Harts Services

This company is overpriced, unreliable, and uses independent contractors that seem to work on their own schedule when you are in an emergency situation. I was stuck on the freeway almost 2 hours before someone arrived with a truck logo of some other brand name. It was not until I tried to cancel that I received a call from the driver that he was close — still had to wait 15 more min. Please choose another company so this place can go out of business and then nobody will be exposed to this horrible service. I was charged over $ 120 to take my car 5 miles down the street!
I would suggest going with Energy Towing in San Diego since they will tow for $ 35 and $ 3 per mile. Wish I would have found Energy Towing sooner than this poorly run company.
All the 5-​star reviews on their Google Places profile must be fraud as they do not provide a quality service that is reflected.

Mark at Harts Towing did his very best to help me out of a situation a couple of days ago. My son had blown two tires on my car and I had no way of getting to him with the money to pay for tires as nobody apparently takes a credit card over the phone anymore. I was SO upset, and Mark tried two other tire stores for me, and then gave me a great deal on a second tow to get the car back up to Poway. He went above and beyond, and I appreciate it very, very much!!! I highly recommend these guys over the other tow companies out there. Thank you Mark!
Debbie McErlain

I have used this guy twice! Once was when a smog guy blew out my differential (not sure what it is or how to spell it). I live in Clairemont and this guy came to Clairemont to pick up my car, repair it and help me get the smog guy to help pay for the repairs.
Yep, he argued with the smog guy to help pay to get my car fixed!!!
Another time was just a few weeks ago when on another car the clutch went out. He came, again, from Lakeside to the 805 and picked me and my son up dropped us off at home and took the car to his shop to fix the clutch.
Whenever I am in a jam with any car, you better believe that this is the guy I will be calling!

If I could give this company 0 stars, I would!
They quoted my husband 45 minutes. After 1 and a half hours later, I called and the employee was SO rude to me. When I confronted the employee about giving my husband a ridiculous time limit considering it was now double the time, the employee had NO RESPONSE! He was outrageously rude! I had to call AAA, (who responded in 21 minutes. I love them.)
Seriously, do not waste your time with these people!

When my car broke down on the corner of Central Ave. and Bonita Road, in the middle of traffic, and in the early evening — I was glad that my car insurance reached out to Harts Emergency Towing.
When Chris, the tow truck driver, called me the first thing he asked was if I was okay. That was reassuring because it made me feel like he cared about my situation and well-​being. Then he gave me a rough estimate of when he would be able to arrive.
When he finally did arrive, Chris was a true professional. He gave me several options; he offered to jump my car battery to see if that would fix the issue, tow my car to his company’s garage to inspect it, or to tow it to my brother-in-law’s house. I chose the latter and Chris was happy to assist. Overall, I was extremely happy with the customer service and decided to keep Harts Emergency Towing in my cell phone — just in case.
Thanks Chris for helping me out! I really appreciate it.