Convoy Auto Repair

I’m not to happy with convoy auto repair. My car broke down Saturday and I asked the tow truck driver for a place that could repair my car that he trusted and wasn’t going to try and rip me off. He recommended one by my house, so I said lets go for it. They gave me a call when they opened up on Monday and told me they would run a diagnostic on my car that would be around $ 100. That’s fine, I agreed to it. They gave me a call to let me know it was a primary coil in one of the cylinders and and few other things. I asked the price and they told me over 1,100 bucks to repair it. That seemed a little off being my car is older. I decided to call my mechanic a couple hours away and he informed he that that should only cost 287 bucks after labor. So naturally, I am not to happy with this huge difference. It’s reasons like this that make it hard to trust people. I am giving to stars because Pam was very friendly and helpful but overall I am just disappointed that they tried to take advantage of me.

I had such a great experience yesterday at Convoy Auto. I needed brake pads and rotors replaced as soon as possible in an emergency situation. Pam was super helpful and courteous. She had my parts sent over and the mechanic did a great job in getting me back on the road in less than 2 hours. My car feels great and is so quiet. I am so happy I went to Convoy Auto!

Great service, accurate pricing and no pressure. Thank you!

Just called to ask a couple of questions about purchasing a car and maintenance. Pam helped me out and gave me the answers I was looking for. She was very pleasant to talk to and very helpful.

Overall great service, courteous staff and quick availability to get your car in. Parts are a little high but that’s to be expected.

When is an emergency car repair a pleasure? It is when you are dealing with convoy auto repair and specifically, Pam. I had a troubling rattle in my car and decided to have it looked at. It turned out to be a critical part for the braking system and within an hour I was back on the road. The price was more than fair and the friendly service was exceptional

They took care of my blown alternator so timely. They were very professional and definitely knew what they were talking about.

After charging my husband several hundred dollars for repairing my ’98 Toyota Camry, they asked him to bring the car back to finish the job. Now they want an additional $ 300 to do what they’d claimed HAD BEEN DONE ALREADY! Clearly they took advantage of an elderly man and saw an opportunity to cheat him. Well, he’s not stupid, fellows and he knows a scam when he sees one. AAA towed my car there after the A/​C burned up and at that time the problem was fixed beautifully. Why they now choose to destroy the trust we had in them is beyond both of us.

Awesome customer service!
Have all certs available for customers to view up to date

Had problems with my breaks and lug studs
Had them replaced in no time
Roman explains to you what is going to be done to your car thoroughly and offers suggestions to improve your vehicles performance.
I would recommend any one to come in and have your car serviced small to large repair
Five stars*****

This is my car’s 3^rd or 4^th trip to Convoy Auto. I feel they are very reasonable in pricing. They definitely are very quick to repair, which is very important to me. I definitely trust them and will continue to recommend them and the work they do. They are also very nice people! Thank you! My BMW loves you

After arriving in town I hit a pot hole causing something to come loose under my car. I stopped here, and they reattached the item right away. And did not even charge me. I was grateful that he at least allowed me to tip him. Could not have asked for better service.

I continue to return every 4 – 6 months. You guys and gals are the best in San Diego. It feels like I’m visiting my family when I come in with my puppy pup every time. Thanks for being so nice and honest.

We have nothing to say but the best about the service that we received at Convoy. We were able to make an appointment on line and got a swift reply via email and via phone. When we arrived, we were greeted with professionalism and a smile. The work was done on time and the price seemed appropriate for the amount of work that was done. (hard to really compare prices between the different places). The service was done on time, as promised and it seems like all is well with the tuneup and the brake jobs. Even got a followup call a few days later. This is one of my best experiences with any repairs and I will definitely come back.

Everyone here is so polite! My window wasn’t working and they got it fixed within a day. Days later they gave me a courtesy call to make sure everything was running smoothly. I really appreciate the customer service they offered and I will be going back for checkups for sure.

Picked up the repaired vehicle, it was done on time, within the estimate, and everything was in order. Can’t ask for more than great customer service, solid business practices, and equitable pricing. well I could, I could ask for it free, but if you get what you pay for I might be in a lot of trouble down the road when I have a catastrophic failure from a shoddy repair job.

A bit pricier than most, and twice the price of what my roommate paid for a smog check place he found in Penny Savers, but it’s fast and easy.
Located near a lot of other businesses, so you can go have some boba or lunch while you wait.
Friendly staff.
Make an appointment!

I needed a smog check super fast and affordable and Convoy Auto made it happen. I called in and was able to make a same day appointment.
David was so incredibly friendly and inviting. I normally feel really uncomfortable and nervous at body shops because they just seem so sketchy! But thats definitely NOT the case here.
My smog check was done under an hour so I just walked around the target nearby until it was done. There was a sign on the wall that said «does your car shake when you press down on the brakes?» And I laughed at it and was saying mine did. David simply and jokingly said «well you know, we can fix that. And it wont do that anymore». Although it may not seem like a big deal, it was a big deal to me that he didnt push me to get my rotors fixed right away or make it seem like it was super urgent. Most repair shops would make it seem like it was life or death to get something fixed!
All in all, I had a wonderful experience here and will definitely be coming back when I have the funds to get my shaking car fixed!

Found them through AAA as a recommended mechanic and couldn’t be happier with the overall experience of doing business with them. Needed to fix a check engine light, a recent issue with one of my gauges, and get a smog check.
I set up a time to take my car in and after I dropped it off in the morning their shuttle van took me back to work (I work in Kearny Mesa). They called me a few hours later and clearly explained what they found and what they believe needed to be done. Their estimate for the part, labor, and smog check was fair so I had them do the work. The replacement part fixed my check engine light and gauge issue, and my car passed smog with flying colors. When I picked up my car we reviewed everything again on paper, which I appreciated. They also did a follow up call a few days later.
Car runs great and feel like I just did business with a legitimate company who values their customers. Way to go guys, keep up the great work!

I had a small misunderstanding at Convoy auto repair. The manager David stepped up and fix the situation within minutes.
I received superb customer service and went above and beyond to make sure I was satisfied. You are the true definition of a leader and exceptional managerial skills.
The courtesy shuttle is top notch and driver Juan is very amicable.
Once again, thank you very much

Crooks!
They should be reported and I will report them to the state of CA. Quoted me 380 to change distributor cap. I did it in 15 minutes with ZERO tools and $ 20 in parts from O Reilly across the street. O Reilly said they get so much business because this place is so shady. They are unfriendly, have a small lobby and probably make a fortune taking advantage of people. Run as fast as you can and go to any other mechanic in the state but don’t go here!