Excel Cleaning Services

STAY AWAY! No shows. Nobody answers their phone. They offered me a free service to make up for the previous errors (showing up hours late, showing up unannounced, sloppy incomplete work), and then failed to show up. I can’t imagine how they are still in business. What a disaster.

Stay clear!
My wife and I ordered a move-​out cleaning for a house we had rented. After TWO no-​shows and an incomplete job (didn’t really clean everything) we are still trying to get them to finish their work. Blinds were still dirty, the oven wasn’t all that clean, window runners were filthy. Customer service could be better. Besides rescheduling for a third time they have only offered the most minor «compensation» for my wasted time and effort. Evidence points to their cleaners flushing some kind of paper towel down the toilet, which caused it to overflow and bring the plumber out. Because the blockage is «documented» they claim it was pre-​existing and no their fault. But tell me — how does a paper towel get flushed down the toilet in a vacant house? It was working before the cleaners showed up. After they left it was clogged. Hmmm…
Management acts like they are trying to be nice and help, but talk is cheap — it’s the action I’m concerned about. I’m at the point where I’d rather spend an hour and finish the cleaning job myself than have to call these people back. I had used them once before with pretty good results, but I will *never* call them back to clean my home. There are plenty of other decent cleaning services in San Diego — choose one of them. One star is far too generous for this company.