Enterprise Rent-A-Car

I’ve used Enterprise several times, usually when I’m having my truck serviced at Courtesy Chevrolet. The office at 950 Hotel Circle is top notch. Their customer service and attention to your needs is excellent, would highly recommend them over any other car rental agencies!

This review was supposed to be about the Camino Del Rio South location and not Hotel Circle. I posted before I realized that and do not know how to transfer. My apologies Hotel Circle.
During a time when customer service is pretty important it saddens me that I even have to write one of these Unilocal reviews. I despise Unilocal reviews yet here I go.
Unfortunately my car broke down on me after work on ¹¹⁄₆. I immediately made a reservation on line to reserve a car for the following day at 12 noon. After getting my car towed to the mechanics I mad my way to the Hotel Circle location where my reservation was set. I was already having a hard time not getting frustrated was not expecting what happened next.
First of all I get there at 12 noon and door is locked. Graciously an older gentlemen that was already inside opened it claiming it was locked by mistake. We chuckle. I proceed to the counter and soon was approached by a man named George who worked behind the counter.
Me: «Hi, I have a reservation I made to pick a car today at 12 noon»
Him: «Okay»
I gave him my name he then proceeded to poke away at his keyboard for a minute or two.
then lifted his head.
Him: «Can you come back Monday? I have nothing.» (Abrupt and without a care)
Me: «Huh? I made this reservation yesterday»
Him: «Well, we don’t have anything. I just gave my last one to this man» — pointing to the older gentleman who let me in the room.
Me: «What? I need this car because my car broke down. I cannot wait 3 days until Monday.»
Him: «yeah, well we close right now and the only location open until 6 is our little Italy location you can try there.»
Me: «What, you do not even let folks know by email on a reservation placed on line?»
Him: «Nope»
At this point I just walked out. I could not even believe the horrible customer service I was given. No I am sorry, or deeply apologize, not anything. Not everyone is looking for a fix but we do like courtesy especially when the Enterprise rep has no knowledge of what their customer could be going through. Why they need a car. I had to walk out because at that point I wanted to yell.
I have rented several times from this location and always been satisfied with the customer service provide until now. He was flat out rude and unsympathetic.
I then called the F street location down town to see what they had. I even gave a brief overview of the customer service provided at Hotel Circle. Again, simply looking for some apology or anything. She did none of that. She did not even apologize for his behavior on behalf of the company she works for instead just blew off what I said. I am completely blown away on today’s events. I work in customer service and by gosh know we do not want bad word of mouth nor do we want Unilocal reviews.
I reserved a car I am supposed to pick up at the F street location today at 3:30 pm although have yet to decide whether I even want to do business with Enterprise again. I may just go somewhere else and am sure to give that advice to others.
May you change your ways Enterprise.

Excellent customer service. This will be our location of choice when visiting San Diego.

Enterprise is my car rental of choice. This location did not disappoint. Always courteous and efficient. I made a last minute reservation online and while waiting for a car to become available, they kindly drove me to a local restaurant and later picked me up.
The car was clean, both the check out and check in were fast. I’ll definitely rent again from this location if I return to the area.

Watch these guys! Theyre gunna nickle and dime ya!
In case heads dont know, standard procedure for Enterprise is to give a 1 hour ‘grace period’ when dropping the car back off. Unfortunately, these guys dont seem to abide by that graciousness.
«Because you rented from a different location i cant remove the hour over charge.»
«Ummmm im clearly within one hour as stated on the ticket, id appreciate if you could take it off for me.»
«No i cant do that, i dont want to take $ 11 from the guys that rented it to you, they have to take it off.»
What this fine fellow failed to recognize was that i know, for a fact, that he is LYING to my face. Ive had other locations remove the hour over-​charge MANY times for me, sometimes without even having to ask!
…already in a not-​so-​great mood, i exercised a relatively new concept for me — self control. Fine fellow… youre welcome!
Yea i mean, why go off on the chump, knowing that id be able to get the charge removed from the GREAT Enterprise location that i originally rented the car from?
And yes, i called you a chump on Unilocal.Prrrrrobably better than lighting you up in your office, no?
The Camino Del Rio location isnt that far away, if ya gotta rent from Enterprise in this neck of the woods, id suggest going there. If you get charged for all kindsa BS, it truly is your fault, how many times do i have to say in my reviews… BE AN EDUCATED CONSUMER!

These guys were great. Made it easy — didn’t try to sell me any «stuff» I didn’t need, didn’t try to switch the deal. That happens a lot when renting a car at the so-​called «cheap» places. Enterprise is very well priced and the service by this particular office is stellar. One gentleman shared his pop-​tart with me as I was running late and had no breakfast! Thanks!

I have rented from this Enterprise Location before and they are my go to car rental place. They always have a good rate that is better than the competition. I like that they are not at the airport, so I do not have to pay all of those fees associated with the airport. The entire staff is friendly and professional. They really try hard to make sure that you are happy with your rental and they stick to the quoted price. I have nothing but great things to say about Enterprise, Hotel Circle, North.

If I can make this 0 star I would. Bad customer service the hell you can’t trade in an suv for a car to rent. Same day rent for a same day trade. You all need to step your game up. I cant trade in a chevy captiva for a chevy cruise? Might as well call corporate on you guys!

Rented on line and the closest to pick-​up was Fashion Valley which was only a few minutes away. Wanted an Impala but got a Nissan Maxima which was comfortable and steering was sporty, handled the road great. Curtis called a couple of days later and located a Chevy Impala for us and our guests. Both of these cars are 2015’s. The Impala was a dream car to drive and the handling superb. Curtis got us in and out of the office quickly and on our way. It’s a breeze at Enterprise to rent beautiful cars and have great personal service from Curtis who came thru with the Impala. A big thanks to all. We had a nice vacation! Will rent again from Enterprise.

Rented here 10÷10−10÷13. They didnt have a car ready for me which was cool, it was a busy weekend plus I was an hour early. The staff was super nice and apologetic. I did receive an «upgrade» though to a full from a compact (only cause they only had 2 choices and I was the nicer of the two people there to be fair) I’m a National Executive so typically I go with them but Enterprise was ¹⁄₇ the price that weekend so yeah… went to the sister company =)
Service was friendly, I knew about the deposit, insurance, etc… they were professionals during the whole transaction and joked around with me which is a plus always. Dropping off was a breeze, the guy even tried to give me an über coupon to get a free ride back to the airport but I’m a lyft type of guy =)
They would have gotten 5 stars if the car inside was clean but since they were in a rush and it was closing time, I didnt get a completely clean car so yeah… still overall a good experience.

staff were very nice and responsive. I call them last hour before they closed because i had an emergency needing a van. They call me back in 30 minutes to pick the van up. It was so impressive. Will come back again.

I used to rent cars through Hertz but now I’m an Enterprise girl! I had nothing but superior service and I am one satisified customer. T. Renee Carter is the branch manager at this location and she is the one that helped me set up my reservation. She got me what I wanted with no problems at all. This was the least stressful part of planning my trip! I highly recommend Enterprise and this location if you are looking for a rental. Just tell T. Renee Carter what you want and she will do her best to make it happen for you!!!

This would have been a 5 but the car was given to me with very little gas in it and in fact it hit a red light approx. 20 miles after I left the place. They did waive the gas refill at the end but they made out on the deal because I had a ½ a tank left when I dropped it off. Also the car upholstery was stained and very ugly and dirty.

First time renting a car and it couldn’t have went more smoothly! Ask for Matt! When we arrived for our appointment he was the only one in the office (which was packed!) and it seemed as though someone had called out sick. He was on the phone with a customer who I could tell was giving him a hard time, had another customer in the room (who was a total jerk), and me waiting. He kept his cool the entire time even with customers acting up, got my rental taken care of
In minutes and did it all with a smile. Very impressed! Will definitely be back and be sure to ask for Matt!

I have been to this enterprise numerous times while my car was having warrantee work completed. Every time I go in the oy vehicles they make available to midway customers are the vehicles never rented: SUVs, Minivans, and this gay base model white challenger. All of the cars people want to rent (compact or standard) are held for regular customers. They believe they can stonewall people from midway into cars nobody wants. Every time I have been in I have simply requested to go to another dealership that had something in stock. This time when I made that request, the woman behind the counter decided to call my service manager at midway and tell him quite loudly «Mr.Ryan does not want to drive any of our vehicles», almost in a highschool tattletale manner. I waited till she hung up and told her she was an unprofessional child, and that this enterprise would not be receiving my business again through dodge or otherwise.

Great service and well-​maintained cars. The employees are very nice and accommodating. The company, however, always seems to have hidden charges for the car and the hours of operation at this location are not very convenient. The online booking system was good though and I like that they pick you up and drop you off free of charge. USAA has a pretty good discount agreement with them, so that helps too.

Drove around a crappy Nissan Cube for 3 weeks as an insurance rental, billed for extra days because of the insurance company and auto shop error, not Enterprise’s fault on that.
BUT, when I went to drop off the car and get a ride a mile from the auto shop the location said they don’t drop off there so I had to drive to the other side of the freeway to a location about ⁵⁄₈ mile away from the auto shop so they would drop me off. Weak.

Rented a Chevy Cobalt for two days, and was pleased with the car and the Enterprise staff’s polite service.
I was hoping for a better price, wound up spending $ 160 for the 2 day rental, limited insurance, and GPS rental.
I’d recommend Enterprise for the quality of the car (it was clean, ran well, etc.) and the friendly service, but I’ll spend more time shopping around for a better price next time.

Here’s a list of the things I want in a car rental:
Reasonable price
Decent location
Clean cars
Good service
Here’s a list of what this Enterprise local location provided:
Extremely reasonable price (so much so that renting a car and driving to SB was cheaper than two train tickets)
Decent location (as judged by proximity to my home)
Clean cars
Unlimited mileage w/​in CA, NV and AZ.
Good service including overnight dropoff so we wouldn’t be charged for another day.
Of note: this location is at the Handelry Hotel, but a google map and/​or Garmin Nuvi will get you there with no trouble so if you don’t know where the hotel is, you’re still okay.

Contacted the BBB in the matter, and they sent me a response letter from Enterprise Rental Car stating that I was abusive, and they had to call security at the Handelry Hotel to «physically remove me from the premesis». The only person that was abusive was the staff, and the only threat I made was to call the police. I NEVER EVEN SAW SECURITY! THIS IS JUST MORE BS TO COVER THEIR BUTTS! I am currently seeking their BBB status to be lowered so San Diegans, and its visitors will know to steer clear of this rediculous debacle.