H&R Block

I have gone to H&R block for 7 years to get my taxes done and this year choose a location closer to where I live. After getting my taxes done here I owed $ 3,900. I had my taxes redone by a trusted professional and using the same paperwork I handed H&R block I will be receiving back about $ 3,000 ($ 7,900 if you include the money I have already had to pay for taxes that the government will be sending me back). This is the difference of almost $ 7000! To me this is ridiculous and has very much negatively effected my life, causing me to have to borrow money to pay an unforeseen tax bill and cancel my first vacation in years.
I made the mistake of letting H&R block file my taxes in the first place when I felt something was off at my initial appointment. But I know NOTHING about taxes which is why I have someone else do my taxes each year. SO when the total bill came up, I was distraught and panicked about how I would pay $ 3,900 and didn’t know I could choose not file it at that time. So therefore my taxes were filed with H&R block.
The next day I contacted two separate companies and found out how many mistakes had been made on my taxes, large and small, and proceeded to refile my taxes with another company. To sum up (with my limited understanding of how to file taxes) the largest mistake that was made was that the H&R block professional did not write off my sellers fees and real estate fees (close to $ 25,000-near the entire amount that I actually «made» when selling my home) which caused me to pay a much higher amount in capital gains taxes. In addition there were mistakes found in almost every area of my taxes (per the person who I refiled with).
When I called H&R block to let them know I felt a huge mistake had been made, the managers initial reaction was that she reviewed the refund and fully supported her employees work. Instead of making a big fuss about this I simply asked that my money be refunded and that I would do my taxes elsewhere. This was about one to two weeks ago and the manager said she would speak with her supervisor and start the claim process to get the $ 339 I payed to H&R block for filing my taxes and for their «peace of mind» protection plan. She told me she would call me when the claim had gone through and that it would probably take a few weeks. I said this was fine and please keep me informed.
Instead of calling me today (about two weeks later) to let me know I would be refunded the $ 339, she called to tell me that I had purchased «peace of mind» and they would amend my taxes for me. I had been very clear that I would not have H&R block doing my taxes ever again and simply wanted my money back. I do not feel this is a lot to ask given the effects this tax return has had on my life in the last few weeks. I am so irritated that a mistake this large has happened in the first place, but I’m even more irritated that I have tried to be pleasant and kind (mistakes do happen) and it is taking forever to get a simple refund on my credit card!
I hope this review helps someone else in the future, if they feel like their refund is not correct, please get it checked by a second person before filing. This has been such a headache and terrible experience, I could really use a vacation… oh wait I had to cancel that! lol. good luck to everyone out there who still needs to file!