Halloween Express

I was really surprised by my first visit at the customer service I got. Jorge went out of his way to help me with my vision. It was like I had a personal shopper, as he got ideas and went looking for items to go with my look. When I got to the register, the cashier asked if I planned on wearing the wig I picked out more than once. Not — I dress up all year long! She pointed out for $ 5 more I could get a better quality wig that would look more realistic. She opened both packages so I could see for myself and it was obvious the quality was very different. I usually don’t shop at seasonal stores, but I waited until the last minute to get my outfit together. I’ll be checking out HE again next year!

This place sucks. $ 50 costumes that are too cheaply made to be anything more than 1 time use. Every costume for women is made to turn you into a hooker. The childrens costumes are well on their way. Cheap crap for a hefty price tag. No thanks. The employees are all a bunch of geniuses too.

Was looking for a specific costume for my little one. A young girl helped us with the sizes and found exactly what we wanted. Visited both stores the one by Nordstrom Rack and the one by the freeway. We found the size we needed it on the one by the freeway. Cool!

Tanya was the best! She was so helpful, it’s crazy. Prices were moderately high but the costumes are good quality. Thanks for being helpful Tanya!

Went there yesterday and had a great experience (the one behind the mall near Michael’s). Found a great costume for me and hubby — but the outstanding part was the SERVICE. Oh my gosh everyone was cheerful, helpful and really happy. We spend about 2 hours just looking at all the costumes and then making a choice and trying on our favs!!! Walked out with a wonderful set for me and my husband. The prices were cheaper than several other Halloween stores we have visited and I have to say the quality was good too… bet we will be able to wear these for several Halloween parties.

This place was ok. I took my family here for some last minute shopping because my 6 yr old couldn’t decide what he wanted to be. We went in to pick up some make up for a zombie look just in case the costume he decided on didn’t work out. I couldn’t find any teeth in the aisles but as I was standing in line to check out I noticed they had some behind the registers. When I got to the cashier I asked her if I could see the zombie teeth and she told me everything zombie was over in that aisle (she pointed to the aisle I picked up the makeup at). I said actually I see you have some behind you. Her response was, well you can go look at them. So I asked my husband to grab me some zombie teeth from behind the counter and the cashier rolled her eyes at me in annoyance. After my husband started pointing to them and asking me which ones I wanted she finally decided to be helpful and walked over to grab them as my husband was pulling them down. The store was not overly busy and although there was one other couple behind me, I didn’t feel that she had an excuse for her rudeness. Maybe she had a long day, I don’t know, but if you cant handle simple customer service like showing some teeth, then maybe you need to find another job.
We ended up not needing/​using the product we bought, but at least I have a backup plan for next year and we wont have to go back to this store and be treated poorly again.

3 stars for good attentive service, but the costumes for women? ugh… every costume is designed to make you look like a trampy vixen which is perfectly fine if you are 20 and a size 4, but zero stars on costume originality.