Fedex Home Delivery

this place sucks. the drivers are lazy and don’t know how to ring a door bell. my packages have not made it to my house twice now and its infuriating. then i call customer support to see if i can have it delivered again the same day and they cant do anything but have it delivered the next day. oh joy another day for them to just do it again. some one here needs to be fired and new leadership and some type of accountability needs to be enforced. the idiocy that occurs here is just ridiculous. are all of the people that work there the most incompetent people on this earth? its as if everyone there has inbred with each other so the gene pool is as shallow as a rain puddle.

I had a recliner today, I live in the 2^nd in a condo. The driver left it at the bottom of stairs, in blocked the stairs. I am 65 years old and disabled, no way to carry this 80 pound box. Thank goodness for my next door neighbor because he got one of friends to bring it up. Fedex should have brought it up. If I could give them no stars I would.

Waited all saturday, guy doesn’t come and at 11 pm enters I wasn’t at the residence. Now they’re making me wait until wednesday. Guy on the phone sucked. Use someone else.

Just the worst. Just idiotic. I’m pretty sure it’s just the drivers that are so incredibly incompetent. They did not follow dropping instructions and took my package back to their office, 1 hour away. I went to the office at 8 pm and the driver is not back yet, even though they told me he’d be back at 6.
SAVE YOURSELF THE TROUBLE AND USE ANOTHER DELIVERY SERVICE!
YOU ARE ONLY GIVING YOURSELF ANOTHER ERRAND TO RUN

So bad that I have no words. It’s as if they don’t deliver, period. They state that 2 attempts were made to deliver, but there’s no note, I arranged for friend who was home all day to receive package with detailed instructions of which apartment to ring, (next door) for 2^nd attempt. Additionally, my roommate was home a good portion of the day. It’s very easy to find, but somehow no one came by today with package, so… Bottom line, these people don’t do deliveries. Why would Fed Ex/​Amazon trust them within business? Beats me.
I was told I could pick up package, but hours at work keep me til after they close. Grrr.

Awful. Awful. Awful. Said they delivered when they didn’t. Promised to call back within 2 hours and didn’t. This business is the worst.

Same complaints as some of the other reviewers. Horrible service! Tons of misplaced packages, lack of delivery attempts, consistent late deliveries, etc… It seems no one, not even management, is held accountable & I’m always left wondering if I’m ever going to receive my packages, even after calling 5 or 6 times & talking to customer service & customer advocate reps. Still waiting on delivery that was supposed to be delivered 4 days ago. Miramar facility management guaranteed the FedEx Customer Advocate rep I spoke to that another delivery attempt would be made tonight but so far at 11pm, still no attempt. Simply unacceptable!

I had missed my home delivery. I called the office around 7:15am next day to make sure they have my package and hold it at the location. Customer service was very nice– he confirmed that they will hold it for me. I picked my package up at 10am and he remembered my name and the box. It took 2 min to get my shipment!

I will NEVER use FedEx to ship anything!!! The driver left the delivery note in such a weird location (not my front door). We noticed it after Attempt 2. I signed the form and left it on my front door. The driver left a Final Attempt tag. Didn’t even go up to front door!!! What if I was home!!! WTH! I called and complained last night. They agreed to redeliver today. A manager even called me and personally apologized this morning. Would you believe the driver took my 2 signed door tag forms and left a Final Attempt tag!!! WTF is this driver’s problem??? FedEx you effing SUCK!!!

Once again in the shipping method I dreaded to see Fedex as the carrier. And of course I was disappointed (yet not surprised) to see that they tried to deliver it at 1:30 PM and after calling the 1800 number they stated that the truck will not be back until after they close (lack of surprise) so I can’t even pick it up today. WTF. I guess the delivered by dates aren’t even suggestions anymore… If I could give less than 1 star I would. But it will not be news to them apparently from the other reviews. USPS or UPS from now on, no exceptions.

If I could give no stars I would — this location is HORRIBLE. They say they «attempted» delivery but I am home and never got a call. No door tag and no call to my condo (I have caller ID). I WISH I could pick a different option for delivery. EVERY TIME I have to ask them to hold my package for me to pick up b/​c they are so HORRIBLE.

The only reason why I am even giving this 2 stars is because the man I spoke to on the phone was nice, but I am still pissed. I really hope they get their act together, because I haven’t received quality service when it comes to Delivery. I had REQUESTED updates on my shipment so such misunderstandings could be avoided… Clearly Fedex needs a reminder on how modern technology works! Because I only received one update and it was from my original request. Get it together Fedex! And the fact there is no possible way for them to leave the package at a location closer before he heads back to Mirmar from all the way up in Valley Center which by the way is 40 minutes away is down right stupid. Its clearly a possibility to do it tomorrow, but why not today? Clearly making people happy isn’t important to Fedex. The UPS guy and hell even the UPSP know the situation in Valley Center I am going to take a safe bet that the driver made no attempt to even ring the gate bell and just gave up after being parked their for a moment. If I didn’t need to sign for these packages I wouldn’t have to be writing this and maybe would consider using Fedex again. clearly I won’t without proper proof they are capable of not screwing up a task as easy as leaving a package at someones door…
Again
GET IT TOGETHER

Missed deliver so I called and they said no problem will be out tomorrow. Waited all day, called and was told they left a message they are not coming– I need to pick up. No message left. I asked if they knew where my package was and they said yes, but could not tell me exactly where. Was told they would call back but when I call them they have no recollection?

Two days in a row, the driver scans an «Exception» right around 5pm (AKA too late to do anything about it). Both times, he didn’t even bother coming to my door, calling my number (clearly listed on the label) or leaving a slip of any kind. He just didn’t feel like delivering my much-​needed and long-​awaited package so he just didn’t do it. Calling the 800 number was totally futile. Finally, I had to take matters into my own hands. I asked the FedEx agent where the depot was where my package would be returning to and I went there and waited for the driver. He showed up and after a bunch of backpedaling (I, uhhh, don’t have a key… I couldn’t leave a slip on your front door because they just get cleaned off… Why didn’t I call you? I uh, dunno. I’ll definitely do that next time.) Whatever. I got my package and was on my way… but I shouldn’t have had to do that. Bad form, FedEx. It’ll be UPS for me from now on.

By far the WORST Fedex Office I’ve dealt with.
Here’s what happened:
I ordered something online and it was shipped using fedex ground.
The package was supposed to be delivered on 03÷19÷13. I was not at home that morning and supposedly «missed» the delivery (at least according to the tracking system). The strange thing is, all my roommates were at home, and none of them heard anyone ringing the door bell, nor was there a «Sorry we missed you, will come back tomorrow in the (AM/​PM)» slip that you usually get when you missed the delivery.
According to the system they would try again the next day (03÷20÷13). This time, I was at home, but sleeping, and supposedly «missed» the delivery guy again. Once again, no door bell, no missed delivery slip. At this point, I’m getting a rather strange feeling, but decided to give them the benefit of doubt and wait for another day.
Here comes the interesting part:
Today (03÷21÷13) I woke up early to study for an upcoming test. at around 7 AM PST, I checked their tracking system again and it indicates that my package was loaded on the delivery truck at around 6AM PST. «Finally, I’ll get the package today» I thought, but NOOOOOOOOPE. at 10:06 AM PST, I decided to check the system again and I got the same big red text message that says «Delivery exception Customer not available or business closed» again. The time-​stamp of the message states 10:03PST., I rushed out the door, and again, no slip, and no sign of the delivery truck anywhere. It then hit me: THE F**KER WAS NEVER HERE!!! He’s never been, for the past three days. Wasted another 30min contacting customer service who then connected me to this shipping center, who straight up lied to me, telling me that the little sh*t-head who calls him/​herself delivery man/​woman knocked and rang the door bell but no one answered. BULLSH*T
And now I have to personally go to this sh*t-hole to pick up the package myself tomorrow. Hopefully it will be there.

This is for FedEx’s Home Delivery pickup service.
I am completely outraged! I’ve been using FedEx and
for years for both business and personal shipping services. Everything was fine in the Seattle and outlying areas, but since I’ve moved to San Diego, I realise I am not dealing with the same reputable people.
I called and scheduled a pickup for a package, which I was going to leave at the office of my apartment building to be picked up on Dec 5^th. I happened to go in to the office (for an unrelated matter) on the 10^th and saw the package sitting right there in the delivery area! That’s 4 normally-​scheduled pickups missed, plus the one I specially scheduled! I called again and no one could tell me WHY it was missed (it’s a really obvious package, large and colourful, in the normal pickup area), but I scheduled ANOTHER pickup. This time I made a point of writing down the confirmation number (I never do, usually, because there had never been any problems).
Cut to my friend in the office calling me and saying the FedEx guy just came, saw the package and refused to take it! He said he was Express and it wasn’t his job. (That may be, but it’s someone’s job and it was a scheduled pickup). I called FedEx AGAIN, and was told the guy who was supposed to take it (don’t know if it’s the same one) had already been and gone. And didn’t take it!
So they say they’ll send him back (this is around 4PM), and he’ll call me before he gets there (I don’t know why… just TAKE it!), well, he never called me, but someone finally took the damn package, now almost a week late! This has cost me extra money and potentially bad feedback and I’m furious. It’s unacceptable.

Oh please! I’m sure they are nice about shipping your stuff but fat chance receiving a package. No wonder they offer free shipping! Promises of free but apparently «free» means you have to beg them to keep your package in the Miramar complex (instead of having them drive it around San Diego area) so that you can actually get it yourself. They should call it Fed Ex «well, we might get it to you. Who knows cuz we’re unavailable.» Or Fed ex «oh you wanted that!!!»

This shipping center has restored confidence in Fedex for me. I have had less than helpful experiences at the regional Fedex Kinkos around the UTC area. However, the staff here has gone above and and beyond with shipping problems. I would specifically like to thank Diane for all her help. With my two shipping debacles with my short lived HALL wine club membership, I had several issues with delivery. Diane and the driver she contacted on my first adventure, were very helpful. With her help, I was able to contact the driver and meet him to pick up my wine order. The second time, my wine order was shipped earlier than they had reported and I was out of town. I went to pick up the package, and besides being all around pleasant, she informed me that I can ask them to route the package to a Fedex Kinko for pick up since they have later hours and they can hold the package for 5 days. She also told me that it is a little known fact, but at the shipping center they can hold it there for 14 days. The only down side to the fedex home delivery center is it’s hours. They are closed Sunday and Monday, and their hours.