously…I used to use this place back when there was some Australian guy working there, and I bought carpet for another home, and had friends buy carpet from them. There are all new people there now, and they are not the honest businessmen they used to be. I would never recommend them again. I am taking responsibility for the 5 boxes of wood flooring they now won’t take back, since it took me more than 30 days to lay the floor, and it’s my fault for being talked into buying too much. The restocking fee and the tax fee were such small amounts, but it’s the principal that really bothers me. Especially that part about them not having to return tax. I just feel like they’re crooked now. BE CAREFUL when you buy from them, and READ THE SMALL PRINT!!! Even if they verbally tell you something different.