Jim’s Auto Upholstery

I love this place! I called to get an estimate to repair my convertible top that had separated from the frame. Bob understood my problem and gave me a quote right away. He also said it would take only 30 mins to repair. I took the first available appt and the work was done quickly and within the estimated time and cost! They were friendly and no non-​sense.

Got the driver seat in my Mazda pickup re-​stuffed with foam and the back spring re-​inserted, as the seat had lost all lumbar support. They did an execellent job and you can’t beat the price!

My experience here was positive. I brought my 2006 Jetta TDi in for a headliner. It was in sad shape and sagging badly in the back. I dropped it off and they had it fully done the same day. The job was done professionally and cleanly. It looks great and made a wonderful difference in the appearance of the interior. I paid $ 275.00.

In 2013 I had a back window replaced in my Toyota convertible. It was installed crooked. I went back and their explanation was the top was in the weather and shrunk. And they left glass in the carpet in the top well.
They says they stand behind their work and maybe that is true if you count the distance they place between the work and where they are standing.
I was disgusted and vowed to never return.
Then over eight months ago I went through GEICO at Jimmy Johnson Body and they sent my car to Jim’s. I wasn’t happy but they said they stand behind/​guaranteed the the work done through their shop.
That is another story.
When I got the car back the headliner was hanging too low. Jimmy’s was no help and after several attempts I finally gave up and approached GEICO. they wanted me to go back to Jim’s and I tried one more time tossed my hands in the air and got real upset by the runaround I was getting.
GEICO finally agreed to send me someplace else so I went to SOS Customz, Oceanside. What a difference it makes to go to a QUALITY shop where they care about their work and reputation.

Best Upholstery job ever on my vehicle and the only one I will go to for my Upholstery Jobs.
Thank You!

Called in for an estimate for a client,
and the owner talked over me and was rude. I own and insurance
agency and was trying to establish a relationship so that I could help
my clients with all their upholstery needs.
Woman on the phone (who claimed to be the owner), said
frankly that they where too busy and upon my second call hung up on me.
These words «Too Busy» should never be in vocabulary of a successful business.
This is not the way I treat my perspective clients and nor would I refer
the business of my insureds to a company that treats people this way.
If you have an auto claim, or need any upholstery work,
I would tell you carrier to avoid this company.
If this is how they provide service for perspective business…
I would never want to see how they handle
service after the fact.
Buyer Be Ware!!!

Like sooooooo many reviews by others, it all comes down to Brenda. I do not believe she is the owner of this place as she’ll have you believe. I believe she is the daughter of the real owner Jim. I’ve never met a person in my life that is so mean spirited and so demeaning to customers. My guess is she isn’t getting any if you catch my drift. Anyway, I brought my BMW 328IS in to get a quote on a sagging headliner. Brenda comes out of her office, I explain what I want, and she gives me an estimate. I say thank you and that i’ll be in touch and wanted to get a few more quotes. She then proceeds to say, «well, you can come back when finally get a job and have money». Excuse me?! Just because I said I wanted get other estimates I’m poor all of all of a sudden? Not to stoop to her level, I just left without saying anything. Look, they may do good work, they may not. It comes down to the way the customer is treated. For the people that say you need to lighten up and basically look past Brenda’s customer service skills or lack there of, that’s never ok. Please stop giving this woman a pass. I’m not a whiner. There’s just a thing called respect for your fellow man. Plenty of hard working people still have great customer service skills and don’t tell potential paying customers to go find a job (which I have, thank you very much), or to fuck off. Please, next time you’re at your job, I DARE YOU to tell a customer or client to «fuck off», «get the fuck out and never come back», or «you can come back when you finally have a job and have money», or even better, put your hands on a customer in a threatning way when they bring up a concern, and see how far that goes. I DARE YOU. Just because it’s a small shop doesn’t mean they deserve a pass in customer service skills

I needed a 2006 z1000 seat cushion foam replaced so I could ride longer. I received a good price for the quote so i brought my seat in. I wanted to add memory foam so it would soften my stiff seat. I also wanted more foam added to the sides so i had more support. They advised me the dont think i should use memory foam and they had a foam that was better. they did the work. The seat looked better and felt better initially. But my ride time was shortened. I dont know how. Its kind of hard to guage some one elses comfort. I cant totally blame them. I got a good price on it so thas why i gave 3 stars. If you have a bike i would probably go elsewhere. Seems like from the reviews they do better work on autos.

These are the kinds of small businesses that are a pleasure to work with. Took my daughter’s 99 Boxster in for a rear window replacement. Got an appointment in 72 hours. She dropped it off this am and it was done by noon. The quality of the workmanship was excellent. Double stitched and taped seams. Absolutely perfect to a critical eye. They were courteous the whole way through. Thank you — well done.

I always go to Jim’s for any upholstery work on my collector cars.
The last was a new vinyl top for my 1966 Caprice.
Brenda and her gang did a beautiful job and fast also.
Once she restiched some seat belts for me at no charge.
Very happy with them

The office manager is very organized, efficient and fast. She will have your quote quickly and an appointment time all in 10 minutes flat. The work is done in a half day and done with incredible precision! I would highly recommend using them!

I have had all my old cars upholstered here at Jim’s going back to when the founder Jim Sr. worked here every day along with the great Gary now both deceased, and would never go anywhere else. Nice family local run business and deserves a 5 star rating for sure. Some of u whiners need to try and run a smaller buck stops here business and maybe u might be a little nicer about your nasty remarks. Brenda has a tough job here bidding and taking care of running the whole place plus her great brother Jim jr is out there reupholstering any and all old cars. Please see some of there great work in my hireoldcars page and marvel at there beautiful work, especially the latest a cream 38 Packard 4dr, and you whiners should go see a psychiatrist and get some help. Great hard working American family slaving away everyday to upholster our old cars. My folks used to say if you can’t say anything nice about a someone then don’t say anything.
Faithfully
Lance Haynes

Great Job! I called a few weeks ago and asked for an appointment when my son was on thanksgiving break. Brenda had Monday morning and said it would be ready by lunch. When I walked in she remembered me and confirmed she would call me when it was ready. It was ready on time and looks great. Brenda was very pleasant. I will use these guys for all my upholstery needs.

Many of the reviews here discuss how unprofessional Brenda, the receptionist is, and that was certainly my experience. I am guessing that they must do good work at good prices, in order to be successful and busy in spite of the head case working the front desk.
We brought our car in for a rather small job… re-​attach some upholstery that was peeling up. After reluctantly coming out to look at the car, she said to bring it in on a Monday morning two weeks later, that it would take about an hour, and she «would remember who we are» (didn’t take our name or anything).
We brought the car in at 8:20 a.m. on the appointed day, and were told by Brenda that they would only take the car between 7:00 a.m. and 8:00 a.m. The translation here being that they really didn’t want to bother with a small job… which is fine, but then don’t waste other peoples time saying otherwise.
I will pass this along to the body shop that referred me here.

Brenda always takes special car of me and my customers. My father use to take me there when I was young and now I have the pleasure of going. Always a fair price, fast service and best of all a great job. Thank you

Jim & Brenda did a great job replacing the leather on the driver’s side front seat of my ML500. My assistant dropped the vehicle off @ Jim’s when I was out of town and while the work was originally scheduled to be turned around later the same day, someone from Jim’s contacted my assistant & asked for another half day; apparently they wanted to redo the seat as it was not perfect. I appreciated hearing about this as the devil is always in the details and I want every shop that works on my vehicles to strive for perfection.
I stopped by Jim’s Auto Upholstery two different times a few weeks before my vehicle was dropped off there and the first time I spoke with Brenda. She gave me two written quotes (on the back of a business card) for the leather replacement on the driver’s side front seat — one for replacing the leather on the entire bottom cushion of the seat & another for replacing only the leather middle insert. I stopped by again a week later to confirm the appointment time & pricing with Jim.
Everyone with whom I dealt @ Jim’s was professional and courteous; their work was top notch. Their shop is busy and they are really good at what they do, so if you need a significant amount of hand holding and/​or just need to have a good hug, I suggest that you take your business elsewhere. With that said, if you are looking for excellent interior /​upholstery work, I highly recommend Jim’s Auto Upholstery.

I called for a quote
The lady was not quite professional (I believe shes Brenda, since many people complained about her in here), and a kind of aggressive, although it rarely happens to me with pple
Her customer service needs much work and improvement to know how to bring people to her business
Nothing more to add, for sure will not try to visit her shop after that

5+ stars
A friend referred us to Jim’s, so we knew the job would be done right.
We were not disappointed, the job looks awesome. Quality product, quality work at an awesome price.
Bring your baby (car), Buisness vehicle or the clunker grandma drives…
Please let me know if this review was useful, funny or cool. Thank You so much

You get what you pay for and this place is cheap!
They used my hood as a place to rest their tools while working (black car). My PDR guy and I had to laugh as we counted all of the dents they put in my hood from placing their tools on it… 39!!! 39 dents in one area of my car.
But that is small potatoes compared to other problems I have had with my new convertible top since Jim’s worked on… issues with fitment, etc.
I really regret going here.
$ 2,8XX.00 and I will definitely need to get this redone as I plan to keep this car for a while.
Bummer.

RE the negative reviews.
BS!
I’ve been going here for years. 1^st time doing a leather bolster section in a 69 Cougar and dying some of the leather to match. Came out perfectly. 2^nd time a friend’s 1990 Toronado’s headliner… again perfect. 3^rd Then there was the 72 Montego for a new vinyl roof (they didn’t have, and I couldn’t find dark blue vintl top material) but black was great too …4^th lastly I took my Miata in for a new top last month, The old one had been slashed. And I had a new bottom seat cushion installed. There may have been other cars.
I worked for a local small dealership, every dealership it seems takes their cars there. And I took some of their cars to Jim’s. Brenda could be salty I imagine if you were pushing her buttons, but I’ve NEVER see her other than cordial. She’s not a chatty Cathy LOL. She doesn’t suffer fools kindly, I can tell without her saying a word. And the old adage about «the customer is always right» was made up by a disgruntled customer!