First Sight Vision Services

The dr was great and shared lots of good info but the sales associates who put in your info and order once you’ve selected a pair of glasses was slow and needed assistance three times while helping me. Nothing like getting the new person or someone with less experience it’s so aggravating. I went shopping while the associate finished typing super slow my info into the computer. She’s so lucky that it was Christmas even and I fought all urges to speak with her manager. My appointment was at 12 in the afternoon with no other people in site and I was still sitting there at 1:40 getting helped.

This place was a bit hard to find at first arrival. I went in last week to have my glasses upgraded and you have to find the door past where the glasses are actually located for the eye exam. On a whim I asked them to check my insurance to see if vision was included because I did not think it was. The first thing the receptionist asked me was to see my medi-​cal card. I was so offended. I was dressed nice, my hair was combed… what made her decide that I was a welfare medi-​cal recipient? I took a deep breath, flashed her a dirty look and got my PPO card out and handed it to her. I came here because of a commercial that I saw in reference to a plan if the glasses were damaged. This place is in need of a cleaning, a deep cleaning. The chair were so filthy that I would not even sit down. The chairs have white fluid stains and hair all over them. YUCK. Ok, so I get past that part and meet Dr. Loa. She has a welcoming smile and is very proper. Dr. Loa made me feel very comfortable. The exam was quick and almost painless. That room was also in need of someone to come in and clean in there also, not just clean power clean. Next, door is where my customer service experience was just amazing. I was assisted by a young lady and I can not remember her name I promise to come back and add her name when I go get my glasses because you need to know. She took me through all of the frames and helped me pick out a pair. She was extremely knowledgeable and also had a fashion flair about her. She was concerned with the weight of the glasses and the style that will fit both my face and lifestyle. Her customer service was very reassuring that I picked the correct pair. After me mentioning about the filthy chairs she allowed me to sit on an employee stool. I know I sound like a snob but that is just what happens when you get past your twenty’s… Gross is just what it is. A few hiccups but ended up pretty successful. I hope my glasses will help me to see better. I would also like to see the Dr. get more of an updated station like Kaiser had. I am excited to get my glasses.