Franks Mobile Auto Detailing

**LivingSocial HONORED MY REQUEST FOR A REFUND IMMEDIATELY OVER THE PHONE**
Talked to Frank on the phone today. My livingsocial deal had expired and he said the only way they would honor my «paid value» was if I used it toward the «original promotion» — — I was told it was going to cost an additional $ 106.00 to get a detail, and that I could spend $ 30.00 out of pocket for a wash (which he said was everything included in the detail minus the way job). $ 106 for a wax??? AND HERE’S THE KICKER, Frank told me I couldn’t use my $ 59.00 paid value on ANYTHING but the detail service.
–Shady.
–Bad business practices.
–Fake; felt like he happily told me to go kick rocks.
Sorry but I’ll be going ANYWHERE else next time.

Could have got a better detail job from the local drive through car wash for $ 15 without all the hubbub of «setting up an appointment». Call it «Dis-​appointment». Save your cash and go to a full service place or pick another mobil detailer. Frank just left me feeling dirty.

The owner of this business refused to do my second car (2vouchers purchased) using the excuse that I was 5 minutes late getting the second car to him. HE was 15 minutes late for our appointment. He CHEWED me out when he called to ask where the second car was saying I did not respect his time and I was making him late for his second appointment. He gives himself a 2 hour window for appointment times so the claim that I was making him late was nonsense! I would not have minded taking 5 minutes off of services for the second car for my tardiness — but it’s ridiculous to completely refuse service that I had already paid for.
He only spent an hour detailing the first car — obviously this is not even a thorough detailing.
Also, if you live in north county, he only makes appts on Monday’s for the area. It does not say anything about this in the voucher. When I pointed this out, he covered himself saying it says, «subject to availability».
This guy is obviously not about any type of customer service. He is only interested in taking your money and if your lucky, he’ll give you’ll get a car washed.
Edited to add — The comments from the business owner are LIES. Still not sure??? See the other one-​star review. Why would anyone make these horrible reviews??? Obviously, we purchased these vouchers hoping for great experiences.

I purchased 2 vouchers from a Living Social deal… good luck getting an appointment… while I realize the «first come, first serve…» basis that is CLEARLY listed in the terms of the deal, «2−3 wks out???» I called twice, the second time in an attempt to see if there might possibly be a cancellation (I didn’t think so for the 2 days later that I was calling about) I was greeted with an abrupt, almost insulted tone that I would even think I would be able to redeem my voucher that soon… I WAS in fact, asking if there were to be a cancellation, I would like to leave my # for him to call and let me take the spot… THAT’S ALL… I work on appt’s myself and to have a «back-​up» in the event of a cancellation is great! No loss of money… most people would get that, but he proceeded to explain to me that he would have to move an appt out of his schedule in order to accomodate me and that THAT «wouldn’t be fair to my clients…» well Frank, I will consider the $ 128 I paid you for 2 vouchers an EXPENSIVE LESSON LEARNED… I will consider my money a contribution to your pocket that I will not redeem after the rude, and insulting tone you used to explain your inability to understand the basics of business when it involves appt’s. I will have you know that you FAILED to gain prospective clients…(that being myself and my husband.) My recourse is in being able to write this review… word-​of-​mouth is a powerful tool that can inform the consumer… I took advantage of the voucher to screen a prospective mobile detailer for my business and my husband’s…hopefully, you will learn an important lesson about LISTENING to a prospective client…

disappointing… got for $ 60 certificates valued at $ 165 on gosandiegodeals. Was looking for a good detail-​er. Well, if that is what $ 165 get — that’s a waste of money, I can get that for ~$ 25 at the local gas station… Certain dirt spots when pointed out were claimed requiring special treatment, it came off with a soapy sponge…
Back to searching for a good detail-​er…

What great service. I purchased a discount on Groupon and called to schedule my apointment with FRank. I left a message and received a return call immediately. I was able to schedule my service within a couple of days. Frank called to let me know he could be early to my appointment. What a nice surprise. I wondered how he would finish my vehicle in the 45 minutes he suggested it would take. What another surprise that he finished in the time he suggested. Frank did a really nice job on my car. It was shiny and looked great. He gave me some suggestions about how to care for my vehicle which was a nice extra touch. Overall, Frank did a great job, he had great customer service, and I would recommend and use him again.