Guardsman Furniture Pro Of San Diego

Do not buy… it’s a total scam. They will ask you to fill a claim form and then mail it to them. Read your contract carefully and choose your words exactly as it is in there or else it’s just gonna get rejected. Try to put accidental damage by owner because the customer service representative Josie keeps repeating that.
Do not complain for more than one damage at a time, they would reject saying it’s accumulation of damage.
There was a rip on my furniture… and they rejected it saying that I chose the wrong option on the form (wear and tear).
It was a total waste of $ 100 buying a protection plan.

HORRRRIBLLEE! Service was the worst as they could ever imagine it really sucks. I hope that no one ever has to deal with them ever again this company should closedown shutdown get the hell out the US. Called them multiple times multiple and they just give me no answer they give me some BS. They say that it’s not covered but it really is they said that acetone is not covered when it’s spilled on the sofa but we checked and it really was covered. And they didn’t even show up at my house we had multiple appointments with Matt and the fourth time they finally showed up it’s crazy how horrible their services. NEVER get insurance on this company and let me tell you something when they say since 1915 they really mean we sucked since 1915. This company was pure shit shit shit shit shit. Also don’t forget they never show up at your house never never the send the product on at my house but you know what they never did they never came telling us to call her own guys go replace it.

If I can give them zero stars I would! They have the worst customer service, there employees are so rude and seem to work against the customer. Why have a protection plan if it only covers the very minimal, it’s easier to get a donut from a cop then get guardsman to cover and pay out a claim ! 2 thumbs down

I highly discourage anybody getting insurance to use guardsman. They are terrible and the customer service is lousy. These people act like the furniture police… these people hate their job and it reflects on there customer service skills!

Like many posters have said if I could give zero stars I would. We spent a lot of money on couches at jeromes and they told us they will cover everything when we didn’t want it to begin with, then I have tried to get my couches that ripped fixed and they are giving me the run around. When trying to get ahold of jeromes they give the run around also. Don’t sate your money I hope this company goes under they are frauds are their employees don’t care about customer service. I also won’t be shopping jeromes either since they sell this bullsh** warranty and don’t care it has one star on Unilocal

If I could give this company fewer than one star I would — I paid $ 550 for the furniture protection service and had my one and only claim declined. Customer service is terrible and there is no appeal process. I believe the service was completely misrepresented and the contract is worthless since the company will not provide the services promised.

If I could give zero stars I would. Working with Guardsman was the worst experience I’ve ever had when dealing with an insurance company and that’s saying something. I submitted a simple claim for processing: we had an accident and needed to have two sofa cushion covers replaced. As basic as it gets, probably not more than $ 100 in total. Guardsman dragged their feet and did everything they possibly could to prevent us from filing our claim. Shockingly, everything had to be sent in via snail mail (yes, in 2016) and it took us six weeks plus a half dozen phone calls to even get a technician to take a look at my couch. Another week after this my claim was finally rejected for «not be covered by my particular insurance plan». This is completely contradictory to what was told to me when I purchased the couch. They say to never buy protection plans when you buy furniture /​appliances and they could not be more right. If you ever find yourself with an opportunity to get a Gaurdsman protection plan, you honestly will be more likely to get greater value by throwing your cash straight down the toilet than purchasing a coverage plan through Guardsman.

So Ashley Furniture threw their warranty in when we bought our bedroom set. We had one of the support legs on the bed bend and break, and wow, what a shitshow this has been to get a part fixed. First, I call to submit a claim, but you have to do it online, which is fine. But at the end, you have to print it off and snail mail it to them, uploading pictures and the like. So, I mail it and…
A week later: I get an email saying they received my claim. I will hear from them in 5 – 7 days.
A week and a half later: They call me to schedule an appointment, which is more than a week from this date.
Day of the appointment: I GET NO SHOWED! I call them every day for the next week. I finally get a call back. They try to set an appointment the next week, I tell them that won’t work as I’m out of town. The next week, I get a call from them telling me they’re outside of my condo — I TOLD YOU I’M NOT HOME THIS WEEK!
A week later they schedule another appointment — a week from now. He showed up for 30 seconds, to tell me «The leg is broke and you need a new screw. You should hear from them in about a week».
WHAT A CROCK OF FUCKING SHIT! I TOLD YOU 2 MONTHS AGO I NEEDED A LEG AND A NEW SCREW! IT TOOK YOU 2 MONTHS TO GET A HUMAN BEING OUT HERE TO VERIFY THAT!!! WHAT THE FUCK DID I TAKE PICTURES FOR, UPLOAD THEM, AND TELL YOU THE VERY SAME THING FOR!!! Do not buy this insurance, and I will never buy from Ashley Furniture again.

If only ZERO stars was an option. Obviously they could care less that they have the shittiest customer service EVER on top of being the biggest scam for «furniture protection plan» the fact that you have to print out an mail in a request for pee on a fabric sofa is ABSOLUTELY CRAZY. By the time you actually get a call to get your couch cleaned it has already been weeks maybe a month of pee sitting on your freaking couch and RUINING IT. They could care less because that is their «policy»… If your thinking about buying this protection plan don’t waste your money.

If I could give 0 stars I would. I had a horrible experience with them trying to get a tear in my leather couch repaired. They told me that the tear was too excessive and did not match my story when their warranty does not specify how big a tear has to be. The technician accused me of lying and declined my claim. If I am paying for their coverage I would expect to have any type of damage to be fixed and without any hassle. I do not recommend their protection services to anyone and will not be shopping at Jerome’s because they are partially responsible for my horrible experience with guardsman.

Don’t waste your money purchasing the Guardman furniture protection plan. They will decline every request you submit and you have to mail all request via USPS. I have been dealing with them for 4 months. Since Jeromes Furniture sold us the protection (hassle free) plan, I called them to try to get s refund. Refund has to come from Guardsman.

I wish I could give zero stars. I’ve been trying to get someone to come out for over a month.
We called asking for a basic cleaning, we have cats and they have dirtied the couch we got a year ago. We paid $ 80 for couch cleaning.
They told us someone would call is in 5 – 7 days to book a cleaning (??), we got a call and booked an appointment for a week later (2 weeks since initial call), the cleaner canceled saying it was due to our request (ummmm we didn’t request a cancel) they couldn’t figure out why.
So guardsman tells us a new company will get ahold of us in 5 – 7 days, (3 weeks at this point.
They call and book for the next week (4 weeks now) and said they would come between 3 – 6 (perfect cause my bf would be home from work at 3 and they said they would call 30 mins before they arrived. The cleaner called my bf at 1pm saying he was here!!! (WE SAID CALL 30 MIN BEFORE and they said between 3 – 6) my bf and I are both at work and the guy leaves.
They said they couldn’t book another appointment for another month cause they are based in LA and only come to SD Twice a month.
We were mad and called to speak to a manger. Walt was the manager we spoke to and he was condescending. He told us our timeline was off and we have only been dealing with guardsman for 3 weeks. No. It’s been a month.
He said a technician would be in contact with us.
This company has ZERO costumer service skills and just want the $ 80 when you purchase it with your couch.
I’m demanding my money back from where I purchased my couch and will be writing a more formal complaint to the company and about their «manager».

Do not purchase the Guardsmans furniture protection plan. They will decline every request you submit. Their company will not accept any paperwork work in electronic format, they want tou to fill out forms and send them via USPS. You will need an act of Congress or god to get your furniture repaired. Do not waste your money with this company and purchase the protection plan.

BUYER BEWARE!
If I could give a zero-​star review I would. Definitely do not bother with the Guardsman warranty as any claim you submit will be denied. Total scam. And while I used to like Jerome’s to a degree I’m not sure I will even shop there anymore based on their total lack of customer service regarding my sectional that starting molting right before my very eyes without any reason. So I spent over $ 1700 on a leather sectional and bought the warranty as added protection. Within 4 years the leather started chipping and peeling only in certain areas on a few pieces of the sectional. Other pieces remained unaffected with only a slight show of wear and tear leading me to conclude that certain pieces were defective. Note: the affected areas were not exposed to sunlight or excessive wear or anything else that could have caused it to just shred and fall apart. I contacted Jerome’s who said, «Don’t worry, you have the warranty…» So, I contacted Guardsman who made me upload photos, fill out a claim etc. all of which I did, only to be told within a few days that my claim was denied based on «the warranty does not cover this kind of occurrence…» Well, what does it cover I wonder? Apparently nothing based on all the other reviews. So, if you have to shop at Jerome’s don’t expect your stuff to last very long and don’t bother buying the worthless warranty. I, for one, will be taking my business elsewhere. Very disappointed in both Jerome’s and their worthless warranty.

very unprofessional. and the dumb lady hung up on me. Tried to be honest and said the tear in my leather was from a dog paw. They cover fork puncture, scissor and everything else, of that nature, but because it was a dog puncture it’s different although they look the same. And it’s no wonder they have a 1 star rating already…

I have been a 15 YEAR client of Jerome’s furniture in San Diego. I have purchased 2 coffee tables, 2 beds, couches, chairs, desks, and more. I always purchase the Guardsman protection and have never used it or needed it until now. I have a stain that occurred on the brand new leather recliner I purchased less than one year ago. After (GUARDSMAN) made me fill out endless paperwork, take picture, and fax them everything they requested, they have denied the claim. I couldn’t pinpoint the exact substance when asked originally, after thought I relized it was water condensation. I asked to speak with a supervisor and they told me to get lost too.
GUARDSMAN FURNITURE PRO IS A SCAM!!!
I hold Jeromes responsible since they push this garbage Insurance. Unless Jerome’s makes this right ill be shopping at Mor Furniture in the future.

I am kicking myself for not coming here first to look at the reviews! My son’s Ethan Allen headboard was damaged during our move to and from Portland, OR so I called Ethan Allen in San Marcos & this was the first place they recommended. I called them, sent them detailed pictures and was quoted $ 225. The man came 3hrs early on the day scheduled because «someone cancelled».I let that go even tho I had errands I needed to be doing at the time. The man looks at the headboard & says it was more damage than expected and had to be taken to the shop. I was okay with this, but first he said he needed approval from Guardsman. After being put on hold and talking to this person and that for 15minutes they quoted me $ 450.Double the price. I told them no way and that from the first call I said my max was $ 300 (I could buy a new bed for less than that!) and the lady insisted $ 225 MAX! They didn’t budge. I then asked if they please would not charge me the $ 60 fee for the man coming to my house and doing nothing. But I was still charged! What a bunch of BS!!! NEVER USE THIS SERVICE! Huge waste of time and energy!:(

I paid 200 for furniture protection just to get denied! And only got a tear that needs to be fixed. and thats within the first year we had our couch! What a ripoff!!!

I’m wondering if this place changed management. I see all these 1 stars. This was not my experience. I had a power reclining coach and loveseat from Jeromes, and got the warrantee. The sofa motor broke and a spring was sticking up. I didn’t even want to call, because I knew I’d get the run around. Except, I didn’t! They had a guy come out to take a look, then they called and said that it couldn’t be repaired and offered me the credit for the sofa (around $ 1000) Unfortunately they didn’t make that sofa anymore and I don’t like the one I picked out as well. The only flaw I found was that a couple of times when I called to check on my claim, they said «Oh we already left a message for you» and there were no calls on my phone from them. But surprisingly good service!

I wish I could give this company NO stars, they rip you off, then treat you badly.
Your 5 year warrenty is only good if you report any damage within 5 days of it happening. So in other words its not covered for 5 years. and their version of reporting? they will accept NO applications for furniture repair unless you take multiple pictures of the furniture, print out a written form, have the original recieot of purchase, AND send it in writing within 10 days of filing in the online report. This company is bullshit