Hertz Car Rental

BOOKING:
I’m a Hertz Gold Plus member but generally book Fox when in SD since it’s half the rate of Hertz.
There was A LOT of hesitation to book Hertz with the bad Unilocal and twitter reviews but we needed a larger car to accommodate camping gear and Fox didn’t have a Jeep available when I booked my April trip in January.
EXPERIENCE:
Shuttle service came every 10 mins (we just barely missed one) and dropped us off at the Hertz counter. My name was on the Gold member board and the SUV we reserved was a 2015 Jeep Compass which gave us decent gas mileage (23c/​30h). Got in the car and there was no contract so I freaked a little but they give you the contract at the booth as you drive off the lot. Car was clean and while it was the base model, it served us well for the trip.
Returned the car with no issues but they seemed short staff with the returns since most of the rows were packed with cars just sitting there and it took 7 – 8 mins before someone came up to us to print out a receipt.
OVERALL:
Great experience at a good value so it’s a 5 star review. If Hertz offered a more competitive then I’d use them all the time in SD.

The staff didn’t seem to want to work. There were two agents actually booking reservations and three that were walking around trying to get customers to book via a terminal with a direct video feed to agents elsewhere. The connections were regularly dropped. After a 20 minute wait the counter person was helpful and speedy but I had already reserved the car.
When I got to the car it was the dirtiest car I have ever rented. Stains that look like urine. Plus just generally dirty.
Last when pulling out, there were two booths open. I didn’t realize the one was because the staff working the booth was seated so I couldn’t see him. The only reason I realized he was there, was another staff member came out while I was finishing the checkout process to «visit».
I don’t know why or how this company keeps in business.

Typical Hertz but with friendlier staff which is a big bonus. I wish there were bit more covering for times when it rains; granted it hardly rains in SD so I guess I was just unlucky to come here TWICE when it rained.
The shuttles are pretty quick and seem to run fairly often.

Did not have the car I reserved online. When I told them I reserved the camero, I was told they don’t guarantee a make and model. Then I was told the car they were going to give me was not available. «Mike» told me he was already giving me a better deal by giving me a corvette over a camero. Neither were available. They told me they could give me a Porsche for «only» $ 150 more.
Mike did not have a problem saying I was putting him in a tough position by not accepting another vehicle at $ 500+ (my original price was just under $ 400) for two days.
They were unprepared. Unprofessional. And unwilling to accept responsibility.

I fly into here a lot and my company has chosen Hertz not me.
My last car the cleaners left a bottle of Fabrezze in the back. Why you might ask? Somebody smoked in this «nonsmoking» car and the smell was awful when closed up. Then one noticed the ashes still floating around the car. GROSS
I was on a short visit so I stuck it out leaving windows cracked everyday but I had a serious headache by the end of the stay every time I was in this car.
When I turned it in I told the intake people to take it out of service until completely sanitized.

I was disappointed with the communication between me and the girl at the desk. I was told it was smart to fill the tank so when I return it I don’t have to worry about filling the tank. I only drove 147 miles and paid $ 70.00 for gas. She said I’d be reimbursed for the gas I didn’t use. I wondered how they’d figure that out? she said no problem, you only pay for the gas you use. SO I agreed. Two weeks later on my credit card bill is the full tank of gas I bought. I called to see when they reimburse me for the gas I didn’t use? The girl said they don’t do that, and didn’t believe I was told they do. I insisted I was told I’d get back some money for the gas I bought but didn’t use. She said nothing she can do about it. I think they could be honest up front and have told me that. I am not familiar with car rentals and won’t pre-​pay for gas ever again. Save yourself some money and do it when you return the car unless you want to put even more money into Hertz’s bank account.

Don’t use. Worst car rental experience ever. They lost my reservation then the lady behind the counter refused to give me the rate I got online so she sat there at watched me book the rental online using my iPhone. Awesome customer service!

Here’s a tip Hertz — don’t keep a rapidly aging woman and 5 of her girlfriends from a birthday weekend in Vegas!
I booked a rental car at Hertz weeks in advance so that all 6 of us could travel together, which wouldn’t be happening in my own beat up Saturn. My appointment was for 10am and I arrived right on time. The lady at check in was very friendly and chatty, but as I was handing over licenses and credit cards I overheard the agent to her right saying something about having to give a minivan to another client that wanted to swap out their current rental, and they should, «take her first.» No problem, it’s a huge lot and there are plenty of minivans to go around!
Not.
I was told to go wait outside by the «bus island» around 10:10. Waiting. Bus belching smoke. Waiting. Another bus. And another bus. Other people loading up their rentals. Still nothing.
At 10:45 I go back inside to inquire as to the whereabouts of my rental, since I had people to pick up. A customer service agent (I hope not the manager) started radoing to people, then asked me for my credit card and license again. What? Then she said the van was already out there. It’s not, I say. 10 minutes later she has it all figure out and the van pulls up. I remark when she asks if that’s all I needed that it isn’t very good to keep people waiting for almost an hour when they have appointments, to which she replies curtly, «Well, most people don’t show up on time so when you do it throws things off.» So now it’s my fault?!
To add insult to injury the back seats were wet, I pray from upholstery shampoo and not something more sinister as I was so fed up at that point that I just left without another word.

People are really friendly… and going places with convertibles and hard tops are the best part I’d leave for the memory. My friends I rent the car here sometimes… and we really do love the people here. The drivers… the counter personnels… they’re all great. I would love to invite them to Point Loma Nazarene University to have lunch sometimes… and I’d definitely recommend Hertz to my friends.

The people at this location were SO nice and helpful! I left my jacket in one of the cars and Alex went completely out of his way to recover my jacket for me! I will for sure rent from here again! Plus, i had originally rented an economy car, but when we went there, they were having a special on a convertible for not that much more, so we took it! It made our time in San Diego that much more fun! Cant wait to go back!