IRepair UTC

I have no idea where the low rating came from, it’s clear that people can be unreasonable. I have used Irepair UTC several times (4) to be exact and the SERVICE has always been outstanding. Some issues with parts can be encountered but they will make sure you leave happy! Great Job! And thank you for the time spent on helping me fix a glitch on my phone that was beyond a simple screen replacement. Thank you again!

Dropped off phone for repair on condition it would be ready by end of week, came back to pick up phone at scheduled time only to discover it had not been fixed.
I was told the reason it was not fixed was because of «The Holiday». I asked WHICH holiday? I was told MARTIN LUTHER KING DAY — WHICH WASN’T UNTIL THE NEXT WEEK!
I have never in my life been told something didn’t get done in time because of a holiday IN THE FUTURE!!!
Proactive procrastination! Wow!

If I could give zero stars I would. All the terrible reviews are true. Dropped my iphone off to get a new screen. Had some minor cracks but was still completely functional. I got it back and the touch screen was heinous, I could barely make phone calls. Tried to take it back to get a repair and he told me he didn’t have any iPhone 5 screens but he might have them in an hour but if not he would have them Saturday. I went back after an hour and he of course did not have the screen but now it would be at least Sunday before he had any iPhone 5 screens. He gave me a card so I could call before I drove the 45 mins back to the UTC mall. I tried calling this morning and the phone number is disconnected. I still don’t have a working phone. Complete scam artist.

I strongly discourage business with them. I dropped off my cracked Sony Xperia in 06÷20÷15 for a screen replacement and I still haven’t gotten it back! It’s December! Luckily I had a spare phone to use in the meantime but what if I really did need my phone I could not wait 5 months and counting. I constantly call and physically show up every other week to check on the phone but they never have my phone and their excuse was that they haven’t received the screen that they ordered thus the delay. I was told they would call to update me but it’s been 5 months and they never have called me once! They are very unprofessional and untrustworthy. I still have not received my phone and I will be demanding a refund of approximately $ 200 I paid for it when I dropped it off. Their excuse was my phone was in LA, which is bazaar because most people fix a broken phone at the kiosk. Also, they couldn’t provide a refund because they didn’t have the cash available. They said if I come back and they make a sale in cash which is ridiculous because what if they didn’t make enough of a sale. They said I would receive my phone and a refund 01÷01÷16, we’ll see about that. Update to follow…
It is 02÷04÷16 it took me an additional month to get my phone and refund back. After threatening to take them to small claims court for practically stealing my phone and money without giving me the service they advertised and promised, I finally received my phone mid January without my refund. They said they would mail me a cashiers check but of course they didn’t. I had to go to them again today (2 weeks later) to confront them that they never keep their word and threatened to sue a second time. They finally handed me a check for the full refund of $ 230, which they could have done a long time ago every time we came to confront them, I’m sure went to their kiosk over 15 times.
Don’t get your phone fixed here, unless you don’t need it for 7 Months (I gave it to them in June!) Or if you never plan on seeing it again!

I can NOT recommend this business for cell phone repair. They fixed the shattered screen on my daughter’s Galaxy S4 and I paid the sucker price of $ 220 but unfortunately, I did not notice that the touch screen didn’t work until after I brought it home. After several attempts to charge and re-​boot it, I brought it back to the kiosk only to be told that one of the parts had mysteriously «melted». They offered to get the part for me and not charge me for labor to fix it, however, after several days, phone calls and visits to the kiosk I was told one story after another on why they didn’t have the correct part. I finally took the hint and took my phone back to get it repaired elsewhere. What a disappointment! Btw, the other repair place said there were no «melted» parts so I would not trust this place to fix your phone.
This place is Rip Off City!

So helpful! Very fair and honest!

Just came here to see how much it would cost to get my Galaxy S5 screen repaired (mind you my phone works fine, just the screen Is cracked). The guy at the kiosk told me $ 225. I almost laughed because I could buy a new phone for that amount. As I walked away, I Unilocaled a few nearby places and called to inquire for price… some places were as low as $ 80 and none charged over $ 140. Do not go here. It’s a total rip off.

They replaced the broken screen on my iPad for $ 120. The Apple store was going to charge me $ 299. They took longer than they promised (90 minutes instead of 45), but Nick offered a $ 5 discount for being late.

I got my broken iPhone screen replaced for $ 120 and within a week there was a slight crack in the screen. I believe there flaw in the product or in the installation. I went back to the store and the owner Muhammad indicated he needs to ask the supplier wether he can replace the screen and will get back to me. He didn’t get back to me. I went back to the store and irepair refused to replace the screen. Bottom line I will not go back to the store, and if I were you I will find another store who will provide better service and you can trust.