Chem Dry of San Diego

I wanted to wait a day before I wrote this review because I wanted to be reasonable. I started off speaking with Kimberly. She was nice enough on the phone and was able to accommodate me the next day, and with a competitive quote. After that the nightmare began. I spent several hours the next day preparing for the carpet cleaning with my young kids. Because of naptime and prep-​time, we were cooped in the house for most of the day. I waited, and waited… and waited. The tech tried to call me a couple of times, but his phone wasn’t working properly so I never spoke with him. I called him back a few times, tried to call the office and even texted him. I assumed that he was calling to inform me he was running late — which was already frustrating. Finally, an hour after the appointment time range, I accepted that he wasn’t showing up. This has never happened to me. I just couldn’t believe a professional organization would no-​show like that! During dinner I received an apologetic voice mail, but it wasn’t good enough. Any company with good business sense would offer more than an apology and a «call if you’d like to reschedule.» Think twice before calling this company. Their equipment failed; their phone failed; they failed.

Weak! We hired them to come clean our carpets today. They were supposed to come between 3 – 5. Total no show! 6:10 rolls around, we get a phone call from the guy saying: oh, sorry we had an equipment problem and my phone wasn’t working, call us if you want to reschedule. My wife spent the whole day cleaning out the house, moving furniture around and getting ready for these guys to come while my young children had to hang inside for the day waiting. Thanks for completely wasting a day in the lives of 3-​people chem dry. As a business, you get an F-​. I would give zero stars if I could since they didn’t just do their job poorly, they didn’t do it at all.

Kimberly was wonderful on the phone… great follow through as well. she quoted me a price that was definitely competitive compared everybody else and they were able to come over to my house within two days looking. that showed up with Danny and he was wonderful I actually ended up moving everything out for him but he still insisted on putting plastic and special fades underneath any furniture that was on the rug vacuumed the entire house and get it incredible job Lady. I was a little bit apprehensive of the way they cleaned with the Chem-​Dry solution however my white carpets look almost brand-​new and I had it done as we are selling this house I would highly recommend Chem-​Dry the price is right the service is excellent and I’m telling you I’m very picky.
Danny did a fantastic job I live on mount Solidad down by PB.
Jeff

I can’t say enough about my recent experience with Chem Dry of San Diego. I needed to get my carpets cleaned in a hurry. I spoke to Kimberly over the phone to schedule my appointment. She had incredible customer service which is rare to find these days. She was able to squeeze me in and accomodate my needs. On the day of my cleaning, I received a follow up call from the technician himself to let me know he’d be to my home at the scheduled time. I let him know that I was running about fifteen minutes late and he was calm, understanding and courteous. He told me not to worry. Danny introduced himself as the technician and shook my hand when I did arrive. He listened to my needs as I showed him around my house. He documented the areas I told him that I wanted clean. He even helped me move my couch. Danny took the time to explain the process, how to take the best care of my carpets, and how to get the most out of my Chem Dry experience. Danny was efficient and very personable. My husband is in law enforcement and I don’t just let anyone in my home especially when my husband isn’t present. I was very comfortable with the level of service I received and I am referring all of my friends, colleagues and my husbands department as well. The carpets came out cleaner and better than expected. Thank you so much Chem Dry of San Diego. I will never go anywhere else! I HIGHLY RECOMMEND THEM!

my carpets look great… they were really dirty and had some awful stains that I was pleasantly surprised to see gone after they were finished. I would definitely recommend them!