Crate & Barrel

We bought some dishes here. The quality seems pretty good. The price was reasonable (32 pieces for $ 230). The service was ok. I don’t get a big ‘warm & fuzzy’ from the employees’ knowledge about the products. Overall selection is pretty good. They give 10% off military discounts here.
It took way too long to check out at the register. Some of the dishes weren’t in stock, so they had to be sent to us. It took the manager and worker over 30 minutes to figure this all out. It seemed like they had never done this before. Using their method, they were accidentally charging is $ 15 more. My wife questioned it, and they asked her to come behind the counter to verify. We finally got the right price after my wife squared them away.
This started out as a 4 star review that quickly degraded to 1 star after the abysmal customer experience.
I upgraded one star because the management responded and cares.

I love everything at Crate & Barrel. I always have. Over the years my house gradually has more and more items from here… dishes, flatware, glassware, dining room table décor, etc. I love the style, I could buy every single thing in the store, if money was no object.
I’ve been in need of an updated color scheme for my dining room table and a new centerpiece. This sounds easy. It is not. I’ve needed to match certain room colors, factor in certain height maximums, and mix my preferred style with the house style, which aren’t exactly alike.
I liked what I saw online so went in on a Sunday to give it a whirl. I knew I needed assistance and opinions to help me decide. I grabbed a lovely lady, Monica, and asked her if she was ‘good at design’ because I am not! She was awesome. For the next hour plus, we took an empty floor table and tried a million different ideas and combos of place mats, candles, vases and other design elements. We mixed and matched styles, colors, and more. This work, and Monica’s help was incredibly helpful from start to finish. She was patient with my crazy, and tolerated my heehawing about ‘fake flowers’ and the associated price tag for way longer than she should have;-).
I ended up buying something different than my original intention, due to the personal style vs. house style situation noted above. But I absolutely LOVE what I purchased, had a lot of help from Monica on a busy Sunday at C&B, and although I spent quite a bit more than I had originally intended, I’m thrilled with the new look and feel of my table, and know that I’ll get a lot of time and use out of everything.

Worst Customer service ever and the couch I bought for $ 3500 at this location is the biggest piece of crap I’ve ever spent my money. It is the largest disappointment I’ve ever had when it comes to buying furniture.
The staff is rude and in no way helpful!
I asked them to replace the cushions as they fell apart and the staff said there wasn’t anything they could do other than collect more money from me to pay to replace the cushions. This is after I spent $ 3500 on the couch.
I will never shop at this store or any C&B ever again!!!
Horrible quality furniture!
Overpriced!

This review concerns the Crate and Barrel company, not the store in paricular. I ordered a patio table, six chairs and cushions from their online site in September. I am writing this comment in January. We were charged for all items. The store had our money! In December delivery was scheduled. The table base, four chairs and two cushions arrived, with apologies. The other items would be delivered soon, I was told. Approximately a month later, two chairs and two cushions were delivered, with more apologies. A few weeks later a box was left at our front door. It contained the remaining cushions. Remember, we owned that furniture, we had already paid for all if it. Each time a delivery was scheduled, I adjusted my schedule. Yesterday the table top and glass insert were scheduled. When the scheduled time elapsed, I called the company. Oh, wasn’t I called? The company didn’t give the items to the delivery company. I should have been called and notified. Another apology! The people I speak with are curteous; we still do not have the completed order that was PAID FOR months ago.
Would you order an item or items from a company that knows how to charge but has difficulty delivering what you already own? Again, the personnel are pleasant, but the company policies are confused and disorganized. We have not received our complete set of furniture that was paid for months ago.

Beautiful store that is always well staffed. I locked my purse in my trunk after shopping here the other day. Had no phone, no keys! The ladies in the store were very, very kind to me. They tried calling mall security who couldn’t help me so they found a mobile locksmith who would come out in about an hour. It was raining so I waited inside the store. The associates continually checked on me offering me hot chocolate and small talk to help the time pass! Their kindness was very much appreciated during my embarrassing /​frustrating /​helpless experience. Thank you ladies!

Don’t bother paying cash for anything here on the chance you may have to return it. Ten days after returning a table that didn’t work out for me, corporate finally decides to mail me check. But I waited another week before I received it. So 2.5 weeks I waited for $ 92. I ordered something from the uk on Thanksgiving night, and I got that package before my check arrived. I cannot believe how long it took to get my own money back. It’s borderline unprofessional. I returned the table 9 days before thanksgiving so there is no reason anyone should have to wait that long. I’ve left feedback on two different forms on their website but they really don’t seem to care when customers have bad experiences. Never got a response back. Im too afraid to order furniture now so now I’ll have to go elsewhere for more professional service and someplace that doesn’t hold my money hostage.

It’s like Williams-​Sonoma without all the seasonal potpourri smell. Plenty of staff walking around bring helpful, not intrusive. It’s a good gift shopping place for kitchen tools.
I bought a Breville juicer here 4 years ago and it’s still juicing strong.

I’ve spent a ton of money in this store. I saved up to furnish my house. Sadly the quality is not there for what you pay. I bought the lounge 2 93 inch sofa.
The couch pillows broke down quickly and went from full stuffed cushions to flat pancakes. I followed the fluff instructions strictly but nothing helped. The slip cover wasn’t sent properly and is ill fitting.
I tried to talk with a manager at the Utc store and in regards to the cushions they said there wasn’t anything they could do. They wanted to charge me another $ 800 for new cushions. I paid around $ 2500 for the couch new. It was nice for about a year and then seemed like a cheap IKEA couch. I actually have a dresser set from Ikea that has held up better than any of my Crate and Barrel furniture.
I also bought a dining room table and chairs Vintner. Very uncomfortable. An expensive lesson to learn. Don’t get furniture at C & B.
It’s overpriced crap. Customer service is awful.
Save your money and spend it on better furniture elsewhere!

Stay away from this store!!! Worst customer service very rude and treats you with disrespect. They are awful at follow up and does not work to answer questions. Go to Pottery Barn or West Elm this place should be quarantined with decent humans that understand how to deal with customers!!! Customers that spend lots of $$$$, they are one of the highest revenue stores and this is what we get interns from a flea market level? No wonder crate and barrel stock is not performing, sad… very sad, they used to be good.

I went in on Sunday to purchase a pan and the manager on duty Kari would not honor a 15% coupon, it was so disappointing the lack of customer care.

We bought a platter at Crate and Barrel and they asked for my review. Then they «moderated» it and said it couldn’t appear on their site. Apparently they don’t allow honest negative reviews. Here’s what I said that they wouldn’t post on their site:
«Beautiful design but…
There were a few very noticeable glaze imperfections in the one that we bought. The sales person packaged it before we could get a good look at it. We’re returning it to the store today.»

I absolutely loooove this store!!! I have a wedding to attend to this summer and not only was the online service helpful, so is the actual location. This location is the only location in the Southern California region, so I decided to order off the registry online and pick up the merchandise in the store.
I ordered the items around 8:30 a.m. And the company sent an email telling me my order was ready.
Upon arrival, I went to the cashier and she was very helpful. She got my order and boxed it up very nicely because I had forgotten to select that option when I ordered online!
I most definitely will be back and ordering again from this location!!!

Great store like all C&B stores. However, one disappointment was this store closes way before the mall does. So check the timings before you go in, especially on the weekend.

This store is in need of a serious dose of HANDS ON MANAGEMENT. I ordered product online to pick up in store. Email received said go to front desk and show order number for pick up. (nothing in email about «BACK DOOR») Entered store at 2pm — about 6 folks working and two customers (i could see). Went to cashier (man) who was on his mobile phone — stood there 5 mins and he never looked up or bothered. Finally I coughed hard and he said oh… and then walked away. Looked for another worker — 3 ladies were helping one woman pick out linens to go with a table. Looked around and saw 2 other ladies working (talking) — as I approached heard them talking about sex in the bathroom of a local paid gym. REALLY !!! this is type of nonsense I expect at a 5 and dime, not C*B. Finally one of the 3 women helping the 1 women broke off and i intercepted her — ask about the order and with a flip of her wrist (in a very dismissive manner) she said that’s a BACK DOOR item. Okay. And I had one question about… but she took off before I could finish sentence.
I must say — HORRIBLE experience. And I won’t be back to this store.

Oh me oh my was I in love the moment I stepped into this store! The cute displays make me want to buy every last spatula and candle holder in this place.
The staff is very attentive and knowledgable about not only what they have in store but what is the best buy overall. I came in looking for a good knife set and pots/​pans set and talked to a very helpful staff member. All her information checked out because I checked online later… hehe.
I can’t wait to get my next paycheck and spend it all at this place. Oh and I’m definitely setting up my registry here when I get married… seems like you can’t go wrong with any gift from this store! (Also it’s noted for the future weddings I’ll have to attend.)

A true fav! The store is designed very well and easy to navigate through. The service is always great. We found a fab deal on a couple of chairs and had a gift card thanks to some friends! Love some
C and B

This is my go to Crate & Barrel store. We shop here often, registered for our wedding here, encourage friends to register here, shop for wedding and housewarming gifts here, buy gift cards here, etc. I have always had great customer service from almost everyone at this store. The selection is great and the staff is generally very helpful.
However, I recently had an issue. I had forgotten to use a promotional $ 15 bonus card I earned for a purchase I made in May. It was sent to me in electronic format so I forgot about it when I made my next purchase a week and a half later. Unfortunately I tried to use the card recently and was told I couldn’t because it expired two weeks ago. I contacted the customer service department and explained that I had made purchases prior to the expiration date but forgot about this e-​card and asked if it could be applied to a purchase or reissued for the next one. Unfortunately the rep didn’t seem to care about the logic behind this and was adamant with her no answer. I also asked this store and was told the same thing. Incredibly disappointing that they weren’t willing to replace rules for reason for a long time loyal customer. While $ 15 is not that much, this experience has left a sour taste in my mouth and left me with a negative impression of Crate and Barrel and how much/​little they care about retaining clients through great customer service. They could take some tips from American Express or Nordstrom.

If you are getting married and are planning on registering here, I would highly suggest going to this store. It started the night before we went– I wasn’t sure if we needed an appointment to register so I looked online and it just so happens that they offer a private registering event every few weeks so we signed up. You are allowed to go to the store and browse for 2 hours before the stores open– with a nearly FULL staff to help you. It is awesome! They start out by offering some breakfast and drinks– coffee, tea, raspberry spritzer (yum!), espresso, croissants, crackers/​cheese, donut holes, etc. Then they explain what you do with either phone via app or the scanner, and give some tips as to what to register for or ideas of what people really like. That was helpful and not pushy.
We found some great things and really had to limit ourselves as to things we really wanted verse everything in the store. The staff was constantly around and eager to help, whether it be for a SKU or advice on one item vs. another. It is very stress-​free and relaxing. My fiancé, especially, enjoyed that part of it. There was one pushy staff member that really, REALLy wanted us to register for a KitchenAide. We explained we have a similar one with all of the attachments that we don’t use and she sort of scoffed at it and then asked if we like to make souffles and we said no and didn’t really know what they were and insisted that we get a KitchenAide to make them.
Other than that one little incident, it was a fantastic experience and I will recommend them to every bride to be I know!

Although pricey is a point of contention at C & B in general, the stars go to the staff for this review.
I was helped immediately and bought new sets of dishes-​the stock was available, they were informative and even helped me carry my items out into the parking lot to my car.
The store is bright and shiny, it must be constantly dusted and taken care of, so clean! There is people who have been working there for years, have seen many designs coe and go, and are therefore very knowledgeable.
I originally was going to hunt for replacements to a set I have owned for a bit and broken a few-​but discovered tracking them down might be costly and difficult per a chat with a staff member. All new ones then! Twist my arm!
Excellent customer service.

A fabulous, huge Crate and Barrel. One thing that is really nice is that the aisles aren’t too jammed, so it’s easy to walk around. They had absolutely beautiful wreaths. Some were pure white, with white pinecones, then there were some that were gold and silver with little bulbs. They also had a huge selection of red-​themed glasses and platewear, and lots of Christmas aprons and oven mitts, etc.
There was almost no one at the end of the store where the bedding is; everyone was concentrated around the decorations. There was already a jolly Christmas spirit inside here. Just love the Christmas season!
I got a wreath and some tree decorations, and Robin, my neighbor, went for some dipping bowls and small Christmas plates. They also had a set of white dinner plates with a silver/​snowflake border. Really cool.
Love this store and when the parking lot isn’t too full, it’s easy in and out.