Enterprise Rent-A-Car

I truly had a great experience here at Enterprise. The associates were friendly and helpful with the car rental process and the car was great. I will definitely rent from here again. Thank you!

Matthew, the branch manager is the only person you should speak to. The other lady has bad customer service. Non-​stop on the phone while talking to you. Not friendly attitude. At least they know their prices but it’s frustrating sitting at a counter and getting ¹⁄₁₀^th of the employees attention

Fast and great service — could not ask for better service. In my experience, this is very typical of Enterprise. There was no hassle at all, and the personnel at Enterprise couldn’t have been more thoughtful.
I’ll certainly see you again, Enterprise!

I received a call to verify my rental around 10am. She stated they had «plenty of cars and would have MANY to choose from» as I was worried the vehicle I was going to receive. My reservation was for 11:30am and I said I’d be in around 11 – 11:30am. Once I arrived it was super busy and I became increasingly fearful of the vehicle if receive. Once it was finally my turn exactly what I feared occurred! Was told they had no more cars buy a white and red Corolla! I was horrified being those are the two colors and vehicle type I DID NOT want for personal reasons! She further told me I could contact the Poway location and check the inventory. After about 15 mins of waiting for Poway on hold I finally was told they also had no other vehicle. I reluctantly had NO choice but to get the red one because it’s ALL she had aside for a large SUV which she said would cost double the price I’m paying! Once I got into the car they closed there doors as they were now closed and I was hesitant to get in because the seats and floors where stained horribly! The car was still dirty and smudge all over! It had ¼ of a tank and I set on my way to leave with no other choice! As I drove off reaching 35 – 40 miles per hour the car started to shimmy! MY GOD WHAT MORE can go wrong! I tried contacting other locations but they kept me on hold and now it’s almost 2pm as they are closing too! I’m now forced to drive this car to the airport in hopes they can resolve this issue! Maybe I need to call there customer services number sigh! I’m just so upset!!! Won’t EVER RENT AGAIN HERE!!!
Update: Ended up going to airport and picking up a car that was much more comfortable and reassured by the customer service line we wouldn’t and shouldn’t be charged more for this new vehicle even though it was a larger car. He also stated he left notes which some how weren’t showing up for the branch manager! But to my surprise once returned I was in fact charged more. I did speak to the manger and he stated «nothing wrong with the returned vehicle and back on the road again»! Which has NOTHING to do with the fact that the car wasn’t safe feeling and shimming while driving while we drove it! He stated as a «curtesy» he’ll be giving me the refunded difference. STILL won’t rent here ever again!

The staff at this rental site are particularly good and customer-​friendly. I picked up the car on a Saturday morning and there was quite a wait, so I will keep that in mind in future but the staff did their absolute best to attend to everyone as quickly as possible and stayed very professional with the phone ringing, people dropping off cars, and one lady who had had an accident. If you allow for time for the pick up, the experience is otherwise great.

My experience with Enterprise couldn’t get any better. My car needed to be repaired and the insurance company offered me a rental car from Enterprise in the mean time. I didn’t actually want to rent a car because I thought it was a lot of hassle. However, Enterprise reached out to me and said there’s a reservation under my name and asked when and where am I going to pick it up. I had to call back a few times to confirm my pick up location because I didn’t know which repair shop I was dropping my car off; but all of the representatives I’ve talked to on the phone had been super helpful and friendly.
After I dropped my car off at the repair shop, they picked me up from there and took me to the rental car center. Kevin was really helpful and friendly and made the whole process enjoyable. It went smoothly and quickly and I was out of there in no time! I highly recommend Enterprise because of their efficiency and excellent customer service! I will definitely choose Enterprise if I ever needed to rent a car again.

We rented a car recently from them. I was looking for a vehicle around $ 45 per day. The representative said they have no availability. So he gave us a car of $ 24 per day and promised to upgrade it the next day. Next day when I called them they said sorry v don’t have better card still. For 4 consecutive days they said the same thing! It’s hard to believe that the people who had to return their overdue rented cars didn’t turn in for next four days!
The car they gave me did oven have a Bluetooth.

My husband was in an accident, so I made a car rental reservation at the Mira Mesa location. I called back to ask if they could pick me up because my husband had to take my car to get to the urgent care clinic to get checked out. I was told that they could not because they don’t pick up in Del Mar. I told her that I already called their closer location, but they don’t have a car available. She said they could not pick me up because that is not their area. This is strange because about a month ago I rented from them and they drove me home (which took less than 15 minutes). The agent at the time also talked about driving to Del Mar in the past. Is it too close to closing time I wonder? It’s too bad for us that my husband’s accident didn’t happen at a more convenient time.
Enterprise Rent-​A-​Car left me high and dry when I needed them and I never want give them my business again.

I have extensive experience with rental car companies and Enterprise is my go to place! This location is much better organized than the location on Miramar Rd. The staff is friendlier, the cars are SAFE and well maintained, and they are well organized here too.
I had a small snafu on my receipt (missing license plate #) which caused a delay in getting my toll road payment processed. After a few phone calls the issue was resolved.

Quick, simple, easy and friendly. I had to get work done on my car and needed a rental to get me back and forth to work until I could get the work done on my car. I called this location and they were open til late enough for me to pick up a car when I needed it. The staff was friendly and got the job done. They were pretty busy when I got there but they got people processed and got me taken care of quickly and efficiently. «Q» helped me out and she was very funny and full of smiles and I got a choice of available cars to pick from.
I ended up using the car for 2 weeks while I got the work done on my car and dropping the car off was quick and painless. If I need to rent again, I will happily go here again if I have a choice!

I used to like this place. It is fairly close to my work place and I was usually able to find pretty fun cars to drive for the weekend for a very reasonable price. However, I made a reservation for the weekend a couple of weeks ago and I agree, the male manager is kind of rude and acts like doing me a favor for renting me the car. It was late Friday evening and most of the cars will go no where in the weekend, but he refused to get me an upgrade. I ended up paying extra to jump from intermediate to standard. And, are you kidding me? They are calling the VW Beetle a «standard size» vehicle? Are we back in the 1900s?

We rented a car at our most recent weekend getaway up the coast. This Enterprise is located across the street from Green Flash (YEAH!). Grab a brew while you’re in the area.
The fiancée ended up getting an upgrade since they ran out of cars. SWEET, a black Dodge Charger. Vrooommmm vrooommmm… Man was that car loud and powerful!
We had a good time with our car since it had a lot of room. Quick and easy. The only thing I hate about rental cars is the smell. Why does it always smell like puke?!

I had a 30 minute wait on a Monday, which is somewhat understandable. But what isn’t forgivable is if you’re the only person there eventually, and 2 out of the 3 employees are calling people back (not answering calls, but calling) instead of acknowledging you. And to add insult to injury, the one vehicle that they can offer you that is available is a pick up truck, and for $ 39.95 per day excluding insurance. That’s higher than all previous daily rentals from Enterprise in the past 3 years. I will not be returning, and here is one of the many photos I snapped while waiting:

Overall a good experience. I rented a car while my car was being serviced. The car served its purpose but could have been in better cosmetic condition. I ended up exchanging the car the following day because the interior stains were going to be a problem for friends I would be transporting. The exchange was handled professionally and I think the workers clearly work hard at this location. I would rent from this location again.

After leaving my car at Fix Auto Miramar for collision repair last month, Emily P promptly deliverd a vehicle to the shop for me.
A few says later Branch Manager, Richard O, helped me change out the car to fit my insurance coverage better. He could not have been more congenial or accommodating.
Gayle R. picked up the ball from there and expeditiously got me on my way.
When I had to rent again a few weeks later i received the same kind of
prompt and efficient treatment from Emily & Gayle.
I told them that they should lead workshops for other companies on how to be consistent, 5 Star customer service reps as they are.
I’ve had good experiences at other Enterprise locations, but i found the team at
this Mira Mesa location to be Exceptional when it comes to customer service.
It was worth taking the time to note it here.

Friendly staff, cars were very clean, and the rental process was fast & easy.

Worst customer service ever… Avoid them like the plague. They promised me a pick up from home and informed me 10 minutes after the pick up time that they were unable to do so although I had called just an hour before to confirm. There is a chance I will miss my flight because of them. The manager Nikko told me that the person who took down my information was not aware of their policy — how is that my fault?

I always get a family discount so i’m happy.
Wish they had more workers on Saturday, it’s pretty busy.
Also wish they had a bigger selection of cars (like at the airport location) so I can upgrade or choose a different color.

My car was in the shop for repairs, and my insurance said that rental from Enterprise is covered while my car was out of action. They do have a pick-​up and drop off service which I didn’t use, initially because I didn’t know about it, and then afterward because I couldn’t be bothered with it.
In the store, they were very polite though I already was annoyed when, on the phone, they kept trying to push an upgrade on me. My insurance covers $ 25/​day for car rentals, I asked for the compact $ 22/​day. The guy kept asking if I was sure I didn’t want the slightly better $ 24.50-$ 30/​day cars which would be «more what I’m used to»? Yes, for the 10^th time, I’m sure. Because my insurance took care of everything, all I did was waive the insurance coverage and not think too much about it. All my paperwork was taken care of, so any in-​store dealings were superficial and quickly over.
My car was finished with its repairs about a week (and a half, maybe?) ahead of schedule so, (yay!) I go to pick it up, and dropped my rental off early. The check I got back from my insurance company for the difference between «allowance allowed» and «money actually spent» on rentals is only $ 11. Reason? Enterprise charged them for even the days «anticipated» for use, even after I had dropped the car off and they were making money renting it out to someone else.
It’s not really about the amount I got on the check (I didn’t even expect that), but the idea that they were charging for a service that wasn’t being provided. It felt like a deception and a cheat. Not cool, Enterprise.

Worst experience ever! Avoid at all costs, they don’t know what they’re doing, and have bad customer service! I wish I could give 0 stars, stay away from this place!
1. I was picked up an hour and a half late.
2. The car that I was promised was not there.
3. The car I was given wasn’t clean
4. The car I was given didn’t have gas. So I had to be taken with one of the representatives to the gas station to get gas.
5. They over charged me!