Forever 21

This forever 21 location is quite smaller than other locations I have visited. Meaning limited selection and small sizes go fast. You cannot bring drinks or food of any sort which I find so odd because all the other forever 21’s I’ve been too have never had that rule. So I threw my drink out even tho I had just bought it. I mean, it’s a mall. There’s a food court. At least the girl that told me was friendly about it.

Horrible. My sister was going to buy my nephew clothes here and not even 5 minutes in, an associate informed us we couldn’t have drinks in the store ! My sister had water & is 5 months pregnant & not to mention it has been over 90 degrees this weekend. She said ‘her manager’s rules’ We left & went to spend $ at Guess instead. Will be calling corporate.

They don’t let people in with drinks. You aren’t Gucci or something relax lol. And it’s an outlet

Long line winding through store and we finally get to the front of the line and two registers are closed. :\ weird

The worst customer service ever! We went during holiday hours, me and my boyfriend went to the fitting rooms. No joke we waited 5 minutes for a lady to finish a conversation with another customer. There was fitting rooms right behind her open, but not once did she acknowledge us. Later on we went to check out and the line was super long. This guy worker yelled out debit or credit and opened a new mobile lane. My boyfriend and I got out of line and we were in the middle of the line so were like cool we can get out faster. There was someone in front of us and the tablet they used wasn’t working, so we got out of the long line for nothing. They told the lady in front they would ring her up next, then they looked at us and said we had to get back in line when we were halfway through the line in the first place. I responded with «the guy clearly said debit or credit» and the worker said «no, I only called the lady». When he clearly didn’t. The red head manager didn’t let me finish and she cut me off and rudely said «that’s fine!». While waiting to be rung up the guy worker kept mad dogging us the whole time. Best believe we will not be coming back to this unprofessional forever 21.

I used to work at 2 different Forever 21’s.
I get it, it’s really hard to customer service when your shift is basically trying to recover the store.
I KNOW FOREVER 21 IS NOT AN EASY PLACE TO WORK AT. You’re constantly cleaning up after messy, disrespectful teenagers, or girls who swear they bought a lifetime guarantee on $ 10.80 jeans. I get it’s frustrating at times.
But this is not the first time I’ve experienced this, and it bothered me so much today that I decided to write about it.
This location is closest to my house, but it also happens to be by the border of Mexico.
I walked in behind a group of Hispanic women, all warmly greeted at the front door. And then when I came in, I know the «greeter» saw me, but she did not say a word. AWKWARD???
Then, I needed help getting something down but didn’t want to reach for it myself (because I hated when people used to do that at my store and mess up a rack!). Well, I must have looked around for someone for 10 minutes… and I SWEAR, EVERYONE MADE IT A POINT TO NOT MAKE EYE CONTACT WITH ME OR ASK IF I NEEDED HELP!
All the employees were either too busy talking to each other or only helping out Spanish speakers.
I almost considered just dropping my bag and leaving, but I desperately needed new clothes. But for real, I legitimately felt like the black sheep in that store and it was so off-​putting.
I was in the store for over an hour and ONLY ONE PERSON ASKED IF I NEEDED HELP!!(and it was the girl in accessories). But FORREAL?! An hour before I was even acknowledged?!
Step your game up, F21… cus that was really rude.

I came here with my man 30 minutes before closing on the weekend. I knew what I wanted so, I headed straight to the high waisted shorts area and started to look for my size. While I was looking for my size, an old lady came up to me and said «Excuse me, did you find your size» and I replied «Yes». Even though I said yes, she was standing right behind me * give your customer some personal space *(I was squatting down, looking at the shorts) and she did not move until I actually got up. As I was getting up, she bumped into me and glared at me in a very negative way. Just to be polite I said «Opps, you scared me, I did not see you standing here». And she just glared at me and scanned what was in my hand and lightly pushed me over and started counting all the shorts. My man was standing right behind me and witnessed everything. I’ve never felt so disrespected at a store before, she was basically treating me like a thief. Rude and disrespectful. maybe she acted certain way because I was in my gym clothes. but even IF i was in my gym clothes, you can’t treat a customer like that!!!
I kept my emotions calm and waited for my turn at the cash register. When it was my turn, I asked the cashier if that old lady was the manager here, but she was NOT the manager. I wanted to call the manager to file a complaint but I couldn’t because I had to run over to the Nike store before the mall closed. Anyways, if the manager is reading this review, please consider giving that old lady some proper customer service lessons, you are hurting Mr. Chang’s company image.
If the manager is reading this, I’ll give you some info: That old lady was wearing a long light purple sleeved shirt, worked on the left side of the register (jean short area) around 8:40 PM, 5÷28÷14. Give her some proper education on customer service please. If she offended me, she probably offended many other customers too.
P.S.
usually when I complain about something, my man tells me to forget about it and move on, but this time, HE told me that something was not right. It’s really rare that he complains and sides with me.

Store was a mad house. Prices are the same as the mall. Staffed well, but staff was very clearly made primarily of part time hires who are holiday only. They put on a brave face… But, with prices the same as a mall… it’s not a «win». This was based on a store visit, during a holiday shopping marathon. The purpose of this review is to let people know how the «outlet stores» add up and compare to regular stores.

A lot bigger compared to their old store and a lot more organized. All the employees are very helpful when I ask about something I am looking for or when I call in for a specific product, they look for it and put it on hold for me (beats buying online and having to spend a minmum of $ 50 sometimes). They have a wider selection now which I enjoy.

Worst customer service! Will never shop at another Forever 21 again!

I don’t shop in this mall often (Las Americas) because there aren’t too many stores that interest me except for Forever 21. Before going my last time, the Forever 21 here was soooo tiny! So I didn’t care to come. Now it’s HUGE! The jewelry section is probably the size of their old one. The employees are 12 0938x better and more attentive. I absolutely LOVE it now and I’ll definitely come as often as I can. The only reason I give it 1 less star is because of its location. I wish it was closer and not in such a so-​so neighborhood being right on the border of Mexico.
Please bring these employees and this store to Fashion Valley. We need it!

Guilty. I shop maybe too often here.
They have a large stock but mostly just a couple of sizes from the same item. Which is sometimes a problem. But the large selection and good prices make it up.

Dear Forever 21,
Please stop taking all my money by producing mass quantities of super cute clothes and accessories I feel compelled to buy. It’s not fair to my wallet.
xoxo,
Broke but cutely dressed girl

I truly am in love with forever21 but this store doesn’t really cut it for me. They have a very little selection and not enought sizes. I go here almost every time and I’m a small person and they never seem to have ANY small sizes! It really frustrates me because they cute stuff but not enough sizes!

really good for a forever 21 — i picked up an awesome vintage looking bamboo-​print dress for $ 6.50 last time — well-​worth the price — I’ve worn it twice and it hasn’t fallen apart yet! woo!
it’s still hit or miss, as are all forever 21’s — but this one is a tad bit more disorganized than the other stores and, as a result, has more of a «gold mine» type feel, like you are one rack away from discovering the top/​dress of your dreams.
sure all the clothes are cheap because they’re made by little kids in china and the waste from production is discharged directly into nearby lakes and rivers — that’s a huge bummer — but since i’m not having kids i think i’m entitled to some carbon offset credits to be applied to $ 6.50 dresses