Edible Arrangements

my brother bought me two salted Carmel chocolate covered boxes. The delivery person barely knocked– I was in the shower and by the time I quickly threw clothes on and he was gone… and didn’t call outside– while I was on hold with edible arrangements, the driver called and left a message (my phone didn’t ring because I was on the other line), edible arrangements finally hung up having never talked to someone, I called back… this time is went to the answering machine which stated I couldn’t leave a message because it was full. I got the message from the driver… called that like 5 times and no answer. LONG story short I didn’t get it on the day it was needed. the next day after talking with someone they said they would REMAKE fresh ones that I could pick up… UUUMMMMMM no fresh ones were made. wholes from the sticks where in every piece of fruit. the bananas were nasty old and brown. You could totally tell the strawberries and apples were a day or two old cut and dipped. Unfortunately those do not stay nice very long. I wanted to like it so much… NOT A FAN

Bad on so many levels. Sister ordered a salted caramel harvest bouquet. What we got was a blue tin bucket with pineapple shaped like leaves. No salted caramels. Wasn’t delivered on time. Called to complain and they never called back. I wouldn’t use them again and I would definitely not refer them.

My friend sent me a edible arrangement from Iraq for my bday and I never got it. The delivery person left a note yesterday on my door that said they came by and so I called to tell them I was home at 4pm. They said they would be right over and never showed up. So, the following day I called at 11am to let them know would be home after 4pm that day so that they wouldn’t miss me again. I rushed home to be there by 4pm and they didn’t show up for the second time. I actually didn’t leave my house both days till after 7pm (when they close) just so I wouldn’t miss them.
I am absolutely embarrassed that I spoke with my friend twice on the phone since he ordered and I never could say thank you or even bring it up because I did not know it was from him. He can’t even call and complain because he does not have a way of calling from Iraq.
I have sent over a dozen Edible Arrangements over the past few years to friends for different occasions and everyone loved them. I was so excited to see that note on my door saying I had one waiting for me for the first time. So much for that. I’m sure if they ever arrive my fruit will be rotten.

I stopped by the store the day before Mother’s Day hoping to just pick up 2 ready to go boxes of chocolate covered strawberries with a gift certificate that I had purchased at the recent Balboa tennis auction. Unfortunately, they were already sold out!
Jen, the gal at he front counter, could not have been nicer or more helpful. She talked to her very busy manager, who agreed to have 2 fresh boxes ready for me by closing time, along with a balloon.
I got a courtesy call a couple hours later that my order was ready. When I picked it up, not only were the boxes perfect, Jen had included an additional balloon and did not charge me extra for the rush order or for the fact that it exceeded my gift certificate amount.
Very professional group!
The bonus being that my gifts were loved and appreciated by the 2 Moms who received them!!!

So I got an order Weds afternoon to have today and when we opened the box two of the strawberries and some of the bananas had spoiled. I called into the store only to ask what the shelf life is and spoke with Jenna and she apologized saying it shouldn’t have gone bad. She offered to remake the ENTIRE box for us and had it done in 30 minutes! To me that is amazing customer service and she needs to be commended! I will definitely continue to order from this store.
Also the new fruits were the best dipped strawberries we’ve ever had and we order about 15 boxes a year for various occasions!
Thanks again Jenna!

I know Valentine’s day is hectic and very busy for businesses of this type. It is a special day for their customers, however, and that should always be kept in mind. As a business as popular as Edible Arrangements, they should know how to handle busy days.
Well, a few days ago I went to pick up my order and it was a completely different bouquet from what I had asked. They’re response «oh yeah huh? Let me fix that.» They come back with my bouquet of chocolate strawberries, and it’s wrong again (missing white chocolate drizzle). Same response as before. They finally come back with everything correct.
But, there’s still something wrong. The presentation and the way the chocolate was dipped so ugly, made me embarrassed to have to give it to my significant other! I had no other choice since I had spent an hour there waiting for my $ 67 arrangement. Obviously they were rushing and didn’t care about anything but to put something in my hands.
Needless to say, it’s about quality not quantity. This was not worth it and I am completely dissatisfied!

Delivered on time, great presentation and good communication.
Can’t ask for much more. Thank you and great job!

I used to really like Edible Arrangements and go there quite a bit, over the years; however, the reduction in quality and increasing price has only made my motivation to make my own.
These arrangements are not rocket science to make and the recipient will appreciate it more.
A small box of chocolate covered strawberries /​fruit should not cost nearly $ 60
That is insane.

Exceptional customer service and you cannot BEAT this product! My intended recipients LOVED IT! I’m not going to lie, I was tempted to have an order sent directly to me as well, but I resisted (I’m on a diet). LOL I would recommend Edible Arrangements to anyone looking for a delicious gift that says ‘WOW’ while not breaking the bank! Thank you guys for the support! :)

Sorry for the late update.
So the manager saw my review on Unilocal and contacted me. She was very nice and apologetic. She offered to send my wife a free fruit bouquet to make up for the mistake they made. They even added a free box of chocolate covered strawberries. They really tried to «right their wrong». I appreciate their sincere care about their customers. I would do business with them again but maybe not on a popular holiday. Their fruit bouquet was beautiful and fresh. My wife loved them and so did her co-​workers.

I live in Toronto Ontario Canada and was visiting California in February of 2013. My friend had taken me to Hillcrest for Lunch and I saw the Edible Arrangements store across the street, so I went in to see what it is like in the US. We have Edible Arrangements in Canada but it is very expensive here, but I wanted to get something really nice for my friends in Oceanside if I could afford it, as they had invited me to stay with them for the two weeks, which enabled me to afford a vacation for the two weeks in California.
The woman in the store that day was a fantastic lady named Cherice, and she was beyond wonderful!!! She worked out an absolutely stunning arrangement for me and also managed to fit it into the budget I had for this gift. I have never seen someone in a store bend over backwards so far to help a customer out and take care of you. I can’t recommend this location for Edible Arrangements ENOUGH!!! Lots of place tell you or say, «We want to earn your business» but rarely deliver on the slogan. This woman actually did it, in spades!!!
And I would also like to say that as a Canadian travelling in the US, it made me feel welcome as well.
Kudos to you Cherice, you are a credit to your company and store
Warmest Regards
Paul Field

I was contacted by the manager of the store, Cherice, who really tried to make things right. I was very annoyed by the fact that my arrangement was marked as delivered when it had not. Cherice explained that their system was down and they had experienced higher number of orders than expected. She went the extra mile and delivered today — so she gets high marks for that — she even left a note to my Valentine apologizing for the delay. So I’m taking off a star for not delivering on time and a star for saying that the item was delivered (which means that someone lied to the manager). Again, nothing against Cherice — an excellent manager with extra marks for customer service. But the whole idea of getting something on Valentine’s Day means that you get something on Valentine’s Day… so that your Valentine doesn’t think you are uncaring fool.

I ended up getting a call back a few days later with some BS excuse about how they were busy with the holidays. Still no explanation as to why they never called me to tell me it would not be delivered. Never gave me an option for a refund. Instead dropped off the original order 3 days after it was supposed to be delivered and after the recipient was already out of town for a week. The product was days old before they were able to eat it. Waste of money.

Love it this a wonderful gift for any occasion who doesn’t love chocolate dipped banans??? Fresh strawberries n pineapple daisies… they havs so many different things to offer… so stop by and ses for yourself

Giving this store a five star rating because it has the BEST customer service in the world! Thanks to a great staff: Cherice, Robert, Nick and forgive me if I have left anyone out. And, not only was the customer service I received A-​1 but the last few arrangements were AWESOME. Fresh, fun and delicious. Thanks so much = you have a fan!

Customer service is off the hook! So personable and attentive to all your needs! All their dipped stuff is amazing! Their chocolate bark & pineapple pops are always soo cute and delectably delicious. Even if I’m sending something to New
York I always call and place my order with them. They always know what’s up and make my gifts so awesome and one of a kind! Love, love, love!

My first experience with this store was less than great (and I gave this place one star) However, the store manager is very interested in his customers and couple of days after my review posted, a rep for the store called me to apologize personally for my inconvenience! I believe this store is genuinely concerned with customer satisfaction. For that, I’m willing to give this place another chance. Mistakes happen but what’s important is that the company is ready to work with their patrons. True customer service professionals!

My boyfriend wanted me to review this place for him because he liked the store and staff so much. Not only did they give him a free balloon and a discount on chocolate strawberries, they were very friendly and helpful as well!
The dark and white chocolate covered strawberries were delicious by the way! Thank you :)

Stopped in here as we were walking out of Ortega’s to see what this place is all about… the customer service was incredible. The sales associate told us all about the different bouquets and let us taste a few of the different chocolate dipped fruits! It is definitely pricey, but the service and the quality of the fruit was awesome! Service gets 5-​stars in my book!

Not Happy! I dropped $ 80 bucks on some fruit and there was just a
slight mix-up…really? My arrangement was delivered to the Hyatt who
called my recipient and asked if they sent them (the Hyatt) an edible
arrangement (which blew the surprise). After correcting the mix-​up, my
arrangement was finally delivered MINUS the card. I called the shop to
express my disappointment. I did receive an apology but no offer to make
things right. I wouldnt have necessarily accepted anything, but it would
have made a huge difference just to receive one. $ 80 is alot of cash in my
world and c’mon…how did you lose the card???