Jack in the Box

I’ve only had one other bad experience with this location before, but my experience tonight just pissed me off. I ordered 3 items, and every single one was a joke. My large curly fries were old, and to make it worse they were barely half full. My chicken sandwich had ketchup smeared all over the bun, the lettuce was old, and the patty was soggy and undercooked. Last but not least, my Jr Jack party was old add over and cooked to the point that it was small and dried up. Just a heads up. This location doesn’t care about the quality of the food that you pay for. Eat somewhere else!!!

Okay place. Usually very clean. I’ve never had an issue with wrong orders. I’ve been there at all times of day, but I usually go super late at night, never any shady people hanging about.
Every time I’ve been there, I’ve never seen them wear gloves when making the food. I don’t really care, personally, but I bet a lot of you guys who read Unilocal reviews do. Their (not really) new digital soda machine is pretty cool! It’s a fast food place, don’t expect much.

Worst coffe ever! Taste water don’t even bother to get coffee you ll be disappointed we even ask for a new coffe but they told us. They will make fresh coffe, but was the same shit!!!

Bad customer service and then gets mad when when I asked for my cup to be full crappie burnt curly fries and burger burnt will definitely not be going back

I have had better times in this Jack in the Box but when I recently went there I ordered the meat lovers burrito and in the picture there were eggs perfectly scrambled, cheese was gooing out of the burrito and the bacon was cooked perfectly, but when I ordered that burrito the eggs were chopped up there was a piece of dried cheese on the tortilla and the bacon was as hard a coal. And I also ordered an Oreo milkshake. They forgot that. I had to go over there and had to ask for my milkshake but people kept on rudely cutting me and the staff let them. So I had to wait forever. So then when it was almost my turn there was this dude almost as mad as I was, and he was complaining that the soda machine stopped working. And then this lady was complaining that she got regular fries instead of curly fries. This restaurant was a hot mess! I kinda felt bad for the employees though. Although some other times their food was good it seemed like the restaurant just got worse!

The service was horrible. I ordered medium curly fries, but somehow ended up with mostly regular fries. My tacos were cold and limp and the burger my boyfriend got was also cold.
We have had great experiences at other JBX, but we won’t be returning to this location.

Food was decent but I got the wrong fries. They fixed it and the customer service was pretty good. But the restaurant itself was very dirty. Fruit flies all over by the soda machine and all the self serve sauces were out. Also there were a bunch of bums hanging out.

The portobello burger is really good. I LOVE their new digital soda machine — they actually have Diet Vanilla Caffeine Free Coke — you don’t see that all the time! Thanks for that Jack!

First: Jack in the Box… if you are going to serve your whole menu all day, and someone orders a burger in the morning instead of breakfast, you probably should cook it fresh instead of using yesterdays leftovers. Or else, just don’t serve your whole menu.
Second: When you take someone’s debit card, be sure to give it back right away — before you start throwing the food out the window at them. And then REALLY DON’T accidentally give it to the person in the next car!!! This causes the owner of the debit card to search frantically for it, return to the JIB to get it, it’s not there, leave a phone number and luckily the person who got it by mistake was honest and returned it to that location that same day.
Third: Your managers should teach your employees their entire name. I asked for the manager’s name and they only knew him as his first name. Now I don’t know about you, but there isn’t only just one of any given person’s name so it could cause someone to complain about or to the wrong person.
Fourth: I hadn’t been to a JIB in a very long time since my last bad experience at a different location where a jumbo jack burger was replaced with two cold hamburger patties because they ran out of jumbo jacks. I 1 star Unilocaled them as well. There will be no third time is a charm for me, I’m done with JIB.
I always believe in saying one good thing though, I have always liked their coffee.

Not sure if this one is near the courthouse one. But I reviewed it on tierrasanta jack in box one!!!

Just left this fine establishment and I had a great laugh! Not because the employees were funny but because as he was handing me the milkshakes he says «you have to buy something to redeem your Curley fries»!
Let me start from the beginning. Lol. We ordered a few milkshakes after our movie and when we got to the window a lovely little sign said «text 2846 for free Curley fries» so we did. We then redeemed the fries on the phone and showed the attendant who then said (as he was handing me the milkshakes) «you have to buy something to redeem it». I wasn’t sure what to say except «what do you call these milkshakes» in the end we received no Curley fries and are very disappointed in the bad marketing techniques. If I could leave ZERO stars I would.

Normally I wouldn’t review a chain fast food place unless they pissed me off. But this is the finest Jack I’ve ever been to! Looks nice and the food doesn’t come in bags or wrappers! The quality was also outstanding. Well done Jacks crew!

CHUN P’s EXPECTATIONS VERSUS REALITY
Season 6, Episode #1
See the photo I uploaded… anyone else see a the problem?
At least the Drive Thru Guy was nice and quick. And kinda cute.

Princess Kim… your majesty… the clear plastic was the fold from the straw hold… dear…
This place is awesome… eat here.

The food is always delicious and the people working the drive thru are super friendly for working a late night /​graveyard shift.
They will always load you up with fries if you’re nice, whenever I engage them and ask how they are I notice my fries are filled to the brim.

Good: This Jack in the Box is clean, looks very nice inside and has fast service. When I went their drive through was down so they had people standing outside. That is great because they solved the problem.
Other than that the service was fast and the sourdough jack was DELICIOUS!
Bad:
Coffee was not fresh and practically cold. I have a very sensitive tongue to heat so for me to say that, well that proves it was not fresh and not hot at all.
The location of the employees taking orders–
I would have had the employees stand in the light at the second menu. They stood in a dark corner by the first menu and for the longest time I was stuck in the middle of the road. The car in front of me was talking to them, only it was so dark I couldn’t see them so I thought this guy is a #%^*€%+% «why doesn’t he just pull up to the second menu so we can wait in line?» After he left I saw it was because the employees were standing in a very awkward place.

Best breakfast sandwiches hands down! The honey and I love their Ultimate breakfast sandwiches!!! Our go to place for breakfast

Great egg nog shake but lukewarm taco with soggy lettuce. Why oh why did I eat here instead of yummy Carmen’s nearby? Only because we had a sleeping baby in my car! I can’t believe this jack in the box is still open.

This has to be the cleanest and fastest JBX that I have been to. There is lots of parking and tons of dining space. It never seems to get too busy or crowded.

Mixed reviews of this place. But since I’ve finished my food here I’ll give them a 3 arrest review. They’ve got 2 ordering kiosks here now which does take a little bit of time to set up initially. But if you save your info and get the same thing order can be really fast. Most of my visits the food is prepared right but every once in awhile it seems like the guy or girl in the back gets a little lazy with the orderand the burger just looks messy. Most of the visits I would say end with a full happy stomach.
Overall:
–Pros: Ordering kiosks, nice remodel
–Cons: Food prep sometimes.