Enterprise Rent-A-Car

I’m a big fan of enterprise because they always live up to my high standards, but this location blew me away with the amazing service. I was a little hesitant at first bc they had some negative reviewes but they were much cheaper than renting at the airport location.
When we got there we checked in with the manager vinny c. He was so accommodating, even more helpful bc my broke foot was in an aircast, and on top of everything gave us a $ 2 discount we saw online randomly. He then passed is off to the amazing Tyler Lohn. We switched between three different cars before finally settling. Poor tyler had to re write the paperwork soo many times, but he remained positive, polite, and beyond friendly. He was very outgoing and talkative as we rambled about the all our plans.
All that was great but it’s when we returned the car that they truly deserve 6 stars not a measly 5. The return of the car took all of 6 minutes since my friends were in a rush to go to Tijuana. When I was leaving the manager vinny noticed I was taking a seperate über than my friends. When I explained I didn’t feel like going to Mexico in a cast and was just going to explore the city alone. He didn’t like the sound that my crippled defenseless self would be alone in the city. He offered to see if tyler, who had the day off, would want to be my tour guide for the day since we had fun joking around when I got the car. Tyler immediately came to pick me up so we could explore the city and all the attractions I wanted to go to. He was beyond polite, courteous, and a true gentleman. I have to say when I look back on this trip in 5 years it will be the amazing enterprise Tyler who gave up his day off to take a random stranger all around town to make sure they were safe and had a good time.
If this is the kind of people enterprise hires then I’ll support this company for the rest of my life.

I had warranty work done at Rancho Jeep. It was an ease getting in/​out of there. They even gave me a ride across the street to pick up my truck because I had my toddler with me and his car seat. Very much appreciated.

The team here was really accommodating, kind and professional. I had a free pick up and drop off from the repair shop my car was getting fixed at. Very convenient. Prices were fair and not with all the up charging. Wide selection of cars too. I would definitely go back next time I need a rental.

Very nice staff! This rental office as many great car to pick from! The enterprise rep was very Friendly and would even open the door for me. The office is very clean Thank you enterprise Great Custumer service ! I will rent my next car from enterprise at Balboa AVE !
:)

Compliments to Vinny for going the extra mile and for providing great customer service. He was extremely professional and very pleasant!

Good experience from beginning to end. Got a great deal through AAA discount, and I was able to renew the car several times as I waited for my car to get out of the shop. Quick, easy, painless.

We had the best experience with this location. We dealt with one of the assistant managers, he was from the east coast, we had a long term rental and then a 4 day rental. This enterprise was efficient friendly and fast! I would highly recommend them!

I would have given this a one star review because the staff does not seem to know what they’re doing. We get there and they offered us a RAV4, and minutes later they say, «oh sorry we just rented out our last RAV4.» When we were dropping off our rental, they conveniently lost the contract and wanted to charge us $ 180 more than what we were quoted. The manager, Kara, took control of the situation and honored our quoted price. She was very professional and apologetic. Thank you Kara for saving the day. Lesson learned — keep copies of everything.

The ease of booking the reservation and having a car available last minute was great. That’s what earns the most stars. I called for a pick-​up and was told it was a 45– minute wait. 1.5 hour late, we finally got picked up. The driver was nice. Got checked in by a wanna be used car salesman and I’ve worked with salesmen … Don’t appreciate the «I’m all that» attitude. Sorry, but drop it down a notch or two. The car served its purpose for what we needed it; impromptu weekend road trip. It had just come off the car wash and the interior windows were not cleaned. Made it really hard to see to drive in the nighttime, especially during the rain.
Ended up keeping the car a little longer so I called in to extend the reservation. The phone representative said, just return it when you’re ready. It was as simple as that. When I checked out, my bill totaled $ 179.?? But when it was charged to my card it was over $ 300 due to their, «take our full coverage insurance even though your insurance will cover the car or we’ll charge you a higher deposit» insurance. I wish their wanna be used car salesmen wouldn’t guilt you into taking the added coverage. When I took the car back, it wasn’t crowded and a quick and easy transaction. They offered me a ride but I had it covered.
Pros: easy reservation, free pick-​up.
Cons: feels like I’m buying a used car and being pushed into something I don’t want.

My reservation was not honored:
The problem with my recent rental was that my reservation was not honored. I arrived with a confirmation for a standard car but this branch did not have that size of car. So, I could only upgrade to a full size *at the full-​size price*. I was told by Andrew that the price only applied if they had the car.
Instead of calling a manager over, I was told I could not have the car unless I signed for the full-​car price. I had no choice. The best he could do was AAA discount (which would have also applied to the standard size.)
When I called Enterprise’s customer service later, I was told the manager (Kara) would call me back. No call.
When I returned the car, I explained the situation and the price was reduced. However, while waiting for an answer, another renter was waiting for 20 minutes for a car the branch did not have either. She was very frustrated.
So, I would not recommend this branch.

Great experience
Got there in the morning and worked with Vinny from Long Island first, he had my paperwork done in about 5 minutes smooth sailing. After that Adam Herrmann took me outside to find a car, hooked me up with the Camaro SS. Not the kind of car I would buy but fun and comfortable. The whole process less that 15 minutes and was painless. These guys were on point.

I thought Joe provided great customer service! Everything went smooth and when I return ends the rental car, he even took the responsibility to drive me back to the car dealership when the driver was taking long to come back.

Was referred to this location from the insurance company of the women that hit my car. Was told that they would pick me up from the collision center but since it’s so close to my house I got a ride. Walked in and there were many smiling faces to help.
I met Danny, he was very nice, funny and easy to work with! Took about 13 minutes in total to rent the car and drive away!
The only things I wasn’t crazy about, the lobby smelled like the bathroom which was right there. I’d suggest a better cleaning! Also, the parking lot, when we pulled in there were 2 arrows pointing out so we thought we were going in the exit. Then we realized there was no other way in. Then we couldn’t figure out where to park. No clear signs for customer parking vs. rental return/​pick up cars. Also, rented a «premium» vehicle with ³⁄₈ gas and was told to bring it back at 3÷8… you’re welcome, I brought it back at ½. You might want to fill it up to make it easier.
All in all, great experience and very easy!

They were moderately friendly at the counter but the whole place is amateur. I rated a full size but was given a compact with an ¹⁄₈^th of a tank of gas. I made it about 2 miles and the gas light came on. The guy kept calling me dude and bro. How about some professionalism? Bottom line is I got a car, but it’s a shitty car with no gas.

This enterprise location has horrible service compared to airport locations. I’ve been to this location about 4or 5 times so this is not just based on one visit. I’ve had a couple of negative experiences here ranging from rude employees to long wait times. Last time I rented from this location, I waited a total of 45 minutes before I was walked to a car. This is with a reservation. This location is pretty busy because they get all of the rental contracts for the nearby dealerships. Because of this, they think they are the best (I’ve been told by them they are the #1 location in the nation… could’ve fooled me), but their service is nowhere near the service you get at an airport location.
Last time I went in, there were about 5 people waiting and only 1 person working at the desk. Anybody that is not a manager there is clueless and does not know how to expedite when there is a long line. Once a manager steps in, the whole thing starts moving, but we all waited 20 minutes before a manager came out and saw the long line and called more people to the front. I’m an experienced renter so I had my ID and credit card ready and was done in about 2 minutes. I then had to sit and wait another 20 minutes for someone to show me to a car. Mind you tons of people were waiting to be showed to a car and there didn’t seem to be any associates available. Once they finally came to my contract, they looked at it and told me my car wasn’t ready yet and needed to be cleaned.
At this point, I was visibly annoyed. The sales associate asked if I would like a different car that was already available. I said yes. I’m glad they did this because if not, I would have had to wait even longer.
I was finally walked to a car 45 minutes after my arrival. The car I got had an empty tank and I had to go fill it myself so another 15 minute wasted. Would have been at least an hour if I had to wait for my car to get cleaned. All this WITH a reservation.
In my opinion, this location is understaffed and poorly managed. Upon returning the car you, again, always have to wait in line, then wait for the associate that helps you to go out to the car and to the walk through, then come back in and ring you up. This process takes up to 30 minutes sometimes. The whole experience is just sub par when compared to an airport location where the associates are well trained, efficient, and consistently asking if service is ok and if they can do anything better. Nobody has ever asked me this question at this location.

DANNY, THIS STAR IS FOR YOU!
Danny was the saving grace for this place. He got me in and out when I went to pick up the car. Drop off is another story. Now I will preface what I am about to say with this; I will have to look up their policy on giving rides. That being said, you couldn’t take me FIVE MILES to the trolley so that I can get back to base? The person at the front desk then says «Can’t you just do an Über or something like that?» Really? 5 miles? Took everything inside of me (and my wife calming me down via text) not to lose it in there. Not to mention the entire reason I needed a rental is bc I’m waiting on my car to arrive cross country. The ineptitude and condescending tone of the front desk attendant was unreal.

Called to ask a simple question, and have been on hold for 20 minutes and counting!
Great service right? I had to hang up and call again to get my answers.

review is slightly skewed since i have only used their services as part of my car insurance claims — getting a $ 30/​day allowance. but i gotta say, this enterprise has always treated me right, and typically gives me cars better than I expect. perhaps my string of bad car fortune has been a contributor. but ya know, shows they care and are willing to make things work for you. last year they gave me a higher level car than was in price point, so I could have something comfortable and comparable to my premium model car that had been totalled. I really appreciated that since I was stuck in it for 45 days while i worked out my new car deal.
they will pick you up and drop you off if you live relatively close… and always do that efficiently. they don’t nickel and dime you for minor things (I’ve never paid outside of the rate) and their car drop off section makes the return process quick. my last rental was a 2015 nissan altima premium car that was slightly nicer than I own, only have 5k miles on it, and a completely full tank of gas. man, i really want that push button start now that I experienced it…
friendly, efficient and not pushy with trying to get you to purchase the extra upsell things. as long as you have car insurance already you should be fully covered to opt out on their protection. if you need a rental this is a good location, and the in-​city locations always give you the better rates.

I ALWAYS rent from enterprise (even fr different cities) and I ALWAYS have a great experience. Everyone is always pleasant and they’re lenient with the grace period of when i return the car. The rates are competitive and most of the time lowest amongst other companies like Avis and Budget.
This particular Enterprise is also wonderful and I def recommend renting from this place. Sometimes if you’re lucky, they’ll have donuts for you in the morning! (= YUM!

I had a very good experience at this Enterprise. I needed a car for about four days, and these guys were sure to help me out, at a great rate of $ 24.99 per day. When I came in, I only had to wait for about five minutes, to be helped at the counter, and after that, I was out the door about 15 minutes later picking my car and driving off the lot in a Chrysler 200.
The vehicle was clean in and out when I drove off the lot and in very good working order. Everything inside the vehicle was in working order and easy to use. When I return the car, I received very polite service at the drop off and at the counter. They were very sincere about asking if I enjoyed my business and if everything was satisfactory with their service.
I really liked that the whole process was so easy and they even picked my up and dropped me off after I was done. Well done, and I would conduct business with them again.