Cildren’s Primary Care Medical Group

My family and I moved to back to CA from CO a few months ago and found a hard, immovable lump on our daughter’s face. Our ophthalmologist, who is WONDERFUL ordered an MRI. Given her age, our daughter will need anesthesia and, therefore, a check-​up before the MRI. We decided upon Children’s due to its reputation. We were very disappointed. The receptionists at the front desk were very rude, quoted us incorrectly, and even made fun of another patient after she walked away from the desk. They were low class and fostered the worst possible atmosphere for scared parents; let alone my eight-​month-​old. Initially we were quoted at $ 110.00 and took our seats. Then, we anxiously waited about a half an hour in a tiny and over crowded waiting room with nothing for the children to do but climb on chairs (the older children at least) or watch Cars, before we were moved into a private room. The nurse was polite and kind. The doctor, who was new and unfamiliar with some of the paperwork, came in about twenty minutes later. She seemed relatively knowledgeable, but kept talking over my husband and left the room a few times to check with the front desk about the administrative aspect of our visit. Unfortunately, our daughter’s well-​being did not seem to be the doctor’s main priority, and after about 3 total minutes (including checking her heart rate, lungs and feeling the small bump), we were charged $ 167 dollars. My husband inquired about the discrepancy but the receptionist could not come up with a plausible reason. She simply repeated that it was the amount the doctor charged for this type of visit. We left frustrated and ripped off. To make matters worse, we got a bill for another twenty dollars in the mail a week later. I felt as though I could have weighed my own daughter, listened to her heart rate, and signed her off for anesthesia. If any good comes of this, it will be that we now know not to EVER go back to this office, and hopefully you won’t either!