iTAN Sun Spray Spa – Downtown

Mixed experience at this place. When I initially signed up last year the customer service was great, easy breezy in and out and the girls would give great tips. Now every time they have issues with their mystic booth and the new girls at night constantly give attitude and hurry up to close prior closing time! Stop telling me to go to hillcrest when I’m at your location, is this how you keep your customers?! Seriously, you’re hired to do a job then freaking do it. If not go and find something else to do. I only go here BC it’s down the street from me but seriously considering another place.
P.S can you consider your closing hours to match the Hillcrest location? As a downtown location I’d assume it’ll only benefit you & your clients

Customer service is great. Parking can be tight so I just shop at the Ralphs next door and simply cross the street.

I came in this afternoon and was assisted by Sylvia. I explained I hadn’t tanned since last summer and was going to Miami on wed and needed help. She made some recommendations as to what beds I should consider as well as following it up with a quick mystic tan session. She was very pleasant and extremely helpful and I am considering going back for a regular membership because I was so happy with my experience there. I have been a manager for a fortune 10 retail company owned store and appreciate her attentiveness and positive attitude. Thanks Sylvia!

Staff is always really friendly. There’s never a wait and the beds are always clean. Can’t ask for anything more.

I would like to take the time to write a review for this incredible place. This place EXCELS in customer service. I’ve visited over 15 tanning salons in San Diego and none have provided the customer service I have received here. The girls here take their time to explain to you what every one of their products are without the attitude and nastiness i’ve experienced at other places. You can tell these girls love what they do. In addition, this is the cleanest location i’ve visited. Their rooms are organized and equipped with everything you need from towels, to wipes and neatly organized moisturizers. I wouldn’t mind driving the extra mile to visit this location. Previously I had a terrible experience at Mission Valley iTan and the receptionist was extremely rude and nasty with me & fake! I cant stand phonies. Love what you do, or leave, Simple as that. On the contrary, Dallas at Itan Downtown was so sweet, so patient. And their manager Barbie is quick to handle any matter. Hands down the BEST location.

I have had a chance to check out this downtown location and I’m happy to report great staff, great location, I’m very pleased with my new iTan membership. Thanks to management for reaching out and guiding me to the perfect plan and the friendly staff for making me feel welcome! iTan is convenient and fun!

It’s just not fair. Tanning just doesn’t come easy to me. I burn easily, I turn orange easily, ya dee ya dee ya. This place has great beds. I pay $ 50 a month for unlimited and it’s the best deal.

iTAN downtown is the BEST! The staff is always so so friendly, remembers you by name when you walk in :) the girls always let you know the best deals going on each new month too. They keep this location very clean, and well maintained. The tanning beds and spray booths are very up to date, the best I’ve ever used. Everyone there is super knowledgeable about the equipment and products, they know how to get you tan fast, I always listen to them. :) hands down best tanning salon I’ve ever been a member of!

Very friendly staff. Knowledgeable on all of the beds and products. As well as a very clean facility. I recommend this location.

Came to San Diego for work and decided to get some ‘sun’. Knowledgeable and very helpful staff. Clean beds and newer technology. Great prices as well. Wish there was one of these in DC!

Normally, I go to the Mission Valley location, but I decided to try a different location and I shouldn’t have. While at this location I decided to downgrade my membership. I thought everything was fine and dandy, thinking I was only going to be charged $ 70-​something but when I was charged, I was charged that 70-​something and an additional $ 103! Naturally, I was very upset because that additional $ 103 charge completely messed up all of my recurring bills and resulted in a bunch of late fees. Thanks, iTan!

I went to use the level 4 bed and it kept flipping on and off. Had a nice staff member help me. She reset the bed that didn’t work so she just put me in another level 4. These level 4 beds look older then the ones from hill crest and Oceanside location. There all scratched up and the floors are filthy. You can see black dirt caked on as if the cleaning hasn’t been done In Years. I took my shoes off to get in the bed and they literally stuck to the floor! So disgusting. I won’t be back to this location.

I have not tanned much over the past few years, but wanted to get a little bit of a base tan before my vacation to the Dominican Republic. I live downtown and the iTan location is very convenient and across the street from my gym (24 Hour Fitness). I found their 7 Days for $ 7 deal online and it was a perfect way to try out iTan before my trip. The staff were great and I was able to try out different types of beds with my visits during the week. I got a great base tan and plan to continue with them after my vacation to maintain my tan for the summer.

The employees were not that friendly. They claimed I was in the bed for 7 minutes and it literally felt like three! I feel like I got ripped off. When I asked for help they were rude! Bad experience!

I love this iTan location. I have been a frequent customer at the PB and College Area locations, but now that I am living Downtown I am so glad I was forced to make the switch. This is by far their best location. All the girls are awesome. There is never a wait and the rooms are always ready and clean. Not to mention, they just got a brand new body wrap which is amazing and so, so, so HOT. It was nice to see them waste no time in replacing it when the old one was getting worn out. I always know I am going to get a nice tan, spa treatment and service when I come in.

I love coming to this location. its such a cute, small place and the rooms are all super clean which I LOVE. They always have good discounts going on and everyone is always soo sweet! Hardly any waits which is the BEST! Definitely recommend this location!

Been to a bunch of itans. This is by far the cleanest and nicest one in SD. Barbie and Becca are very friendly and sweet. No waits and clean rooms, what more could you want.

For any event that I am going to I always use iTAN to get the perfect skin tone. I personally love their mystic spray tan– its quick, easy, and gives me immediate results. I really love the fact that their facility is always clean and the girls at the front desk are always extremely helpful! They tell you everything you need to know and have great tips so that you don’t come out looking streaky. I am a HUGE fan of iTAN Solariums because it is a reliable, safe, and clean way to get my tan on! =) I recommend them to everyone! (ALSO, they always have deals and ways to save if you sign up to be on their email list!!)

Usually I LOVE this place, but when I tried to use my check in free tan on Unilocal they said its only for first time customers, so apparently loyal itanners aren’t as special? I made a special trip there and wish that was stated on the check in deal advertised! Other than that great staff and facility.

After reading my review, I immediately got a call and a private message via the messaging system on Unilocal from Barbie, the manager of this iTan store. Now, any Unilocaler knows that sometimes business owners may not be to happy with a negative review, and sometimes they may not be so nice about. Nothing could be further from that when it comes to Barbie. Automatically, that bumps up my Unilocal rating.
She immediately apologized for the service I received and offered for me to come back for complimentary airbrushing done by her personally. She set up the appointment, and when I couldn’t make it, I left her a message at the wrong place and it seemed like I was just a «no-​show». Instead of being annoyed with me, she phoned me and asked if I’d like to reschedule.
I went in today and my experience, obviously, was worlds apart from my last visit. Barbie was there and pretty much had everything ready to go. I waited three minutes, tops, for her to take me into the back room so I could get nekkid and sprayed. Visions of tomcats just entered my brain for some reason… okay, I digress.
So when you’re having to strip down into your birthday suit in front of a complete stranger, you wanna feel comfortable about it. Barbie was totally cool. I guess you could liken this experience to that of a gynecologist, just insert tanning instead… you’ve seen one naked pale body transformed into a hot bronze bod, you’ve seen ‘em all.
So I stood. And I got sprayed. And I bent forward. And I stood some more. And I made pretzel like configurations with my arms. And I got sprayed some more. Barbie was thorough, up close and personal and immediately corrected anything that didn’t look right.
So now, I harbor myself like a fugitive in my house on this perfect San Diego day in an effort not to sweat or rub any of this color away, and write that thanks to Barbie one person’s opinion of iTan downtown has changed. Who says one person can’t make a difference? ;)
Okay, wait for it… see my thumb? Turning it right side up now.
But they still need a fan.