Garage Door Service Company

If I could give negative stars to this company I would! They came out in January 2016 to determine whether they could fix my broken garage door. In less than 15 minutes, the tech determines he can’t and tells me I need a new opener. He then quotes me an estimate of thousands of dollars. Of course no written estimate was provided as it would’ve been proof of their sleazy and borderline criminal practices. They have the nerve to charge $ 89 as a «service» fee for a non existent service. Needless to say no written receipt was provided. These people are thieves. DO NOT USE THIS COMPANY!

I would agree with other users that they deserve a negative star rating if that existed. I wish I would have looked at reviews before using them. They replaced my garage door motor as the old one was not functioning properly. Unfortunately, I was not aware my home warranty company would have covered those services. I realize this was my fault but when I asked garage door services to provide the needed information to my home warranty company, they were not helpful at all and said they don’t keep any of that information on file. I asked to speak with a manager. I was told she was busy. I mentioned I would leave a bad review and magically she was no longer busy and got on the phone with an attitude. Talk about integrity! They are definitely not customer friendly or focused. DO NOT USE THEM.

one of the worst companies I have ever dealt with. Purchased a garage door opener and its been faulty since Ive had it. im within a year and the company wants to charge me at least $ 89 for a trip charge plus labor. Spoke with a manager named Matt who didnt want to give me his last name and had horrible customer service skills. I will never buy anything from this company again and recommend no one does if they want quality products & service!

DO NOT HIRE THESE PEOPLE… after the heavy rains. the door was so heavy that it wouldn’t lift up, this company tried to make me replace the springs on the door that were totally fine for around $ 700…then I call another person to look at it and he came in no time and made me aware that my door just needed a small simple adjustment that took him few seconds to fix… I was in shock… how can that be… and he charged me 0 because he didn’t consider it as a repair… Garage Door service are awful… they still charged me $ 40 for showing up and wanted to rip me off for something that not only I didn’t need to do but It was a cost of a whole brand new door if I wanted one… STAY AWAY… there are other honest people out there that can help you!!!

Just named «Worst garage door company in America» by Door + Access magazine.
I wanted to congratulate them for being named the «Worst garage door company in America» by «Door + Access» magazine! The magazine is distributed nationwide to door companies. There is an 11 page article about how they make millions by taking advantage of everybody who calls them. They have no interest in repairing doors, just in how much money they can get away with charging customers.
As an experienced door technician it is insulting to the rest of us in the field that a company like this, that has no morals, can exist.
Hopefully some legal ramifications occur to them, however they have been doing this for years so it seems unlikely.
Maybe many of you that have been scammed by them should seek a class action lawsuit, there should be tend of thousands of people eligible since there average service call is quoted to be around $ 780, which is around $ 500 above the national average service call in the industry.

If possible, I would give this company ZERO STARS. Tech came out and was just rude and not very friendly. Tells me I need a Torsion Conversion Kit and was going to cost about $ 950. I said I would have to it by the landlord and then all of a sudden he said he could knock off a couple hundred if I did the repair right then. I ask him to send me an break down of parts and labor and he said I would get that in an email along with my receipt for the $ 29.99 trip charge. I get the receipt stating that the repair was now $ 700 but never got the break down. I proceeded to call the main office multiple times to try and obtain that estimate. On three different occasions speaking to basically the same person all three times, I was promised I would get the estimate emailed to me shortly. Over the course of a week and a half I get nothing. So I finally try a fourth time and spoke to a different person, made her write up and send me the estimate as I waited on the phone.
Parts Required for Torsion Conversion:
— 1 or 2 Springs (depends on size of door)
— 2x Drums
— Set of 7 or 8 ft Cables
— End Plates
— Center Bearing
— Center Bearing Plate
— Torsion Tube (8 – 18 ft)
Total = $ 700 + Tax
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Garage Door Service
Client Services
Ph: 877−266−8897
EFax: 972−521−3463
They tech came out and should have know exactly what I needed. Why does the quote still say 1 or 2 springs if he saw the size of the door. Why does the Torsion Tube say 8−18ft? It’s a single door!
Even at $ 700, seems like I can just buy a whole new door. Anyhow, I ended up calling Brent at Garage Door Giant and I sent him a couple of photos via text and he promptly replied and said I needed a Torsion Conversion Kit and it would cost me $ 250.
The landlord however, sent a company that he has used over the years called Garage Doors Unlimited I think and they came out and did the Torsion Conversion Kit in about 30 minutes for $ 325.
Point of my story… DO NOT USE GARAGE DOOR SERVICE COMPANY! These guys are scam artists! If you decide to use them after reading this, you deserve to get ripped off.

I recently had work done on my garage door maybe about a week and a half ago. I’m a returning customer and whenever I have issues with my door I have the company send Dana out. He is a friendly, helpful and knowledgeable technician who gets the job done and makes sure that the customer is getting quality service at a competitive price. I enjoyed having Dana work on my door because he made me feel assured that I wasn’t overpaying for the work that was done. He took his time to make sure that everything else on my door was working fine and even gave me recommendations on what should be replaced in the near future. Overall, Dana is a great technician and I’m sure he leaves each customer feeling satisfied with the work they’re getting and also if anything breaks they know that there will be an experienced technician one phone call away.

Don’t do business with this company. All one star reviews are accurate. This company is not ethical and they want to charge you for everything. The warranty they offer is a joke. They really deserve zero stars. It’s only been two months since they supposedly fixed our door for $ 700 and it’s giving us problems again. Now that I have read all the Unilocal reviews we are going to use a different company reviewed highly by Unilocal users to fix the problem this stupid company caused.

Hello,
I recently had this company fix my garage door at in San Jose on June 19^th, 2015.
$ 776.33 for a new spring and tune up, remote etc.
Since then, (this is July 2, 2015) the wall button in the Garage has stopped functioning. I called them yesterday July 1, 2015 and they scheduled a technician to come by between 9:00am and 12:00pm today, July 2, 2015.
I arranged to be there during that time frame and had many things to take care of that day so was counting on being finished with this by noon.
The technician called me around 11:30am to inform me that he would not be able to be at my place until 3:30pm. Why he couldn’t have called earlier to tell me that, I don’t know.
At 3:35pm I contacted your dispatcher who called the tech and relayed that he still had 30 minutes more work to do at the previous job site.
I’m writing this at 5:42pm and my day has been completely wasted waiting here for the technician.
This is obviously unacceptable especially after paying $ 776.33 for the initial work.
Someone needs to talk to their staff about setting proper expectations. I know that things change and there can be traffic and unexpected events, but this is beyond poor service.
Extremely Disappointed…
I’d not be able to recommend this outfit nor use them every again based upon this experience and lack of any effort to make it up to me.

My husband and I were soon close to going with this company. They had the best prices and the salesman was very smooth. They faxed us the paper work and that’s when the sirens went off… 8 pages of legal mumbo jumbo?! What the heck? We searched and had a hard time finding them on here and when asked, the rep said something about Jimmy’s garage doors, which sent off more alarms. It seems after finally tracking them down we were very fortunate to not have gone with them… I fear it would have turned into a nightmare.

Elder Fraud and Financial Exploitation! My 91 year old dad had his 10 year Genie Garage Door Opener repaired by GDS, Garage Door Service, by technician Dana, license #927 739, on May 29, 2015. He was charged $ 1,051.25! The tech only worked on this repair for less than two hours, yet charged $ 389 for Labor. He charged $ 500 for 4 – 728 Springs that normally retail for $ 30 each at Home Depot. The Genie Trolley retails for $ 20.59 and Genie Limit Switch retails for $ 8.81. Yet both were charged at $ 100 each! We filed a complaint against this company to Adult Protective Services in San Diego at 800−510−2020. If this company over charged you, and you are a senior citizen, please report this Elder Fraud and Financial Exploitation.
June 1, 2015 Here is a legit number to call this company. Speak with Blake at (877) 266‑8897. DO NOT USE THIS COMPANY!

DO NOT USE THIS COMPANY!!! I also would give a Zero rating! They dispatch out of TX. Never on time. Scheduled and no show, said they came by and no one was home and I had been waiting the whole time! Garage door broke in 5 months of having the initial instillation. They only provide a 30 day warranty. Then I met Rook, who ended up being a CROOK! Said he would be able to fix it under the table. He couldn’t, but took my money, $ 220, and said he needed to come back to set the remote and never came back. Harassed me by text. I wish I could have gotten him fired and I wish I could get the company closed, but the only thing I can do is write this review and hope no one uses this company or the technician by the name of Rook (the crook)!!!

I would give them negative star if it existed. Our one car garage door was derailed and fell half way and was a safety hazard and so it was emergency. They estimated $ 1400 to repait it when I asked why so much they justified saying it takes many hours with multiple people and hardware parts. Estimated 2 people atleast ½ day + parts. I wanted somebody to take care of it soon as it was a safety hazard. They just put it back on track in 30 – 40 min with all existing parts and left without even asking anybody to test it out.
Basically $ 1400 for 2 people for 30 min with no parts. It is a rip-​off. I’m planning to report to BBB and disputing the charge with my credit card company. They overestimate the job and scare people and deceive them. They took advantage of our emergency. Do yourself a favor and look for other company.
By the way this is the branch in San Diego and when I spoke to the manager Brandon he didn’t do much and I asked to talk to his manager and he basically said he is the manager, director and everything there. He offerred $ 100 back. Told him to keep it and I will go through legal options.

If I could I would give these guys ZERO! stars. I needed a repair on my garage door and someone came out. They said the price to repair the door would be $ 175. but guarantied the problem would re acure. I had a cheap and older garage Door.
So, I could replace the top section of door which would be $ 300 plus $ 150. for labor. But, If were going to do that he could give us a whole new and better door for $ 700 all the parts would be under warranty for 2 years.
I thought getting a new door was the way to go, now at same time I felt like I was being ”sold”. He also was rushing me to make a decision because he was so busy that day. knowing I was on the fence on what to do. He said I’ll give you free tax if you get the new door which brings the price down to $ 650. So, for me who doesn’t know anything about garage doors said ”ok”.
they asked to have a card to have on file to pay for the door tomorrow. they said only a dollar would be charged so we have your card on file. nothing else until we have the door tomorrow. I had an appointment for them to come the next day to instal.
when my husband came home from work we talked about it and changed our minds.
I mean we are human. thats ok right?
maybe about 2 – 3 hours after GDS guy left my house. I called them up wanting to cancel the door. we really only want the repair. for $ 175.
OH. were we surprised! They said we needed to pay a re stocking fee. of $ 175 and if we still wanted the repair it was another $ 175.
they didn’t mention anything about a restocking fee! while at my house. Actually the guy said we don’t have to order the door because they have it. Within those 2 hours I was already in the hole. and should have listened to my gut! I not only got sold to but got scamed.
I was on the phone trying to argue my way out of something I did not agree on. But my husband just wanted to be done with the nightmare we have been through and paid them.
Lesson learned I will never use GDS hope I help someone from being scamed in the future.
***I did fine a Great Garage Company (FALCON garage doors) Talk to Jason! He is Great.

If you are thinking of call these guys, let me suggest you get a 2^nd opinion first! These guys are a total rip-​off. It was the typical situation where the coil on my garage door snapped, my wife’s car was stuck in the garage and I got a referral from a neighbor who used them in the past. It was Friday evening when I called them to come Saturday, and in the emergency, I failed to look them up on Unilocal first. Big mistake!!!
When the service guy came (let’s call him, «Nick»), he gave me a quote for over $ 1,100 to replace the coil, add a 2^nd coil (recommended), replace cables, pulleys and replace the mounting brackets and barrings — basically everything. Everything was itemized but was marked up ~10 times the cost to buy the same exact part at your local hardware store! Nick tried to explain why a simple cable cost $ 40, saying that it was «galvanized.» The exact same cable cost $ 4 at Home Depot. Although he was courteous during the visit, Nick was trained to take advantage of the situation and marked everything up. I eventually negotiated him down to ~$ 725 and let him do the repairs because I didn’t want to waste anymore time. Nick spent ~40 mins on the repair and charge a flat fee of $ 250 for labor. That’s outrageous!
I later checked around and found out that this should have only been a $ 300 repair max, including labor. My fault for being stupid but hoping I can help other fellow San Diegans from getting ripped off by GDS. I must give it up to GDS for teaching their service guys to be «salesmen.» Nick constantly tried to close me on the $ 1,100 quote and was able to ask for it with a straight face. Its a shame that these types of «dirty used car salesmen» tactics still exists…
Also, Nick had an iPad he used for providing quotes from GDS for the repair. The quote had the «BBB» logo on it giving the impression that they are accredited with the Better Business Bureau. I looked them up to find out that their BBB standings were revoked well before I had them service my garage. Unfortunately I did not take a photo of the quote with my phone, as falsifying accreditation is illegal. Other complaints have been filed with the BBB regarding this exact issue as well. The final invoice that was sent to my email did not have the BBB logo originally seen on the quote. If you get quoted by these guys, please be on the lookout for this. Hopefully you read the reviews and won’t have to call these guys at all!
Be informed:

I’ve used this company a few times before and with no issues and fair prices This time was a little different.
I couldn’t be there for this most recent service call so I think the service guy (J.O.) took advantage of the situation and the nice lady tenant. $ 129. lube n tune then another $ 200. for a motor adjustment and torsion adjustment. Total $ 329.00. Called the next day to try to get a price adjustment because I told them that this never happened the last few times that I used GDS. The lady said it’s not possible since the service and charges were already completed.
It’s time to look for another garage door service company for my properties.

I WOULD GIVE THEM ZERO STARS IF I COULD!!!
Long story short, our garage cables were tangled and not on track. We called 2 different garage door repairs and found this lousy business on craigslist. Never again! They had a unprofessional tech come out to the property, assess the situation, quoted us over $ 400 for repairs and insisted our springs needed to be replaced also. While the tech was there, he used a wire cutter instrument to cut the cables without my permission! Who does that?
After speaking to the Manager Brandon, he insisted it was not his fault and I beg to differ. They will not compensate their wrong doing nor are they taking credit for anything. This is his response after my lengthy email: «We are not going to take credit for anything. You called us out for a quote we gave you a quote and let us know that you wanted more quotes I guess. Our technician walked you through the process and you refused the service. If you want your door fixed, give us a call. You will not be compensated for anything.» BBB for sure!

I learned about this company through LivingSocial, which I used for them to come out to see if my dilapidated garage door could be fixed. The technician got it in working order in a matter of minutes, despite my not being able to locate the remote. Once it was in working order, my suspicions were confirmed in that tit wouldn’t last much longer.
I decided to have it replaced, and they were able to come back out the next business day to do the installation, even arriving early for the appointment. The price quoted/​paid was well below that quoted by the company that my HOA recommended and the installation was done flawlessly. They very much understood some of the restrictions to my detached garage and provided an external keypad as well as two remotes.
I can certainly recommend this company!

I used this company to come out and replace a broken spring on our garage door opener in January of 2014. The technician Shaun came out and was very nice but did a poor installation on the new opener I decided to have replaced while he was here. One week later when I opened the garage, one of the lag bolts came out of the ceiling because it was screwed into the drywall (this was on a Sunday). I immediately called the 877−469−1416 number to get a technician to come out for a repair, their website says ²⁴⁄₇ Emergency support.
Scott (who is the owners son) answered the phone and said no one was available on a Super Bowl Sunday to come out to make a service call. He said «what do you want me to do, go out and fix it myself?» He was very snippy and rude on the phone, customer service is obviously not one of their skills.
I had to take a day off work, the company never bothered to respond to my email asking what time a technician was going to be there so I could make arrangements to be there. I called first thin Monday morning and was told they would be out between 8 – 11 AM (no prior warning, I had to call to get this information). 12 rolls around, had to call to see sharer the technician was, got a long sob story about him getting held up at a customer home who was being difficult.
He didn’t show up until 1:45PM…This is the second time I have use this company and I will not ever use them again. Crapy work, bad customer service and way over priced. Same complaint will be filed with BBB. DONOT USE THIS COMPANY, RIPOFF, BAD CUSTOMER SERVICE AND THEY DON’T CARE!

1.5 stars
We’ve been in our home for 10 years now and we’re well past the decorate rooms and misc. projects and have now embarked on this new sucky phase called, «maintain, repair, or replace mode». Enter… garage door not working and add it to our growing list to: maintain, repair or replace.
If I would’ve gone on just Unilocal reviews alone, I would never have gone with GDS. However, several of my neighbors used their service and were very pleased so I decided to include them in our vendor search.
When I called, the gentleman on the phone was very pleasant and professional and was able to get someone out to our home in 2 – 3 hours. By this time, we already had 2 estimates from other vendors and this would be our last. All of our neighbors that had done work by this company had Tom but unfortunately, he was on vacation so he wouldn’t be able to come out. He instead assigned me a different technician and told me his name and provided me with his contact information so I knew who to expect.
The technician that came out was Ryan and he was a little rough around the edges. Personally, I didn’t think he was all that professional at first but in the end he ended up being pretty cool. The only reason why I say this is because he didn’t introduce himself when I opened the door, he was just leaning against our front gate (in uniform) and said he was here to work on our garage doors. In today’s age, I don’t take anyone for their word before I unlock our gate. I always ask questions, even IF i’m expecting someone. The other vendors I interviewed actually provided me with their business card which I thought was super professional. If this isn’t a policy of GDS, I would highly recommend.
After Ryan assessed our garage doors, we wheeled and dealed for a good 30 minutes and finally agreed on a flat rate of $ 800 to replace our springs and cords. Our garage doors are solid wood so they’re heavy and require 4 sets of springs. It was a little more than what the other 2 vendors were quoting but since they came by recommendation and offered a life time warranty on parts and 30 day warranty on service, I felt it was the right choice. After all, with my boutique agency, 90% of my business comes from referrals so this carries a lot of weight with me.
After 2 hours or so, the garage doors were fixed and work as if new. My only other complaint about the service was the amount of mess left behind. There were hand prints all over the walls and surrounding areas he was working around. The inside of our garages are finished and walls are painted like the inside of our home — so, this really irked me. There was also grease on our water softener tanks and I had to scrub it for a good 10 – 15 minutes to get that off. I usually tip service workers to thank them for their work but after seeing that, I was like… yea, that’s not cool.
I am a VERY picky customer so I know this probably wouldn’t bug most people but for me, my home is spotless so smudges just don’t exist. If they do, not for long.
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