Children’s Primary Care Medical Group

When I first came to this office, when my sons insurance changed, I was appalled. I went before my son even had a need so I could check out the office. The office had stark white walls. The tv was sitting in the corner, off. There were no books, no toys. It was abysmal. No place for children to be attended to. It made me furious. That a large chain of pediatric groups would allow for one office to look like this, while others looked completely different. So… I do what I do and I made some phone calls to address the issues. At almost the same time my son had a medical emergency where he needed to see the doctor. I was petrified that he was going to this office, but he had to. The front staff was attentive and helped with the insurance fiasco we were going through and Dr. Abell was helpful and informative. I wasn’t a fan of the nurse, she was kinda rude. But, all in all, I felt better that the substance of the visit was good.
But back to what I feel most parents here were responding to: the environment of the office. That needed to change. So I spoke with a very nice woman from CPMG and we discussed how the office could improve and how it was improving. I told her I would go to the office and follow up to make sure progress was being made. It has been. They have painted the office and have brought out toys and books. They have put up decals on the walls so the office doesn’t look like an insane asylum with stark white walls. I haven’t been back in the appointment rooms, but I will soon.
I am impressed with the contact that has been made with me right away after I made this review and when I sent an email regarding my concerns. I like my sons doctor and I like the front staff. It’s also very accessible to our home, which is important to me. I want to be involved in the improvement of this office and my community so I am motivated to stay in touch and watch the continuous progress (because progress needs to be continuous and not stagnant).
Our children are important. They are our everything. We want doctors and places that treat them as we would. It’s important.

When I think about my daughter’s visit to this practice, my heart is filled with dread. Once was one time too many and we will NOT be returning. I was not filled with confidence when the Dr kept referring to my daughter as a ‘he’. It went down hill from there. I won’t bore you will all the horrendous details, but both my daughters left in tears and I felt like crying too, but I had to hold it together for them, to try and keep the mood as upbeat as possible, so they wouldn’t create any early dislike for doctor at a young age. I think I’ve spent longer at a fast food drive-​thru and received better service.

This office is amazing! The staff are friendly and efficient and the doctors are great. They communicated the wait time while I was waiting in the exam room with my children. The staff helped me sign up for mychart so I can view my children’s records online. Even though it was busy and there was a wait, the staff’s attitudes made it all the better.

I don’t even want them to have one star. We have good insurance and all this office is, is for medi cal. It’s absolutely ghetto in there. Not what I would expect from a clinic branched from Radys. Wait time is ridiculous even if you show up for your appointment 15 minutes early they still wait 30 minutes to take you back after your appointment time.
Staff– not even worth my breath honestly. They are rude and unless you speak Spanish they are short with you.
Wait room. It’s not separated like Radys home clinic all the sick kids are sitting next to your newborn and it doesn’t even look clean there is no sanitizer or face masks for the little kids that are hacking all over the place.
Doctors– if you want your kid mainstream ed and given everything insurance covers then they are great. If you don’t want to be sold and want proper care walk away quickly.
Bottom line? Just. Dont. Come. Here.

A good doctor is hard to find. I have seen both Dr. Abell and Dr. Minka. You can expect to wait if you have an appointment in the late morning. First thing in the morning appointments are the best. When you do see your doctor you can expect a quality focused visit. Part of the reason you may have to wait is the doctors never seem to rush your visit, not that the doctors are not efficient. Every time I have seen the doctor, they are in the room until every question is answered. Each time a full and complete exam is done. The doctors are focused on educating you about your child’s health. The doctors have reviewed development milestones with me and what I should expect in the next few months, or years depending on the child. I have not experienced the doctors or staff attempting to take any shortcuts. The medical records are linked to Children’s hospital so if you do need to go to the emergency room your medical records and child’s history is already there. In addition, when you go for your follow up appointment your doctor is aware of everything that happened. The office is busy and calling for anything can be a bit of a pain, however when you do get through I have always had a very helpful response to my questions. Anything I have requested has been done. Any paperwork you need is completed promptly. Emergency appointments have been attended to with no problem. The office is not fancy. However, the doctors are good. The staff has always been kind even when they are super busy.

If I could give this place no stars I would!!! I moved to the neighborhood and thought going from one c.p.c.p.g. to another would be the same experience but, it was not! I would rather drive the half hour to La Jolla to see Dr. Walls than go to this ghetto office! There is no separate waiting room for sick and well kids, so while my healthy kids were there for a physical, they had to sit next to a little kid that had green slime oozing from his eyes! The staff is really rude and not helpful at all, there is better parking in La Jolla (can you believe that?) and on top of making an appointment, after waiting an hour and a half in the Dr. s office with naked toddler and sad kid that was all worked up about getting shots, I had to pack up and leave after an hour and a half because I had had it and no one came in and apologized or let us know what was going on! What a crap hole!

I probably despise going here more than my daughter. The staff is so rude and you can tell they aren’t ecstatic (to say the least) about working with kids. You’d think they’d be accustomed to children not being OK with getting 7 shots! It’s bad enough every time I go there I expect at least a 2 hour wait. I kept going because I liked the doctors… previously. Now… not so much. I’ll be finding her a new doctor from here on out. If I’m not comfortable with them, how can I expect my daughter to be?