Hold It Contemporary Home

They have a great selection of furniture, & we’ve purchased several things from them. We recently had a really bad customer service experience with them & were very disappointed with how they handled it.
We purchased a $ 900 outdoor couch manufactured by Zuri. Within half a year the cushion seats began to literally melt in the sun. I sent pictures & called Hold It to see what they could do if anything to resolve this issue. Clearly the cushions on this outdoor couch are defective or just not made to withstand very normal San Diego sun temperatures. I called Zuri & they said they’ve never heard of this happening before & would not be able to replace them or help, but they generously offered the option for us to buy new cushions for the couch at full price. :/​Lol. Umm. No thanks, I already bought these defective cushions once, why would I buy them again?
Hold it gave us basically the same reply. They said «Sorry for the issues but there’s nothing we can do to help. Feel free to come by our store & check out some other outdoor furniture.»
Needless to say we now have a melted $ 900 couch on or patio for our guest to enjoy.
We’ve experience FAR better customer service & understanding when an issue arises from Crate & Barrel, West Elm & many other stores who stand behind the pieces they sell.
We’ll be avoiding Hold It home from here on out.

Not a big showroom. Everything is very contemporary, hence the name of the store. It all looks a bit cheap to me, but maybe you like that updated 1950’s look.
Easy shopping center parking.

Every time I go into the store I get inspired!!!
The floor is always changing and the product is really beautiful. The staff is knowledgeable and you do not get that pushy sales person feel. If you are looking to buy or just getting ideas you should check this store out.

I am very into mid-​century modern design and I have been in the market for a new dining set. My good friend recommended this place as she is an interior designer. From the moment I walked in, the team at this store helped me find exactly what I was looking for and even showed me many different options online and in catalogues that were not in the store.
I was set on finding quality, solid wood, long lasting pieces, and this was the only place that I could find what I was looking for. When I walked in I was greeted by an enthusiastic gentleman who had a great knowledge of interior design and was not «salesy». He even found me a perfect rug and a mid-​century style mirror. I loved how knowledgeable and friendly he was that I had to write this review!
I ended up going with a dining set that they had in stock and I also chose to have the furniture delivered. The delivery team was super friendly and worked around my schedule to come over and set up the dining room for me (they even hung the mirror — complete opposite of my experience at other places).
I also love window shopping and getting inspired at stores for fun, and this is a great place to do it, I could hang out in that store all day.

Sadly, I have to leave a single star to write a review– or else this place would get zero. My husband and I casually walked in after grabbing some coffee at the nearby Starbucks. It’s Saturday, ½/​16… We recently decided to give our place a minor facelift, and have been searching for a dining table, chairs, and a rug. When we walked in, 3 employees were standing towards the front of the store and didn’t acknowledge us at all. We continued to walk around and still nothing. No hello, are you looking for anything, can I help you find something… Nothing! We even browsed through the rugs, looking over each one carefully, a woman walked out from the back right past us. Not one word said to us. Pretty pathetic, because if they took the time to talk to us, we actually liked a rug and would have purchased it. But there is no way I’d give my business to a place that can’t even acknowledge me. I hope this place goes under and makes room for another furniture store that makes people want to shop and get excited to decorate. Lousy customer service. Good luck staying in business.

We just bought 6 gorgeous Calligaris chairs from Hold It through Dwayne and they were delivered by Kevin and Paul, who provided impeccable service! We are buying a lot of furniture these days and this experience stands out all around as a very positive one. The delivery especially couldn’t have been better. Thank you!

One of our favorite furniture stores in San Diego! Staff is always very accommodating and the quality is amazing.

I can’t choose zero stars so this is my only option. I purchased a beautiful leather sectional from here three years ago. It was not cheap but I justified that it would last a long time and I loved the contemporary design. After just a few months the leather seemed to be very dry. While there is a small portion of the couch that gets sunlight most of it does not. I went back to the store and purchased very expensive cleaner and conditioner. I put it on religiously. The cracking and fraying got worse. I have no pets and live alone. I do not wear studded jeans! I have owned other leather couches for ten years prior to my move to SD. I’ve never seen anything like this. Upon my return to the store they were friendly but said their manager was busy. They looked up the account and asked for my information. They sent me an email two days later saying it is not covered by warranty. I responded that I was very disappointed that there was nothing they were willing to do. They have not replied. There are areas on this couch that are flaking that have never been sat on! Even on the side of the couch that is open and not against a wall. I live alone and use the same area all the time. This is inconceivable to me. I have been in retail management all my career. I know you get return customers by offering a good product and great service. I have received neither from Hold It. I am out over $ 1700 with no recourse but to share my experience with the public and say «Buyer Beware».

As mentioned before, horrible customer service. Had to ask someone to help me and no greeting. I ordered a dining room table. Delivery guys were great but after living with the table a few days, I decided it wasn’t right for my house. Hold it wouldn’t let me return it and now I have to live with this huge table I don’t like. No offer of store credit, returning at my expense, or any alternatives; just a flat «final sale» policy. Never going here again.

Just ordered a coffee table for our place. We love coming here to get ideas. The items here are really pricey but if you lucky you can snag a great deal during their warehouse sales very couple of months. The products here are usually imported and you can’t find them online. Trust we tried looking. The items here are quality and high end items. We’ve been debating over two coffee tables here and finally ordered one. The price has gone dramatically since we last checked in. The staff is great here, very helpful and not pushy. We decided to have it delivered with home install $ 95. We could have picked it up from the warehouse in Kearny Mesa but we didn’t want to hassle. I’ll post an update with how the delivery went when the table arrives.
Update 10÷21÷15: items were delivered right on time and they carried it upstairs to our apartment. The table is amazing! They set up the table for us too, it was two pieces but pretty heavy. Loving it so far! Worth the money. We ordered on a Sunday night and got it Wednesday morning.
Update 10÷27÷15: still love the table BUT there is mark on the glass that just won’t come off. It looks like a hand print or smudge. The delivery guys told us to use windex and it would come right off. We’ve tried it all and the mark is still there. We called Hold It and they set us with someone at the warehouse. They called us the next day and offered to come over to look at the table to see if it could be fixed. Just got a call this morning saying they will be dropping off a brand new table tomorrow! Wow what great customer service start to finish!

Finally a store with real style!!! Perfect home décor accessories, area rugs, furniture, and unique finds-​galore!
Always the first stop on my shopping route!
It’s a must for any home!!! Great staff, too!

Well let’s start with what made me a fan and write this review — THE DELIVERY TEAM!!! Kevin and Paul are amazing and incredibly professional, nice and helpful!!! I would possibly shop here again simply because of Kevin and Paul. The furniture is awesome but the inside store assistance is very poor. I give Kevin and Paul a 5 but the customer service a 2 and the interior design knowledge a 4. Kevin and Paul were so helpful and careful with bringing in the furniture. They placed the furniture where I wanted it to go until I was satisfied, cleaned up after themselves, and they are just the nicest and friendliest delivery team I have ever encountered. I was stressing at work and after they left I was smiling and felt so at ease; while I sat on my beautiful new couch!!!
When I went to the store Crystal greeted me but after that I had to ask for assistance after being in the store for about 10 minutes. When I came back to the store no one greeted me when I walked in or asked me if I needed help. There was one person sitting at a desk, one helping someone at the counter and 2 talking to one another. It was like I walked into the open area of a mall and not into a store trying to purchase merchandise from a company. Finally I had to ask why no one greeted me or asked me if I needed assistance; then Elizabeth helped and was extremely helpful and knowledgeable. She even offered to help me pick out accessories once my couch was delivered and informed me of their big upcoming sale.
But I am still puzzled with a store that has such poor customer service and helpfulness. There was a lady who was in there and ready to buy but she said since the staff did not greet me and has not asked me if I need help after 20 minutes; therefore I will take my business elsewhere. Training needs to be done on greeting and customer service for your in store help.
Kevin and Paul are great and I love my couch and would possibly shop here again because of these two things; but I have very little patience for poor customer service and a store that acts like they don’t need customers and it is a bother to do their job– sale furniture.

We are so happy with the sectional and coffee table we recently purchased from Hold It with the exceptional customer service by both Elizabeth in the store and the delivery team, Kevin and Paul. Elizabeth was so knowledgable and friendly and didn’t make us feel like she was trying to sell us on everything but rather like she really wanted to help us find the right items for our needs and taste. Elizabeth was also remarkably great about giving us space unlike so many sales people at other furniture stores. Not only was our in store experience noteworthy but the delivery team, Kevin and Paul were so accommodating, professional and cool! They had to move the couch at least three times for us and made it known they would move it 10 more times to ensure we were happy with it if necessary. My mom and I seriously enjoyed them and more importantly appreciated their help!

The delivery team Kevin and Paul are rockstars.
They were professional, efficient, and super accommodating. This is why I don’t mind paying more and get excellent customer service.
Thanks so very much. Loving my new rug.

I don’t know what this people with one and two stars are talking about, I love visiting this place, when I’m stressed at work, I go visit them, i have bought a lot from them and I’m very happy… I will keep going back and I will send my friends and family to them… Thanks Holdit! Keep up the good job!

Consistent with other reviews, I walked into the store and was not greeted by a single associate, even though one was standing at the register right when I walked in. I browsed for a few minutes and still was not greeted, however I did get the joy of overhearing an employee being fired (although by the sounds of the other reviews here I think she probably is better off now). How unprofessional does a manager have to be to not only ignore the fact that some of his employees aren’t acknowledging customers while he is present, but to also not take an employee to a private area (there MUST be an office somewhere!) to fire them?! To say it was uncomfortable to overhear is an understatement. At that point it was clear that even if I had found anything I wanted to purchase, I would never give my money to a place like this.

I love the furniture in this place, but after dealing with the owner Mike when I had the misfortune of receiving sub quality furniture, I am afraid I would never set foot in here again.
I don’t understand why he is so very angry and defensive, maybe he’s just not that experienced in dealing with customers, or he was having a bad day.
Either way I would suggest for the welfare of the business and the benefit of it’s employee’s, he does not have any involvement with the clientele. Shouting down the phone at your clients is really no way to conduct your business. Maybe take a deep breath and remember who’s paying your salary.

Ok, so it seems my previous review was removed because I stated the name of the owner. I will refrain from doing so to stay within the guidelines of Unilocal’s policy, after all he knows who he is.
What I will state, which is the truth, the owner of Hold It is a rude and arrogant man. His customer service skills are non existent. When I complained about the quality of the product I received he acted like a spoilt child. But dont take my word for it, just read some of the other reviews regarding his lack of customer service skills, we can’t all be wrong.

Together with Bo Concept I think those 2 are the best furniture stores in San Diego if you are looking into contemporary, quality and style. Very European in taste, if you are lucky enough to live in a loft in downtown, for example, the models they showcase in Hold It are so matching with the urban landscape. I helped a friend last year to furnish his condo in East Village shopping several big items there. I fell in love with the store.
For some reason, though, the customer service seems always lacking: either too snobby (like if we, customers, do not have good taste either, even though we are not designers) or ignoring your presence. Like yesterday, I went to check a few lamps and also I like the artificial plants section a lot. No one even say hi at the entrance. Sometimes, though, that is good, you don’t want to browse and admire the furniture that can potentially populate your place one day having someone on your back. In any case, excellent items there, I always end up with something for my apartment, even if super small.

Super awesome furniture! This is the one place to go to find modern furniture and all kinda of styles.
The staff are friendly there and the shopping atmosphere is casual and no-​pressure. I took pictures of items in considering. It should be noted the price tag is bit high here for most anything…