Courtyard San Diego Old Town

Good Morning,
I recently stayed in your hotel February 1^st through February 5^th. I was extremely unhappy with my stay. The remodeling is kind of an issue but not a large part of it. I wish it would have mentioned something on the website about you guys doing anykind of remodeling. This may have altered a decision to stay there when the rooms were booked. It was not mentioned to us until check in Monday afternoon. My issues range from the heater in my room, unwanted entry in my room and expired safety certificates. I was staying in room 216. I could never get the heat to work properly in my room. it is an older unit compared to my co-​workers upgraded unit with the wall mount thermostat and controls. The dial on the unit would not line up with what I was trying to do like continual heat blowing to temperature control. Then the heat was turned all the way up and still was cold. Every night I was cold and cold not get comfortable. I brought this issue up to the front desk and they told me it is an older unit and are currently working on upgrading the system. Then 2 days in a row I placed the do not disturb door hanger on my door and both days someone entered my room. the first day was Wednesday the 3^rd and Thursday the 4^th. I do not need service every day that I am staying there. I didnt like that someone entered when I clearly had a do not disturb sign hanging on the door. I know that it wasnt missing due to the fact it was still hanging on the outside of my door when I arrived back to my room after work. The other issue would be the expired certificates. I am an OSHA certified Safety Specialist and noticed a few things that were a concern. The Fire extinguishers are not being checked on a monthly basis. They were inspected in 2015 for an annual cert but they need to be checked monthly also and signed off on that they were inspected and in good working order. The 5 year stand pipe sprinkler inspection expired in October 2014. If this has been inspected since then the sticker needs to be placed up near all hoses and stand pipes this is concerning in case there is a fire and making sure everything is working condition. The other concern is the Elevator that is closest to the parking garage car 2. The certificate expired in October of 2015. I know all these are pieces of paper but it raises red flags to me and any inspector that may come into your establishment. The location is great being so close to Old Town and walking distance but this week stay has put a sour taste in my mouth that I dont know if I can wash away. Thank you for your time in reading this.

Under renovation so dust, no paint, and hallways that seemed like they were service routes. The room was good, bathroom clean, new rooms overall.
However, bed bugs. I had 3 – 6 bites as did my fiancé. Not good. I usually always stay with Marriott and it’s never been an issue.
The hotel is close to everything, which is good. However no valet and an 18 $ self park fee. No option to park anywhere else so you’re stuck paying 18 $.

Hotel will be nice when done with renovations. Staff was nice. Only problem is we had a leak in our ceiling and had to change rooms at 4:30 am. Then we got 2 queen beds instead of a king. Being 6’8″ that was not ideal. Hotel is about 3 blocks from Old Town, so not a bad walk. Just would not stay here while renovations are going on.

Although the location was great just a few blocks from Old Town beware the hotel is going under some major renovations you may end up heading down hallways with no paint or wallpaper carpets covered in plastic construction workers fixing walls.
The room itself was nice bed comfortable just unfortunately nobody warned us about the construction. Also there’s a $ 18 a night fee to park in the garage I thought this was not fair due to the construction so I asked for a refund.

Nice hotel in the heart of old town. Everything is in walking distance. The elevator was a bit slow but other than that I would stay again.

I like the Marriott chain and stay in them to keep my frequent member points high. So, when I come into San Diego, this place is usually on my short list. As the title implies, it is in Old Town. But it’s not on the main drag, you have to walk a couple of blocks to get there, but it’s not too far. It is next to the interstate, so traffic noise for those rooms facing it can get loud. There is gated parking but it’s expensive. You can parallel park in some places in Old Town in case you want to save some money. The rooms are clean, with individual room heat/​AC. Our AC didn’t work, and they quickly moved us to a room in which the AC did work. I think the Best Western Hacienda is a better place to stay in Old Town for its location and free happy hour, but I must maintain my Marriott Rewards standing.

The hotel here is average.
Chris, the night attendant, was hilarious, helpful and had a fantastic attitude.
The room I stayed in was nice. The televison was like 55 inches or so. I was blown away at the size of it for a standard room.
The door to bathroom in the room I stayed in was very secure in a bad way. It was like you needed a running start to open the door or had to yank the door to close it. I’m sure the door jam shifted during the years but should have been addressed.
The parking spots in the garage below the hotel were very, very small. $ 17 a day to park.
The location is a block away from all the stuff at Old Town which is great.
Getting to the freeway won’t be an issue… in fact we could see the freeway outside our window. That’s a bad thing lol.

During an extended business stay, I settled in to a stay with the Courtyard Marriott Old Town.
I loved the friendliness of the front desk staff, expecially Jessica and they bartender, Gary, made me feel at home!
The first room I was in had a musty smell, but it was taken care of right away. I am pretty sure someone tried to smoke in that room previously — the staff did a great job of taking care of it. My second room was great. The fridge was a little small but I was able to make due. As mentioned in other reviews, housekeeping was a little overzealous at first, but asking them to come by later for the remainder of my stay worked and it was not an issue after that.
In the bar/​lobby area — Gary was so friendly and the day time manager was great as well (sorry, I didn’t get his name). The food/​beverage was a little pricey but then again, it is a hotel.
An average cost of $ 159.00 per night to be steps away from entertainment yet still having peace and privacy is a great deal. As I understand, once the hotel goes through their room renovations, it will be even better!
I did have one issue during my stay. Upon checkout, I was not happy with the service by a front desk manager who did not seem concerned with me needing an itemized receipt so I could check out and make it to the airport. Well, a less than professional attitude and long wait (45 minutes) resulted in me missing my flight home and being re-​routed all over the US. This couldn’t be the end of a great week! After this happened, I contacted Peter (the GM) and let him know the good and bad of my stay. He understands that certain situations require coaching and we had an honest dialogue. The situation was handled quickly and professionally.
Next time I am in San Diego, the Courtyard Old Town has won me back, for sure.

Could have ignored the run down appearance and musty smells (though not sure why I have to). But being awoken at 5am by the insane amount of noise from the freeway located ten feet from our window has weakened my tolerance. Insulated drapes would have helped, but not as much as a room on the other side of the building.
Gold elite members are supposed to get the best available room, so I can only imagine how lousy it can actually get.

This is literally right on the on ramp of the freeway.
They charge for overnight parking in their gated garage.
Rooms were not bad but front desk is really unfriendly. Also, you have to take different elevators in order to get to the front desk or your room. Confusing.

Pros: very short walking distance from Old Town.
Short driving distance to Downtown.
Friendly staff.
Clean hotel.
Cons: I didn’t appreciate being placed in the center building that is not even connected to the hotel. On the first floor where the doors slam extremely loud.
Loud AC.
Pool located on the street.
Paid $ 17 for garage parking to only find out there is no available garage parking if you return to your hotel room after 9pm. Had to park on the street (did get my money back)
Room door did not seem very secure. Lot of lighting showing through.
If your a light sleeper like myself, anticipate a sleepless night.

I won’t repeat what Meredith and others have said, but I’d like to add that the bistro is too expensive. I got an egg, ham (sans the ham), and cheese sandwich with a big cup of fruit and a coffee. The croissant also comes with a little fruit cup, so I definitely got my fruit servings for the day. That was over $ 16.50. As a special bonus, I got an annoying fly companion for breakfast.
I know this is repetitive, but $ 17 a day for parking here is too high. I can park in DC for much less than that.

Just OK. Very close to the crazy I-​5 and I-​8 exchanges to go downtown or west. Convenience — it is in a good area — walking distance to Old Town. Unfortunately, I think that is where the plusses end.
For some reason this has a really weird elevator layout, and I don’t think I even went further into the hotel other than check in.
Everything looks grungy and old. The walls are dirty, the paint is caked on the trim, the carpet is smelly and dirty, the hallways narrow and ceilings low.
I walked into my room, and while the appearance is «OK», it smells heavily of humidity. It looks like it was updated about 15 years ago — can’t really tell. Only bonus was the new, large flat screen TV, which didn’t get much use because hey, I am not in town to watch TV. The A/​C is old, and seemed to just blow warm all night. Never turned off.
Other than that, it was $ 17 to park — and you have to tell them up front so they can add it to your key card. The parking in the area is very limited as it is definitely mixed residential and hotel properties, so you are kind of left no choice but to park in their lot. There is a shuttle which seems to be constantly outside (large black Mercedes van) which parks right in the front and sticks so far out that i partially blocks the driveway, and 3 or so other Marriott vans that park at the end of the driveway — so those spaces are out of play.

BED BUGS in room 421!!!
My wife and son got attacked!
other than that, very nice hotel with friendly staff and convenient location. Parking is $$$, but you can park on the street for free.

Great location. It is within walking distance to Old Town, so I’ll definitely be doing that. I wish the rooms had bigger fridges… it has like mini bar sized fridges with hardly any room for actual food. I was annoyed that house keeping came at 9 and started knocking and repeatedly came back until about 12 noon when I said NO SERVICE through the door. San Diego is a vacation location and not many people are up and out of their rooms at 9 am on a Saturday.
Update: The maid service got much better as the week went along, but the parking did not. Despite the fact that we paid for parking every night, there were a few nights when we couldn’t find any spaces in the parking garages and ended up parking on the street.
The restaurant in the hotel is reasonably priced and the food is pretty good. I ordered the turkey Reuben one night and a cheese burger another night; both were good and the fries were decent portions.
The WiFi here is really great; much better than most hotels.
The pool always seemed to be empty and clean; however, the smallest pool towels ever seen are used. If you really plan to be in the pool all day take a room towel or bring your own.
Washer and dryers are in the main hotel and the hotel provides laundry supplies for free at the front desk. Washers and dryers are about $ 1 each per load.

Super close, walking distance, to OldTown.
The parking is ridiculous. You have to pay to stay in the hotel and you have to pay to park your car in their underground garage. There’s plenty of space in the street, but we didn’t know the neighborhood. Our room overlooked the freeway, so no fancy views.
It was quick to get in and out of this location and visit the surrounding San Diego area. The rooms were decent size for our family of 4. We stayed 2 nights and booked through Priceline.
I liked the convenient location.

We rolled pretty deep to San Diego (20 people to be exact). We all stayed at the Courtyard in Old Town. In fact, one of my best friends proposed to his fiancé right here in the lobby the first night we were there. The hotel employees were very nice about everything and were very accommodating.
The rooms itself were clean and well stocked with towels (a huge, huge plus). The rates weren’t bad either. We ended up paying about $ 40/​person, and everyone ended up with a bed.
Awesome place, and it’s right off the 5 freeway.
I guess the one negative is that it’s $ 15 to park in the lot, but there’s plenty of street parking, which is free overnight.

Wonderful customer service! Bob the night audit was very kind and accommodating. He made sure I had my two wine glasses, knife and corkscrew I asked for and was super sweet.
People need to look past the fact that the property is older and give kudos to the staff that’s on point. Everyone at the front desk was exceptional from check in to check out. Thank you all, for the great experience:-)
Ps. Only minutes away from Harneys sushi which is amazing

New favorite hotel to stay at in Old Town!
Booked a 2 rooms joined together for my birthday and it was very nice.
PROS:
–3 blocks away from old town
–CLEAN
–great rooms
–very comfy bed
–fridge in rooms
–pool and hot tub
–great lobby with café
–manager gave us free beverages & coffee
–friendly staff
–convenient parking lot
–hotel manager gave us EXCELLENT customer service. He personally made sure we had adjoining rooms. :)
CONS:
–The pool area needs to be more private and blocked off from people who walk past the hotel from the sidewalk.

Average and un-​special. The location is great if you are going to spend all of your time in Old Town.
The Market restaurant/​bar is only open for breakfast and dinner. The rooms are small. The gym is in the garage — I felt unsafe, and would not use it if I was a female traveling solo.
The garage was adequate.
The staff was friendly enough.
The lobby coffee was $ 2. No. Just no.
We moved to the Hilton on day 2.