Garage Door Enterprises Inc

We contacted GDE for a new garage door to replace our old wooden door which has presumably been with our house since the 70’s (we just purchased house recently).
We actually were steered to GDE as they are an authorized reseller for Martin Garage Doors. In any case, we contacted them via email for an estimate (for specific model) and within a day received a detailed estimate. Once we were ready to move forward with the purchase, Mark from GDE came out to measure the garage and go over options with us. He was very helpful and followed through with everything he told us. He presented several options for us which actually helped us make a better purchasing decision (color options, etc).
We ordered the door and once they had an idea from the manufacturer’s warehouse for delivery, we scheduled the installation.
Otto and Pedro came out to do the installation and they were very professional, worked quickly during the installation. They dismantled the old door (which they disposed of) and hung the new door within a couple of hours. They were on time and knew what they were doing.
We’re really satisfied with the work from GDE. I’d recommend them. I’ve added some pics so you can see old v. new.

Update: After submitting my complaint to the BBB, they concluded that the BBB cannot assist me with this issue because it was «price» related.
They recommended small claims court.
I am still waiting for a call back from GDE.
Wow, what kind of business are you guys running???

We used GDE with our first house from the Angie’s List reviews. It was a pre-​installed garage door from the builder and it needed some maintenance. They did an ok job.
When we moved into our preowned home, we looked everywhere for someone who had the right specs (specific sized door, quality, etc.) and price. GDE was only one of few. Installation went well overall. We pointed out something a little misaligned and they fixed it.
Otto has been the technician that usually comes out to service our garage when we’ve needed it or an «oops» factor happened. Obviously, English is not his first language and it’s sometimes difficult to understand him. He’s been polite and reasonable. Though, I don’t know if he’s truly knowledgeable of his product. He seems to guess a lot of times and just tweak things to make it work.

1* review regarding Mick’s followup:
Unsatisfactory resolution. An apology or even a phone call would have been acceptable from day one. But, an ad-​hominem attack towards a customer isn’t very nice.
Lesson here for the owner: If your supervisors who work quote something, try to stick by it and not come up with a bunch of excuses on why you’re changing the price on the customer.
And, if you can’t do it based on the price that your supervisors have quoted (like you would lose money, etc), call your customer directly and explain the reasoning behind it. don’t hide behind your employees.
I have solidified my original assessment that «Mick» and GDE isn’t worth dealing with.
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BBB is awaiting more information on this complaint.
The time limit has been exceeded for the business to respond to this complaint.

Pick Your Next Step:
There is nothing for you to do on this complaint right now.
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11/​10/​2011
Dear Victor P. :
This message is in regard to your complaint submitted on 10/​27/​2011 1:08:29 PM against Garage Door Enterprises Inc. Your complaint was assigned ID 8 787 050.
This is to advise you of the status of your complaint against the above referenced company. We have just made our second attempt to elicit a response from the company. From our experience, we have learned that many times a company may overlook correspondence, or there has been a change in personnel, so we attempt to contact them a second time before taking further action.
If you have resolved your complaint with the above referenced company, please let us know immediately by calling or dropping us a note at the numbers referenced on our letterhead. If you have not received a response from the company, please be patient for a few more days, and you will receive a letter detailing any information or offers we have been able to obtain from the company. There is no need to contact us if you have not received any information from the company.
The Better Business Bureau is a non-​profit organization providing dispute handling services and company reliability information free to the public since 1921.
The text of your complaint may be publicly posted on BBBs Web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any personally identifiable information when contacting us regarding this dispute. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. BBB may edit your complaint to protect privacy rights and to remove inappropriate language.
Sincerely,
Gabrielle Almond
The Better Business Bureau

My door opener detached from its mount and nearly crashed onto my car. I called GDE at 8:30 am and they had someone at my door thirty minutes later. They stabilized the door opener so it would not fall. They gave me an excellent diagnosis of why it had happened and they offered me the choice of repair or new. New was only $ 300 more. They also offered me a better quality insulated door for another $ 200.
I elected to go with the standard door and placed the order. The estimator’s name was Sean and he was very professional. I was worried about color & style match as we live a town home community with CC&Rs. He dropped off color samples and showed me other homes in the neighborhood with the very same door.
We scheduled the install for the following week. He called me on Saturday morning and told me he could get me in that day so I said OK.
They arrived right on schedule and did an excellent job of installing the new door. It looks great and works perfectly.
The best part is they had an insulated door from a cancellation and they gave it to me for the same price.
We are very pleased with the service we received, the quality of the door they installed, and the outstanding customer service we got from start to finish.
Highly recommended.

The gear assembly broke in a garage door opener at one of my rental homes and within a few hours Shawn was dispatched to repair my unit. Shawn was prompt, courteous and very knowledgeable. I would highly recommend Garage Door Enterprises, Inc. and their technician Shawn to repair your garage door and garage door opener. If I have any more issues I would definitely call them again.

I had a great experience with Pedro at Garage Door Enterprises. He is skilled and very professional (I’ve never seen the job has done so fast and perfectly). He was always on time, polite, cheerful, helpful, sincere, patient. I can’t say enough good things about Pedro. He also taught me how to maintain and lubricate my doors. This company is strongly recommended. Ask for Pedro.